Hi, I’m
CHARNJEET KAUR
SOUTHALL,LONDON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
2
years of professional experience
1
year of post-secondary education
Work History
ETHOS FARM LIMITEDHEATHROW AIRPORT, City of London
PASSANGER EXPERIENCE AMBASSADOR
02.2023 - Current
Job overview
- Handle passenger queries politely with smiling face
- Increase quality and safety of travel of the passenger at airport
- ensuring a smooth running operation, managing passenger expectations and responding to emergency incidents
- Dealing passenger in such a way so that they can make a good perception regarding the Heathrow airport staff.
- provide instructions and assistance to passenger regarding electronic gates, liquid items, immigration queue, different airway desk, check-in procedure, transport, and different locations at airport such as hotels, cafes, toilets etc.
- sometimes help passengers by translating information in Hindi, Urdu and Punjabi as I knew these three language as well.
GSB(LMR) LIMITEDSouthall, London
Store Manager
02.2022 - 02.2023
Job overview
- Delivered training and appraisals to build staff performance.
- Hired, trained and supervised teams 10+, motivating to meet weekly sales goals through targeted staff mentoring.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Managed staff scheduling and payroll.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
- Analysed operations to improve restaurant efficiency and service levels.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Protected franchise image by ensuring interior restaurant presentation was exceptionally maintained.
- Maintained office files in both electronic and hard copies with staff contracts, legal status, DBS checks and other documents and invoices of purchasing, HACCAP procedure etc
- Inspected food preparation and storage procedures against statutory guidelines, implementing process changes as needed.
- Negotiated terms of employment for staff and contractor agreements.
- Wrote employee references for staff leaving company positions.
- Interviewed and hired staff fitting job and team requirements.
- Reduced labour costs by 16-19% while maintaining excellent service and profit levels.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Calculate working hours of the staff excluding breaks and send to HR team so that weekly wages can be deposited to each staff member's bank account.
Ultimate Eye Care( optical store)Southall, Ealing
Receptionist
09.2021 - 02.2022
Job overview
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered 25+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget to encourage repeat business and guarantee satisfaction.
- Send mails to new and existing customers to book vision tests and answer queries.
- Performed frame repairs and adjustments for customer comfortability to guarantee customer retention.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales of branded frames.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Improved customer retention by delivering tailored and genuine service.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Scheduled patient appointments.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
Education
University of East LondonLondon
Master of Science from International Business Management
09.2021 - 10.2022
Punjab University of Chandigarhindia
post graduate diploma in computer application
Punjab university of Chandigarhindia
Bachelor of Arts
Highfield QualificationLondon
CAREER CERTIFICATIONS
University Overview
- Sustainability Strategies Certification
- Purchasing Foundations Certification
- Supply chain Foundation Certification
- Level-3 Emergency First Aid At Work
- Level-2 food safety and hygiene for catering
- Level-2 Award for door supervisor in the private security industry
Skills
- Customer relations
- Report generation
- Quality Control
- Stock management
- Marketing and advertising
- Proficient in Microsoft office
- Sales Strategies
- Wages and salary
- Training and development
- Recruitment
Additional Information
- Current Position: Passenger Experience Ambassador
Languages
English
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PASSANGER EXPERIENCE AMBASSADOR
ETHOS FARM LIMITED
02.2023 - Current
Store Manager
GSB(LMR) LIMITED
02.2022 - 02.2023
Receptionist
Ultimate Eye Care( optical store)
09.2021 - 02.2022
University of East London
Master of Science from International Business Management
09.2021 - 10.2022
Punjab University of Chandigarh
post graduate diploma in computer application
Punjab university of Chandigarh
Bachelor of Arts
Highfield Qualification
CAREER CERTIFICATIONS
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