Chelsea Aigbogun
London,Surrey
Summary
A highly motivated and proactive Legal Support Officer with a strong background in legal research and document preparation. Experienced in providing support to solicitors and clients, opening and closing case files, problem-solving and administrative tasks.
Exceptional organisation and communication skills with a proven ability to work in a fast paced environment. Committed to maintaining high satisfaction levels whilst remaining calm in challenging situations. Offering two years of legal experience and readiness for a Legal Assistant position.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Legal Practice Support Officer
Surrey County Council
08.2023 - Current
- Implemented new guides, improving work rate and understanding of processes.
- Delivered training sessions on case management systems, boosting staff competency levels.
- Resolved complex queries, ensuring customer satisfaction.
- Enhanced office efficiency by meticulously organising legal documents and case files.
- Handled sensitive customer queries via phone and email demonstrating high level customer service skills.
- Facilitated timely completion of administrative tasks, boosting overall productivity.
- Liaised with external solicitors whilst coordinating document exchanges, improving inter-firm relations.
- Managed confidential information with utmost discretion, safeguarding client interests.
- Actioned client instructions to enable desired progress.
- Bound deeds and documents and stored in orderly systems to maintain thorough records.
- Collaborated with legal team to prepare court documents.
- Administered electronic filing systems to store and track case file history and changes.
- Produced and formatted documents for different legal teams.
- Delivered electronic and hard copy files upon request by legal representatives and solicitors.
- Corresponded with clients on legal matters by sending emails and other correspondence.
- Identified and suggested potential areas of improvement within administrative support processes.
Legal advisor
University of Law
02.2022 - 02.2022
- Advised on legal rights, obligations, and implications with careful analysis.
- Presented complex information in understandable terms for client comprehension.
- Researched legal precedents for effective case strategy.
- Interpreted legislation and regulations, providing clear guidance to clients.
- Provided effective client support by establishing facts and advising on available legal options.
- Followed procedure to perform legal functions successfully.
- Provided advice to gracefully handle and de-escalate conflict.
- Drafted letter of Advice in a timely and professional manner.
Virtual Vacation Scheme
legal cheek summer
07.2021 - 07.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated in group discussions surrounding G7s global corporation tax plan.
Script writer
YouTube channel
03.2020 - 03.2021
- Proofread fellow writers' work as part of peer review process, improving overall quality of output.
- Managed tight deadlines effectively, ensuring timely delivery of all assigned projects.
- Collaborated closely with producers, delivering tailored scripts that met their vision and requirements.
- Fostered creativity within the writing team, leading to an increase in original storylines.
- Brainstormed creative ideas and partnered with editors and other writers to expand upon ideas.
Virtual Internship
Interlaw Diversity Forum
London
07.2020 - 07.2020
- Gained understanding of Legal Profession
- Partook in discussions around the impact of Covid on the Legal industry
- Collaborated in group conversations surrounding white collar crime.
Team member
Shake Shack
London
07.2017 - 01.2019
- Provided excellent customer service to enhance business reputation.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Achieved efficient workflow with proper time management.
- Handled difficult customers, resulting in conflict resolution.
- Displayed teamwork skills to improve overall productivity.
- Managed cash register transactions for accurate record keeping.
- Delivered reliable customer service with attention to detail even under high pressure.
Education
Bachelor of Arts - Law with Criminology
University of Northampton
Northampton 09.2018 - 08.2021
Skills
- Client confidentiality awareness
- Legal research proficiency
- Document drafting
- Administrative support experience
- Client communication
- Telephone reception
- File opening and closing
- Case system management
- Proofreading legal documents
- Attention to Detail
- Proficient with Microsoft 365 Packages
- Strong verbal and written communication
- Team player
- Initiative taking
- Problem-solving
- Documentation handling
Affiliations
- Playing Guitar
- Writing a Fantasy Novel
- Writing songs
- Reading books
Languages
Japanese
Beginner
Timeline
Legal Practice Support Officer
Surrey County Council
08.2023 - Current
Legal advisor
University of Law
02.2022 - 02.2022
Virtual Vacation Scheme
legal cheek summer
07.2021 - 07.2021
Virtual Internship
Interlaw Diversity Forum
07.2020 - 07.2020
Script writer
YouTube channel
03.2020 - 03.2021
Bachelor of Arts - Law with Criminology
University of Northampton
09.2018 - 08.2021
Team member
Shake Shack
07.2017 - 01.2019