Chedzani Mbinda
Canterbury,United Kingdom
Summary
Highly skilled professional with extensive expertise in financial analysis, accounts payable and receivable, and general ledger accounting. Demonstrates exceptional computer literacy, business acumen, and organisational skills. Adept at technical report writing, meeting facilitation, and cross-functional collaboration. Proven track record in customer service excellence and conflict resolution. Proficient in Microsoft Office Suite and financial data recording. Committed to maintaining professional discretion while prioritising tasks effectively to achieve organisational goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Store assistant
Aldi
Canterbury, Kent
10.2024 - Current
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Directed customers towards desired merchandise successfully reducing search time.
- Tagged products quickly and accurately with price tags and stickers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Managed customer lines for minimum wait times and high satisfaction.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Worked energetically to maintain efficient operations during peak trading hours.
- Helped customers obtain specialised help for refunds and exchanges.
- Accepted card, cash and cheque payments in POS register system.
- Displayed promotional material on storefronts to attract shoppers.
- Delivered personalised customer service with a smile to promote return custom.
- Requested and checked customer IDs at checkout for age-restricted products.
- Built rapport with new and existing customers to boost client retention.
- Ensured products' freshness by regularly checking and removing expired items.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Trading Assistant
Sainsbury's
Faversham, Kent
09.2024 - 10.2024
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Carried out active selling from initial customer greeting.
- Delivered personalised customer service with a smile to promote return custom.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Guided customers to locate products or alternative items.
- Ensured products' freshness by regularly checking and removing expired items.
Terminal Manager
Astron Energy Botswana
Francistown , Botswana
09.2021 - 07.2024
- Led terminal operations, logistics, and inventory management
- Achieved 6% reduction in operational costs through strategic resource management
- Award: 2023 Best SHEQ Performance, Astron Energy
- Led in budget preparation for the terminal, aiding in financial control and planning.
- Implemented safety protocols to reduce workplace accidents.
- Improved efficiency by streamlining terminal operations and procedures.
Operations and Global Sales
Sunpower Japan
Fukushima, Fukushima
07.2020 - 08.2021
- Expanded market presence in Africa, increasing sales revenue by 10%
- Gained extensive experience in manual labor, logistics, and customer relationship management
- Conducted economic and commercial surveys to successfully locate most profitable markets.
- Reviewed sales performance and addressed actionable solutions for underperforming areas.
- Cultivated global market knowledge for improved sales strategies.
Credit Control Officer
Riverside Hospital
Francistown, Botswana
08.2014 - 05.2018
- Achieved a 95% recovery rate, reducing overdue accounts by 60%
- Actioned credit requests from stakeholders, maintaining company credit exposure within frameworks.
- Processed new credit applications while adhering strictly to internal policies, maintaining organisational integrity.
- Negotiated favourable payment plans, reducing company's exposure to high-risk accounts.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Documented payments and transactions to maintain complete records.
- Managed a personal ledger whilst keeping in regular contact with the finance team; achieving harmonious working relationships.
Education
MBA - Finance and Business Management
International University of Japan
Minamiuonuma 10.2018 - 06.2020
BCom - Financial Management
University of South Africa
01.2011 - 12.2015
Skills
- Computer literacy
- Business acumen
- Financial analysis
- Attention to Detail
- Communication proficiency
- Technical report writing
- Meeting facilitation
- Cross functional collaboration
- Customer Service
- Professional discretion
- Task prioritisation
- Customer service excellence
- Accounts payable, receivable, general ledger accounting
- Inventory control
- Microsoft Office Suite
- Financial data recording
- Conflict resolution expertise
- Organisational skills
Accomplishments
MEXT Scholarship award 2018 - Japanese Embassy
SHEQ Best Performance 2023 - Astron Energy
Certification
Project Management Knowledge - IUJ 2020
Auditing and Assurance - EBU 2023
References
Available upon request.
Personal Information
Title: MBA
Timeline
Store assistant
Aldi
10.2024 - Current
Trading Assistant
Sainsbury's
09.2024 - 10.2024
Terminal Manager
Astron Energy Botswana
09.2021 - 07.2024
Operations and Global Sales
Sunpower Japan
07.2020 - 08.2021
MBA - Finance and Business Management
International University of Japan
10.2018 - 06.2020
Credit Control Officer
Riverside Hospital
08.2014 - 05.2018
BCom - Financial Management
University of South Africa
01.2011 - 12.2015
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