Chay Osorio Cowper
Darsham,Suffolk
Summary
A highly skilled professional with expertise in multiple operating systems, including Windows XP and Mac OS X, and proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook, PowerPoint, and Access. Demonstrates strong communication skills, both written and verbal, with a proven ability to remain calm under pressure and solve complex problems efficiently. Experienced in purchasing systems and public speaking, with a natural aptitude for leadership. Committed to leveraging these skills to drive organisational success and achieve career growth.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Senior General Manager
The Botanist
Ipswich, Suffolk
06.2024 - Current
- Running a profitable site and having control of all aspects of the p&l, 2.1million pounds in sales last financial year
- Managing a team of 50 people ensuring standards are met and delivery a high quality of service
- Ensuring all controls such as labour sales and gp are brought in line with our rule on a weekly basis
- Aiding the Operations Manager and looking after the area whilst he is on holiday
- Ensuring all Health and safety paperwork, Practises and risk assessments are up to date
- Conducting interviews when recruiting new staff and the decision of hiring.
- Inducting all new staff and following up with their training.
- Assist with training in other site
- Assisted with opening of a new site
- Enhanced company reputation by maintaining high standards of customer service.
Bar Operations role (Secondment 3 Months)
The Botanist
Ipswich
05.2024 - 06.2025
- Rollout of the changeover for the Brand (27 site) with a new draught system and range of beers
- Overhaul of a drinks drinks menu and Supply chain
- Procurement on new items ans timeline for new stock
- Delivering training Company wide
- Writing A new Bar training manual and specs for the new menu
- Dealing with any supply issues or Maintenance Problems thorough out the estate.
- Weekly meeting with the Md and head of departments to update.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Senior General Manager and New store Opening team
Cosy Club
Norwich
06.2022 - 06.2024
- Was the Opening manager on 2 sites Oxford, Milton Keynes Organizing the set-up, Training, Operational guid lines and helping the new staff
- Completed daily work for operations manager and did audits on all the area.
- Looked after the Ipswich Branch doing weekly visits and ensuring standard were up help and help them achieve better results
- Conducted Full hr procedures from Investigations to disciplinary
- Managing a team of 40 people ensuring standards are met and delivery a high quality of service
- Ensuring all controls such as labour sales and gp are brought in line with our rule on a weekly basis
- Aiding the Operations Manager and looking after the area whlist he is on holiday
- Ensuring all Health and safety paperwork, Practises and risk assessments are up to date
- Conducting interviews when recruiting new staff and the decision of hiring.
- Inducting all new staff and following up with their training.
- Assist with training in other site
- Assisted with opening of a new site
General Manager
Cambridge
Cambridge
08.2018 - 06.2022
- Managing a team of 40 people ensuring standards are met and delivery a high quality of service
- Ensuring all controls such as labour sales and gp are brought in line with our rule on a weekly basis
- Aiding the Operations Manager and looking after the area whlist he is on holiday
- Ensuring all Health and safety paperwork, Practises and risk assessments are up to date
- Conducting interviews when recruiting new staff and the decision of hiring.
- Inducting all new staff and following up with their training.
- Ensured all paperwork was correct
- Site won Numerous awards over the years I was with them
General Manager
Las Igunas
01.2012 - 01.2022
- Managing a team of 40 people ensuring standards are met and delivery a high quality of service
- Ensuring all controls such as labour sales and gp are brought in line with our rule on a weekly basis
- Aiding the Operations Manager and looking after the area whlist he is on holiday
- Ensuring all Health and safety paperwork, Practises and risk assessments are up to date
- Conducting interviews when recruiting new staff and the decision of hiring.
- Inducting all new staff and following up with their training.
- Ensured all paperwork was correct
- Site won Numerous awards over the years I was with them
Education
a-Levels - Gcse
Chesterfield College
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Mater Dei High School
Whyalla, AustrailiaSkills
- Multiple Operating Systems
- Windows XP
- Mac OS X
- Microsoft Office
- Word
- Excel
- Outlook
- PowerPoint
- Access
- Purchasing systems
- Communication Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Leadership
Certification
- Personal License Holder
- Food safety level 3
- JSH Hands on fire, fire risk assessment
- First Aid Certificate
- Health and Safety Level 3
- F
- Food Safety Level 3
Custom
Available on Request
Affiliations
- Reading, Cinema, Family Man
Timeline
Senior General Manager
The Botanist
06.2024 - Current
Bar Operations role (Secondment 3 Months)
The Botanist
05.2024 - 06.2025
Senior General Manager and New store Opening team
Cosy Club
06.2022 - 06.2024
General Manager
Cambridge
08.2018 - 06.2022
General Manager
Las Igunas
01.2012 - 01.2022
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Mater Dei High School
a-Levels - Gcse
Chesterfield College
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