Charndelle Basnett

Work history

Receptionist/Student Services Administrator

Priestley College

Warrington, Cheshire

11.2021 - Current

Delivered front of house duties with warm and professional manner.
Screened and verified visitor IDs, maintaining security of college student and staff.
Answered telephone calls, compiling detailed notes and promptly forwarding as required.
Collaborated with different departments to maintain positive rapport and smooth workflow.
Oversaw database to maintain updated records and accuracy.
Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
Produced high-quality documents, spreadsheets and presentations for internal and external needs.
Identified and implemented improvements to address and resolve office workflow inefficiencies.
Assisted with daily enquiries and addressed incoming correspondence to maintain timely responses.
Effectively managed incoming and outgoing mail to maximise office efficiency.
Admitted visitors into buildings to control site access.
Acted as first point of contact for wide range of personnel.
Signposted other services where appropriate using industry knowledge and contacts.
Embodied company values through friendly and reliable customer service.
Assisted with set up of ID card and access permissions following site security practices.
Located information and records quickly to assist with ad-hoc queries.
Took and communicated messages to minimise interruptions to staff workflows.

Mobile Beauty Therapist

Shimmer

Runcorn, Halton

09.2008 - 10.2022

Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
Administered facial and body hair removal treatments with waxing, threading and electrolysis procedures.
Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
Tracked emerging beauty trends to expand services and product offerings.
Analysed beauty needs by assessing skin tone, texture and problems.
Attended training to deliver range of professional treatments offered by salon.
Performed pedicures and manicures, meeting daily appointment targets.
Answered clients' queries and requests by phone and email.
Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
Carefully handled hot wax to deliver clean and flawless results.

Day spa manager and therapist

The Caci Room Day Spa

Warrington, Cheshire

01.2017 - 12.2019

Carried out day-to-day duties accurately and efficiently.
Offered friendly, efficient customer service and handled challenging situations with ease.
Managed teams by overseeing hiring, training and professional growth of employees.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased customer satisfaction by resolving issues.
Applied positive customer service approach to increase satisfaction levels.
Consistently arrived at work on time and ready to start immediately.
Prevented cross-contamination by sanitising utensils and surfaces.
Completed opening and closing procedures, from product replenishment to budget control.
Leveraged strategic networking to create new business opportunities.
Developed plans and strategies to promote continuous improvement.
Stayed current on processes and procedures to offer relevant assistance.
Delivered spa treatments to a high standard to clients.

Proprietor Health & Beauty Salon

Charndelle-Marie Health & Beauty

Lymm, Warrington

09.1996 - 10.2003

Aligned business activities strategically to achieve predetermined targets, resulting in positive outcomes.
Devised strategic long-term business plans to yield higher ROI and profitability.
Created company mission and vision statements, guiding staff values.
Improved cost control by creating and managing year-end budget using [Software].
Recruited successful long-term employees through rigorous hiring procedures.
Regularly reviewed staff skills and knowledge about operations and daily workplace tasks.
Used working capital to cover everyday expenses and growth.
Liaised with suppliers to build and maintain excellent working relationships.
Managed customer needs and expectations, communicating and maintaining relationships in person and through other mediums.
Forecasted cashflow and calculated breakeven point for smooth running of business.
Monitored cleanliness and structural integrity of premises and equipment.
Evaluated workplace practices and standard operating procedures to make improvements.
Complied with quality and regulatory requirements.
Assessed incoming and outgoing products for quality, labelling and packaging.
Introduced employee recognition programs to motivate staff and reduce turnover.
Generated ad copy for newspapers, mailings and digital marketing.
Marketed Espa, Guinot and Nailtiques products to targeting audience through creative online and offline marketing campaigns.

Northwest Sales Consultant

Darphin

Northwest

02.1996 - 06.1996

Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Listened to customer problems, objections and concerns, offering tailored solutions.
Applied exceptional customer service skills across all sales channels to engage prospects.
Increased revenue through upselling and consistent contract renewals.
Identified prospect needs and offered appropriate products and services.
Negotiated and closed sales to secure profitable deals and contracts.
Demonstrated products to encourage purchases by showcasing features and benefits.
Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Understood store goals and used upselling and cross-selling techniques to achieve targets.
Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Retained customers by building rapport and delivering tailored product recommendations.
Highlighted product features and benefits in line with customer needs, securing high-value sales.
Delivered outstanding customer experiences through attentive care and faultless service.
Established customer purchasing needs, offering personalised guidance with product and accessory selection.
Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
Empathised with customers and translated technical concepts to promote understanding.
Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.

National Sales and Technical Consultant

Depilex

02.1994 - 02.1996

Interacted with client and interdepartmental staff to acquire client requirements and transform into turnkey solutions.
Conducted thorough needs assessments and delivered tailored technology recommendations.
Designed and implemented complex technical solutions for clients in diverse industries.
Advised clients on best practices for system optimisation and performance enhancement.
Built and cultivated strong network of lucrative clients.
Delivered technical training sessions to clients and internal staff.
Provided expert guidance on system architecture, integration and software deployment.
Troubleshot operating systems, hardware and software problems to identify root causes.
Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
Assisted wider customer service teams to produce external user guides and internal support tools.

