Cheena Sehgal
Newbury
Summary
Results-driven Scrum Master and Agile Delivery Manager with 11.9 years of experience leading complex IT transformation programmes across Telecom, Financial Services, and Insurance domains. Proven track record in SAFe, Scrum, and PRINCE2 methodologies, managing cross-functional teams of up to 40+ members and delivering projects valued at £5M+. Expertise in stakeholder management, budget forecasting (Capex/Opex), risk mitigation, and Agile metrics-driven delivery. Adept at driving digital transformation, payment modernization, and regulatory compliance initiatives who is passionate about leveraging AI and intelligent automation to enhance delivery efficiency and drive innovation
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Scrum Master / Agile Delivery Lead
Capgemini UK
Newbury
09.2022 - Current
- Directed the transition to Agile development methodologies, shortening product development cycles and increasing team productivity by 30%
- Successfully spearheaded the expansion of the team from just 3 designers to an extensive unit consisting of 40 designers and provided leadership for 4 scrum masters.
- Collaborated & coached 5+ Product Owners across 3 delivery streams to refine backlogs and align sprint goals with business priorities
- Enabled data-driven decision-making by tracking Agile delivery metrics (velocity, burn-down, cycle time), improving predictability and delivery efficiency across complex financial transaction journeys.
- Facilitated cross-functional collaboration between business, technology, and operations teams to deliver integrated digital & financial solutions spanning insurance, payments, and customer agreements.
- Managed end-to-end transformation initiatives focused on modernising payment and refund journeys, enhancing transaction processing efficiency and customer financial experience
- Facilitated cross-functional collaboration between business, technology, and operations teams to deliver integrated digital & financial solutions spanning insurance, payments, and customer agreements.
- Collaborated with line managers to evaluate KPIs and enhance department performance.
- Facilitated weekly Scrum of Scrums across 4 Agile teams (20+ members), resolving cross-team dependencies and improving release
- Designed and deployed AI-powered agents to automate routine project management tasks, improving team efficiency and reducing manual effort by 20%+
- Leveraged AI tools (ChatGPT, Copilot, automation scripts) to support daily decision-making, documentation, reporting, and stakeholder communication
Scrum Master / Demand Manger @Vodafone,UK
Capgemini Newbury
04.2020 - 08.2022
- Streamlined the process of creating and onboarding project teams, facilitating their smooth integration into the organization and fostering a shared understanding of the product vision.
- Oversaw transition from traditional project management to Agile frameworks and contributed to first SAFE methodology adoption
- Ensured open communication among design team, delivery team, and stakeholders to overcome potential challenges
- Led Agile ceremonies including Sprint Planning, Daily Stand-ups, Story Refinement, Retrospectives, and Release Planning with the Release team.
- Collaborated with Product Owner to ensure efficient management of the Product Backlog
IT Delivery Manager / Technical Project Manager
Altran UK
Newbury
02.2019 - 03.2020
- Demonstrated leadership by overseeing full-cycle execution of CRM-related projects such as upgrading ERIF (connecting Enterprise with UK systems), CAP (OSGD upgrades), and FBL Reinvent (implementing case management application). Responsibilities encompassed issue identification/resolution, risk/stakeholder/team/budget management, and coordinating deployment.
- Successfully handled a large-scale project worth nearly 5 million pounds as the IT Delivery Manager at Vodafone, effectively coordinating with clients.
- Achieved seamless delivery of IT projects by overseeing end-to-end implementation, from SIT and FUT to deployment phase with no open defects.
- Oversaw budgeting, infrastructure development, and resource allocation strategies to drive account level growth.
- Conducted rigorous risk assessments for each project phase, mitigating potential issues through proactive strategy development.
Technical Specialist / Solution Consultant
Altran UK
Newbury
02.2018 - 01.2019
- Executed multiple projects as a Technical Specialist, handling the preparation of various documentation such as Solution & Test Approach, FUT & UAT testing artifacts, and specifications for Vulnerability Scan and PEN testing.
- Designed, developed, and supported the Implementation of Project features in Production.
- Successfully facilitated the process of change request handling, stakeholder approval, and project handover which involved support guide creation, project demo and handover documentation.
- Maintained consistency with Cyber Security guidelines
- Evaluated the performance of existing IT infrastructure, proposing upgrades and replacements as necessary to support growth.
Senior Software Engineer
Aricent
Gurgaon
09.2014 - 01.2018
- Managed end-to-end development, testing, and production of Shell/Perl/Python scripts and JAVA code for module updates, ensuring high-quality software delivery.
- Optimised existing codebases, reducing memory usage by 25% and enhancing system reliability and speed.
- Collaborated with Service Enablers team on Vodafone Account projects. Developed and deployed CRP – an integrated system for seamless registration, subscription, and authentication across Vodafone's online services. Established CUR as a reliable LDAP-based repository for comprehensive customer profiles.
- Created comprehensive documentation for software products, including user guides, API documentation, and system architecture diagrams, facilitating user understanding and implementation.
Education
Executive Masters of Technology(M.Tech) - Artificial Science and Machine Learning
IIT Jodhpur
India01-2024
Bachelor of Technology (B.Tech) - Electrical & Electronics engineering
Bharati Vidyapeeth College of Engineering
India01-2014
CBSE 12th -
DAV Public School, Sreshtha Vihar, Delhi
India01-2010
CBSE 10th -
DAV Public School, Sreshtha Vihar, Delhi
India01-2008
Skills
- Agile methodologies
- Project management
- Programme Management
- Technology delivery
- RAID management
- Risk planning
- Budget forecasting
- Financial management
- Data-Driven Project Insights
- Change management
- Strategic planning
- Client engagement
- Team collaboration
- Resource allocation
Certification
- PRINCE 2 Foundation & Agile Practitioner 2024
- Certified SAFe 6 Practitioner 2022
- Certified ScrumMaster (CSM) 2022
- UX Management Strategy and Tactics from IDF 2024
- Design for the 21st Century with Don Norman from IDF 2025
Accomplishments
- Led the first enterprise-wide SAFe transformation, scaling Agile practices across 6 teams and improving delivery velocity by 35%
- Received STAR Award (3x) for delivering Ofcom regulatory compliance projects on time, avoiding potential fines of £2M+
- Selected for Capgemini's 'Be the Future' Leadership Programme in France (top 5 UK nominees), recognizing high-potential future leaders.
- Achieved 'Extraordinary' performance rating for 2 consecutive years (2024–2025) for exceptional project delivery and leadership
Timeline
Senior Scrum Master / Agile Delivery Lead
Capgemini UK
09.2022 - Current
Scrum Master / Demand Manger @Vodafone,UK
Capgemini Newbury
04.2020 - 08.2022
IT Delivery Manager / Technical Project Manager
Altran UK
02.2019 - 03.2020
Technical Specialist / Solution Consultant
Altran UK
02.2018 - 01.2019
Senior Software Engineer
Aricent
09.2014 - 01.2018
Executive Masters of Technology(M.Tech) - Artificial Science and Machine Learning
IIT Jodhpur
Bachelor of Technology (B.Tech) - Electrical & Electronics engineering
Bharati Vidyapeeth College of Engineering
CBSE 12th -
DAV Public School, Sreshtha Vihar, Delhi
CBSE 10th -
DAV Public School, Sreshtha Vihar, Delhi