Chekinah Lusinga
London
Summary
Dedicated professional with expertise in Trust & Safety Operations, Content Moderation, and Policy Enforcement. Skilled in Risk Assessment and Investigation, ensuring compliance with GDPR standards. Proficient in Microsoft Office and Google Workspace, with a strong focus on delivering exceptional Customer Service. Committed to enhancing online safety and integrity through effective policy implementation and enforcement.
Overview
1
1
Language
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Content Moderator
TikTok
01.2022 - 04.2026
- In this role I reviewed high volumes of user-generated content to ensure compliance with Community Guidelines and Trust & Safety policies.
- I assessed text, images and videos, identified harmful or inappropriate content and applied the correct enforcement action with consistency and accuracy.
- I investigated complex moderation cases, escalated high-risk content when necessary and worked closely with quality assurance and policy teams to maintain high moderation standards.
- Throughout my employment I consistently achieved demanding quality and productivity targets while handling confidential information professionally and contributing to a safer online environment.
Customer Service Advisor
Allianz
01.2019 - 01.2021
- I provided high-quality customer service by managing enquiries through telephone and email while resolving complex issues in a professional and empathetic manner.
- My responsibilities included verifying customer information, maintaining accurate records, investigating complaints and identifying appropriate solutions in line with company procedures and GDPR requirements.
- I built positive relationships with customers and collaborated with internal teams to improve service delivery and customer satisfaction.
Education
International Business Management -
Coventry University
09.2016 - 07.2018
Skills
- Trust & Safety Operations
- Content Moderation
- Policy Enforcement
- Risk Assessment
- Investigation
- Customer Service
- GDPR Compliance
- Microsoft Office
- Google Workspace
Languages
French
Proficient
C2
Timeline
Content Moderator
TikTok
01.2022 - 04.2026
Customer Service Advisor
Allianz
01.2019 - 01.2021
International Business Management -
Coventry University
09.2016 - 07.2018