Head Beauty Therapist

Steiner

Miami USA

07.1993 - 02.1994

Managed teams by overseeing hiring, training and professional growth of employees.
Oversaw logistics and operations to deliver process optimisations and efficiencies.
Displayed energy and enthusiasm in fast-paced environment.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Created and maintained displays and signs.
Worked flexible hours, covering nights, weekends and bank holidays.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Improved efficiency and productivity by acquiring new skills.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Monitored and updated stock levels and inventory databases.
Conducted research and gathered information from multiple sources to present clear results.
Stayed current on processes and procedures to offer relevant assistance.
Handled high volume calls to address customer inquiries and concerns.
Increased revenue by upselling and recommending products.

Beauty Salon Manager

Depilex

Nantwich, Cheshire East

09.1992 - 06.1993

Grew monthly retail sales by [Number]% through effective sales training and staff incentive scheme.
Oversaw [Number]% revenue increase over [Timeframe] period.
Undertook [Type] training on [Timeframe] basis to maintain first-class [Type] skillset.
Motivated staff to provide outstanding customer experiences, increasing positive salon reviews by [Number]%.
Ensured diverse beauty treatments were delivered with maximum professionalism for exceptional customer satisfaction ratings.
Proactively generated [Number]% increase in new clients in [Year].
Maintained adequate stock levels of [Product] and [Product] to maximise sales opportunities.
Upsold £[Number] worth of products and services per [Timeframe] through [Action].
Trained new hires on [Software] to expedite customer wait times.
Performed a variety of beauty treatments from [Type] to [Type].
Maintained exceptional salon cleanliness standards through [Task] and [Task] to guarantee client health and safety.
Motivated team members to consistently exceed monthly sales targets by [Number]% month-on-month.
Used impeccable organisation and team management skills to deliver to busy treatment schedules.
Trained and managed [Number]+ Beauty Therapists.
Provided expert skincare and home care advice, recommending relevant retail products to aid overall profits.
Recruited and trained high-performing, personable staff to meet first-class client care goals.
Furthered salon popularity and reputation through effective business development and marketing strategies.
Inspired and motivated [Number] salon staff to exceed [Type] business goals through [Action].
Identified preferences to cut and style hair most suited to facial features.
Tracked purchases and shelf stock to maintain consistent inventory.
Recruited, trained and supervised employees to perform best practices in salon management.
Conducted evaluations to measure staff progress and performance.
Monitored expenses and revenue to manage budget needs.
Formulated and submitted expense and revenue reports to gauge growth and profits.
Directed marketing initiatives to increase business directives.
Coordinated with maintenance to repair or replace beauty equipment.
Maintained general appointment calendar and set shift schedules to maintain full staff.
Received and collected payments from clients to track daily transactions.
Oversaw daily operations to promote safety, cleanliness and hygiene standards.
Met with customers to discuss upcoming events and style requirements.
Designed annual marketing plan to achieve salon sales objectives.
Facilitated payroll tasks to provide salaries to staff.
Prepared equipment and materials to teach sessions for beautician trainees.
Registered and updated client information on database to maintain complete records.
Developed short-term and long-term goals for staff to maximise potential.
Offered promos and discounts to attract more clients and increase salon business.
Implemented and modified policies to improve quality standards.
Collected time sheets to determine attendance and punctuality.

Bartender

Greenhalls Brewery

Stretton, Warrington

06.1991 - 08.1992

Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Maintained bar stocks, replenishing daily as necessary.
Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Provided efficient food and drinks service for high levels of customer satisfaction.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.

Beauty therapist trainee

June Rios

Culcheth, Warrington

09.1989 - 08.1992

Displayed exemplary customer service in client-facing role.
Developed working knowledge of products and treatments available at salon to effectively advise customers.
Offered refreshments and catered to ad-hoc client requests.
Developed understanding of how to perform client needs analysis to optimise beauty treatments for individuals.
Sterilised tools and thoroughly cleaned treatment areas after use.
Met and greeted customers upon arrival.
Gained experience delivering range of treatments including eye lash extensions, manicures and eyebrow shaping and tinting.

Cashier assistant

CPS Store

Culcheth, Warrington

06.1989 - 12.1990

Recorded daily transaction information using POS systems, enabling stock success monitoring.
Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
Minimised long register queues by completing sales transactions quickly and accurately.
Delivered outstanding customer care with proactive sales and listening skills.
Helped meet business needs by working extra shifts.
Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
Greeted customers entering store and responded promptly to customer needs.
Resolved customer complaints and answered queries about store products.
Completed opening and closing procedures each day.
Maintained excellent client satisfaction by providing professional, courteous customer service.
Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Reduced customer wait times through optimised checkout processes.
Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Checked notes carefully to spot counterfeit currency.

Overview

Work history

Receptionist/Student Services Administrator

Mobile Beauty Therapist

Day spa manager and therapist

Proprietor Health & Beauty Salon

Northwest Sales Consultant

National Sales and Technical Consultant

Head Beauty Therapist

Beauty Salon Manager

Bartender

Beauty therapist trainee

Cashier assistant

Education

GCSEs - English

GCSEs - Maths

GCSEs - French

GCSEs - Art & Design

GCSEs - Office Studies

Diploma of Higher Education - Typing

GCSEs - Textiles

Certificate of Higher Education - Beauty Therapy

Foundation Degree in Science - Counselling & Psychotherapy

Diploma of Higher Education - Counselling Skills Level 2

Diploma of Higher Education - Counselling Skills - level 3

Diploma of Higher Education - Mental Health Awareness

Languages

Timeline

Work availability

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