Hi, I’m
CHARU SINGH
London
Summary
Seasoned Professional with 17 years of experience applying exceptional planning and problem-solving abilities towards enhancing team performance and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Adaptable,open -minded, excellent communication skills, high EQ, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
years of professional experience
Work History
Tulip Hotels & Real Estate
Operations Manager
01.2023 - Current
Job overview
- Coordinate, discuss & evaluate complex & sensitive administrative, organizational & operational projects.
- Develop & maintain list of properties as per expenses.
- Assist the billing department aiming to streamline the utilities for all the properties in order to achieve structure.
- Cultivate & maintain positive, productive working relationships with internal & external stakeholders & partners.
- Develop systems and procedures to improve operational quality and team efficiency.
A.i.R Humanitarian Homes
Director
10.2019 - 02.2021
Job overview
- Worked closely with organizational leadership and board of directors to guide operational strategy for all shelters.
- Review donations, admissions, discharges, important case reviews, rehabilitation, collections & expenditure.
- Established departmental performance goals and provide feedback for underperforming areas.
- Advised on the content that goes on social media before all uploads.
- Devised the expansion & renovation plans of existing shelters.
Spicejet Airlines
Assistant Base Manager
05.2019 - 10.2019
Job overview
- Direct management of assigned cabin crew at base through clear direction, motivation and development to ensure highest standards of performance and productivity are achieved and maintained.
- Counsel and give hands-on training to the crew in order to enhance overall performance of crew.
- Ensure timely application of the disciplinary process to improve standards where necessary.
- Guide the senior in carrying out on-board appraisals, ensuring quality and consistency of reporting.
- Monitor & train crew at base on proper protocols and customer service standards, grooming & regulations.
Indigo, InterGlobe Aviation, flight Services
Assistant Base Manager
10.2015 - 06.2017
Job overview
- Learning & Development, imparted training of in-flight sales, service delivery, soft skills, effective communication, grooming standards, deportment,products & policies.
- Update /maintain necessary documentation as per the regulatory authority (DGCA) & ensure compliance as per IATA standards.
- Leave management by following statutory leave policies, Conducted appraisals, monitor disciplinary issues(Performance Management).
- Handled all base operations including HR functions of about 400 cabin crew at Chennai base.
Thomas cook India Limited
Executive Assistant
01.2015 - 06.2015
Job overview
- Calendar management, (interaction with internal and external executives/assistants to coordinate a variety of complex executive meetings).
- Travel management, email management, post travel claims/expenses.
- Adept at extending administrative support.
- Undertake communication as directed by the COO.
- Worked for a six months contract.
Spicejet Airlines
Assistant Manager
01.2013 - 01.2014
Job overview
- Supervised day-to-day operations of the cabin crew at base to meet performance, quality and service expectations.
- Collection, segregation and dissemination of the flight data ( Flight Safety, Training, Crew Welfare, In-flight scheduling, Crew Logistics) to the required departments.
- Escalation and timely closure of Passenger, Commercial, Engineering and Safety Issues along with the apt revert to the concerned department.
- Address under-performance through timely intervention and provision of management support to enhance professional development and accountability in workplace.
Jet Airways
Head Flight Purser
11.2000 - 01.2013
Job overview
- Licensed check crew & In-flight supervisor (Airbus-340, 330 & Boeing-777,737).
- Member of a special team sent to Turkey (in 2009) to train Turkish airlines’ crew on the Boeing 777 aircraft.
- Safety, Service, Grooming and First Aid Check Supervisor.
- Brief, Coach, Evaluate, assess the team and train new staff members.
- Ensure regular one-to-one communication and provide post flight feedback to the team based on individual performance.
- Respond efficiently and effectively to solve problems/ incidents on board.
- Provide a high standard of customer service (and Service recovery as & when required).
Education
College of Vocational Studies, Delhi University
Bachelor of Arts
Skills
- Communication
- Customer Service
- Counseling
- Operations
- Administration
- Microsoft
- Training
- Team Management
- Organization
- Voluntary Work
- Compassion
- Integrity
Interests
Cooking, Travelling, Music, Reading, Pets,Sustainability, Service, Spirituality, Self -Improvement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Tulip Hotels & Real Estate
01.2023 - Current
Director
A.i.R Humanitarian Homes
10.2019 - 02.2021
Assistant Base Manager
Spicejet Airlines
05.2019 - 10.2019
Assistant Base Manager
Indigo, InterGlobe Aviation, flight Services
10.2015 - 06.2017
Executive Assistant
Thomas cook India Limited
01.2015 - 06.2015
Assistant Manager
Spicejet Airlines
01.2013 - 01.2014
Head Flight Purser
Jet Airways
11.2000 - 01.2013
College of Vocational Studies, Delhi University
Bachelor of Arts
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