Charu Bhadada
Reading,UK
Summary
Highly Committed Professional with 10+ years of experience and seeking Client facing or Management roles for digital transformation programs and engage with clients across the globe. Productive individual with strong motivation to procure work experience in IT industry. Diligent to manage assigned tasks and meet expected goals. Willing to engage in advance training to meet objectives.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical Product Lead
Tata Consultancy Services
United Kingdom
2023.07 - Current
- Working with business Product Owner team for global telecom client for their Lead to Cash Transformation Program for their Tower business.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Encouraged development of clear objectives and action plans.
- Prepared proposals with revised methods, new strategies and redefined functions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Production services and support manager
Tata Consultancy Services
Johannesburg, South Africa
2022.06 - 2023.07
- Identified departures from agreed-upon procedures and standards and helped close gaps.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Communicated with staff at all organisational levels to assess current systems.
- Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
- Guided clients toward improved organisational structures and better solutions for identified problems.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Prepared proposals with revised methods, new strategies and redefined functions.
Project Manager
Tata Consultancy Services
Johannesburg
2018.10 - 2022.06
- Served as the Project Manager for key strategic projects in IT for South African telecom client EBU Chief Executive Business Office.
- Acted as single point of contact for stakeholders.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Closed high-value business deals through persuasive pitches and presentations.
- Managed scope content, informing stakeholders of project scope and change implications.
- Evaluated client requirements, building strategy to manage and achieve milestones and quality KPIs.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Built and nurtured professional relationships with wide range of stakeholders.
Business Analyst & Team Lead
Tata Consultancy Services
Johannesburg
2017.07 - 2018.10
- Business Process Improvement for Siebel CRM (RODOD) Architecture for a South African telecom client
- Business Process knowledge
- Siebel 8 – Order Management end to end (BSS).
- A large Telecom operator South Africa - Customer engagement for business requirements and analysis for modify, renewal, new orders
- Business Analyst (BSS)-CRM, Marketing, Finance & Billing, Integrations and Portals.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Uncovered trends and patterns and reported to senior decision-makers.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
Developer
Tata Consultancy Services
Mumbai
2013.05 - 2017.07
- Certified OCJP SE6 Programmer.
- Experienced working with Agile Model with Software Development Life Cycle (SDLC).
- Experienced in developing web applications, designing new products/change requests.
- Experienced in handling build and release process to Production Environments.
- Developer for Portal for Botswana based client-Technology- Java integrated with basic JSF, Hibernate, HTML, CSS
- Developer for Credit Bureau based in USA | (Sep 2013-Dec 16)
- Technology- Java integrated with Smart GWT and Spring with basic experience of JavaScript, iBatis and shell scripts. Hands on - manual, functional, unit and integration testing of the web application.
- Designed, developed, and executed PCI-complaint requirements by Encryption and Decryption of the sensitive data across applications.
- Experienced working with Agile Model handling Sprints and Kanban Board for the entire application
Education
B.E. (Hons) - ECE
M.B.M. Engineering College
2008.01 - 2012.04
Senior Secondary - undefined
Delhi Public School
2008.01 -
Secondary - undefined
Delhi Public School
2006.01 -
Skills
- Strong in tracking progress, ensuring closure, and managing program and project executions
- Cognitive analytical skills - problem Identification and solution skills in complex scenarios
- Agile and Scrum framework engagements successfully delivered
- Sterling Interpersonal Communication skills engaging Client interaction and team management
- Meticulous, Persistent, and idyllic in nature
- Keen and passionate about making projects successful
- Technical project management
- Product lifecycle management
- Employee management
- Change management
- Problem-solving
- SQL programming
- Database objects creation
- Spring MVC
- Javascript
- Software applications
Certification
- Certified Google Cloud Digital Leader (CDL)
- Professional Scrum Product Owner (PSPO-I)
- Certified SAFe 5 Agilist
- Professional Scrum Master (PSM-I)
- TCS T factor – 2.99, Hi-Po, Gold Certified Mentor
- TCS Innovista Champion for the TCS MTN account.
Academic Accolades
- Gold Medal Awarded (Two)- Honored JNV University Official Gold medal for being the topper in the Engineering faculty (2012)
- Recipient of GR Kulkarni Memorial Gold Medal Award for being topper of ECE (2012)
- Merit Scholarship Award-Award of Merit Scholarship - Topper of B.E.-III year (ECE) by College Alumni Association. (2011)
Personal Information
- Date of birth: 12/27/90
- Nationality: Indian
Timeline
Technical Product Lead
Tata Consultancy Services
2023.07 - Current
Production services and support manager
Tata Consultancy Services
2022.06 - 2023.07
Project Manager
Tata Consultancy Services
2018.10 - 2022.06
Business Analyst & Team Lead
Tata Consultancy Services
2017.07 - 2018.10
Developer
Tata Consultancy Services
2013.05 - 2017.07
B.E. (Hons) - ECE
M.B.M. Engineering College
2008.01 - 2012.04
Senior Secondary - undefined
Delhi Public School
2008.01 -
Secondary - undefined
Delhi Public School
2006.01 -