Chathumini Jayashika Rathnayaka Mudiyanselage
Gloucester,Gloucestershire
Summary
Dedicated professional with a Master’s in Construction Project Management from the University of the West of England and over three years of experience in project coordination and stakeholder engagement. Currently thriving as a Customer Experience Leader at McDonald's, managing high-pressure environments, resolving inquiries, and fostering positive customer interactions. Skilled in time management, problem-solving, and maintaining accurate records, with a proven ability to build strong relationships and handle sensitive information with empathy and precision. Seeking to leverage organizational and communication expertise in the Information Requests Officer role at Gloucestershire County Council.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Experience Leader
McDonald's
Gloucester, Gloucestershire
03.2024 - Current
- Coordinate a team of 10 crew members to deliver exceptional customer service, ensuring a positive experience under tight deadlines.
- Manage and resolve customer enquiries and complaints promptly, improving guest satisfaction by 10% during peak hours.
- Track and monitor feedback, collaborating with management to implement process improvements, enhancing team efficiency and customer retention.
- Maintain accurate records of customer interactions, ensuring compliance with company standards.
Site Engineer
Soil Tech Pvt Ltd
Colombo,SriLanka
12.2020 - 12.2022
- Coordinated with contractors and stakeholders to manage project timelines, reducing delays by 15% through effective scheduling.
- Prepared detailed progress reports, ensuring transparency and alignment with stakeholder expectations.
- Managed multiple priorities in high-pressure environments, maintaining compliance with technical and regulatory standards.
Site Engineer
Access Engineering PLC
Colombo,Sri Lanka
03.2020 - 10.2020
- Oversaw construction activities, ensuring timely delivery within budget constraints through proactive resource scheduling.
- Facilitated communication between teams, improving workflow efficiency by 10%.
- Compiled accurate progress reports, keeping stakeholders informed and aligned with objectives.
Civil Engineering Intern
International Construction Consortium
Colombo,Sri Lanka
11.2018 - 01.2019
- Conducted over 20 topographical surveys and setting out using Total Station and Theodolite for building projects.
- Collaborated with departments to streamline project execution, ensuring timely delivery of survey data.
Civil Engineering Intern
N & A Engineering Services
Colombo, Sri Lanka
10.2017 - 01.2018
- Supervised construction activities, ensuring quality compliance and effective problem resolution.
- Managed documentation processes, maintaining accurate records for future reference.
Education
Master of Science - Construction Project Management
University of the West of England
01.2023 - 02.2024
Bachelor of Science - Civil Engineering
Institute of Engineering Sri Lanka
01.2016 - 04.2020
Skills
- Stakeholder Engagement
- Time Management & Prioritization
- Attention to Detail & Compliance with Deadlines
- Empathetic Communication & Conflict Resolution
- Caseload Management & Process Adherence
- Team Collaboration & Problem-Solving
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Fluent in English (Oral & Written)
Certification
- Student Member of Chartered Institute of Building (CIOB)-2087779
- Student Member of the Royal Institution of Chartered Surveyors (RICS).
- Student Member of the Chartered Institution of Highway and Transportation (CIHT) - P000123869
- Associate Member of Institute of Engineers Sri Lanka (IESL)-AM 26961
Timeline
Customer Experience Leader
McDonald's
03.2024 - Current
Master of Science - Construction Project Management
University of the West of England
01.2023 - 02.2024
Site Engineer
Soil Tech Pvt Ltd
12.2020 - 12.2022
Site Engineer
Access Engineering PLC
03.2020 - 10.2020
Civil Engineering Intern
International Construction Consortium
11.2018 - 01.2019
Civil Engineering Intern
N & A Engineering Services
10.2017 - 01.2018
Bachelor of Science - Civil Engineering
Institute of Engineering Sri Lanka
01.2016 - 04.2020
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