Charulata Mathur
Certified Salesforce Admin
Glasgow
Summary
Certified Salesforce Administrator, Agentforce Specialist and Trailhead Ranger with expertise in Salesforce CRM and business process automation. Bringing 7+ years of prior experience in quality, auditing, and ERP systems, now transitioned into Salesforce ecosystem. Skilled at leveraging Salesforce tools to streamline workflows, ensure compliance, and support business transformation.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Trailhead Ranger & Certified Administrator
Trailhead by Salesforce
01.2024 - Current
- Completed 100+ Trailhead badges, 3 Superbadges, and earned Trailhead Ranger status.
- Certified Salesforce Administrator and Agentforce Specialist.
- Built hands-on projects in Sales Cloud, Service Cloud, Flows, and Reports.
- Designed and automated workflows to support sales processes and improve productivity.
Lead Auditor
Bureau Veritas Group
04.2014 - 11.2014
- Conducted 3rd-party audits for ISO 9001, ISO 14001, and OHSAS 18001.
- Identified non-conformities, prepared audit reports, and guided corrective actions.
- Supported client organisations in regulatory compliance and certification readiness.
Assistant Quality Manager | ERP Superuser
H.B. Fuller
05.2011 - 04.2014
- Led ERP system implementation as a superuser, configuring workflows and user roles.
- Trained 50+ employees including shopfloor workers on ERP usage.
- Ensured data integrity, system updates, and process optimization.
- Acted as liaison between IT teams and end-users for smooth adoption.
Process Engineer - R&D
Bharat Aluminium Company Limited
07.2007 - 05.2011
- Led award-winning process improvement project for sustainable innovation.
- Created SOPs & training material for compliance.
Education
Bachelor of Engineering - Chemical Engineering
Jai Narain Vyas University
India05.2007
Skills
Flow Builder, Work Flow and Process Automation
Data Analysis, Reports and Dashboards
Data Security, Sharing Rules and OWD
User Management, Profiles and Permission Set
Data Management tools, Data loader, Validation Rules
Documentation and User Training
- Change Management
- Prompt Builder
- Agentforce for Sales and Service
Certification
Certified Salesforce Administrator
Timeline
Trailhead Ranger & Certified Administrator
Trailhead by Salesforce
01.2024 - Current
Lead Auditor
Bureau Veritas Group
04.2014 - 11.2014
Assistant Quality Manager | ERP Superuser
H.B. Fuller
05.2011 - 04.2014
Process Engineer - R&D
Bharat Aluminium Company Limited
07.2007 - 05.2011
Bachelor of Engineering - Chemical Engineering
Jai Narain Vyas University
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