Charmaine Rachel Gooding
London,Islington
Summary
Accomplished professional with expertise in strategic planning, business administration, and office management. Demonstrates proficiency in invoicing and billing, accounts payable reconciliation, and database management. Skilled in scheduling, calendar management, and time management strategies. Adept at using Microsoft Office Suite and Xero invoicing for effective communication and complaint resolution. Strong interpersonal communication skills facilitate relationship-building and prioritisation of tasks. Committed to enhancing organisational efficiency through proactive initiative and skills training.
Overview
17
17
years of professional experience
Work history
Office Administrator & Team Assistant
Melqart Asset Management (UK) Ltd
08.2022 - 01.2025
- Guest & Client Relations, call management using Zoom Phone
- Event management, including employee engagement events
- Diary & travel management for the firm particularly Investor Relations, optimizing resources & budgets
- Supporting a team of 25
- Liaise with suppliers & external service providers
- Bookkeeping assistance, expense processing & card reconciliations using Xero accounting software
- Organise staff compliance training, all IT setup, onboarding & offboarding staff & office tours
- Overseeing office maintenance, coordinating routine services & repairs
- Implement and maintain an efficient office database, ensuring accuracy and accessibility of information
Junior PA & Assistant Office Manager
N.S Lemos & Co Ltd
01.2022 - 07.2022
- Meeting & greeting guests and answering calls for the company
- Schedule external, internal & zoom meetings across multiple time-zones
- Support MD's & a team of EA's, providing cover for holidays & sickness
- Create & implement a seamless reception service from start to finish
- Inbox management & meeting management-scheduling and preparing rooms
- Assisting Office health and & safety procedures
Junior EA /Office Assistant on Reception
Summit Partners LLP
03.2019 - 12.2021
- Meeting & greeting guests and answer calls for the company
- Planning internal & external company events
- Processing expenses & reconciling monthly accounts using Concur
- Ordering office supplies & assisting with office management duties
- Providing a floorless client services journey from start to finish
- Detailed Diary management & arranging international travel for Senior DP's
- EA Support/Cover during holidays& sickness
- Reporting technical and facility issues as they arise
- Problem solving & organisational skills to get jobs done in an efficient & timely manner
Reception Manager – Head Office
Arcadia Group
London
04.2017 - 02.2019
- Company Overview: https://www.arcadiagroup.co.uk/
- Effective administration skills and initiative to exceed expectations
- First point of contact, dealing with correspondence and phone calls on a daily basis
- Manage recruitment, induction and train a team of 5 receptionists, including appraisals and performance management of staff
- Detailed conference room diary management
- Taking accurate minutes for weekly scheduled meetings
- Adaptable to new procedures whilst implementing new best practices to ensure a seamless delivery
- Excellent interpersonal abilities are demonstrated when greeting VIP/clients and visitors with high professional standards
- Working closely with security and contractors, building management to ensure the security and smooth running of operational procures throughout the building
- Organize first aid & fire marshal training for the entire building on a weekly basis
- Produce, manage and operate the reception Rota, check future planned absences, plan cover and ensuring overtime is provided when necessary
- Facilities helpdesk cover, covering 3 London sites, Issuing jobs & ensuring their completion
- Https://www.arcadiagroup.co.uk/
Corporate Receptionist & Reception Team Leader (Various temporary roles)
Taylor Wimpey Central London
10.2015 - 04.2017
- Company Overview: https://www.taylorwimpeycentrallondon.co.uk/
- Preparing meeting rooms, ordering lunches, video conferencing, conference calling, room set up
- Excellent communication skills were used to respond switchboard calls promptly
- Administration abilities were used to manage detailed diary managements and travel arrangements for all visitors
- Organising team rotas, arranging holiday cover, processed payroll and invoices, staff training and appraisals
- Https://www.taylorwimpeycentrallondon.co.uk/
Centre/ Venue Manager for various sites
Schools Plus Ltd
07.2012 - 09.2015
- Company Overview: http://www.schoolsplus.co.uk/
- Managing large groups of staff over 4 sites
- Staff Training and Development & Staff recruitment
- Dealing with customer and client complaints in a timely manner via phone and email
- Overseeing financial transactions & Staff Budgeting, account management, Invoicing, Reconciling all accounts, sales projection & credit control
- Marketing, Advertising & Business generation through social media
- Working knowledge of account Software (QuickBooks & Xero)
- Carrying out Disciplinarians & starter, leaver paperwork & HR duties
- Preparing weekly and monthly financial reports to senior management and implementing polices & procedures across different sites
- Http://www.schoolsplus.co.uk/
Assistant Business Centre Manager
The Virtual Office Group
02.2008 - 06.2012
- Company Overview: http://www.voffice.com/
- Front of house operational duties include answering the phone, meeting and greeting Clients, signing for Couriers and organising post
- Monthly billing, itemized billing involves running reports to send out to Clients using Centre Charge software
- Responsible for Staff training of new products and software and dealing with client complaints, Responsible for the emergency procedure training as a Fire Marshall
- Diary management for the Senior Managers and Directors
- Http://www.voffice.com/
Education
Currently Studying for a BA Hons - Business & Management
Open University
Remote - Part time 10.2022 -
Foundation Degree - Theatre Dance
University of the Arts London
London 09.2004 - 07.2007
Secondary School - 8 G.C.S.E's C & above
Chiltern Edge
09.1997 - 07.2002
Skills
- Strategic planning
- Invoicing and billing
- Business administration
- Skills training
- Accounts payable reconciliation
- Database management
- Scheduling and calendar management
- Time management strategies
- Microsoft Office Suite
- Invoicing and expense tracking
- Office management
- Meeting coordination
- Inventory management
- Proactive initiative
- Xero invoicing
- Effective communication
- Prioritisation
- Complaint resolution
- Interpersonal communication
- Relationship-building
- Implemented and created new procedures
- Creating training manuals
- High attention to detail
- Proven leadership & organizational skills
References
References available upon request.
Custom
Available upon request
Timeline
Currently Studying for a BA Hons - Business & Management
Open University
10.2022 -
Office Administrator & Team Assistant
Melqart Asset Management (UK) Ltd
08.2022 - 01.2025
Junior PA & Assistant Office Manager
N.S Lemos & Co Ltd
01.2022 - 07.2022
Junior EA /Office Assistant on Reception
Summit Partners LLP
03.2019 - 12.2021
Reception Manager – Head Office
Arcadia Group
04.2017 - 02.2019
Corporate Receptionist & Reception Team Leader (Various temporary roles)
Taylor Wimpey Central London
10.2015 - 04.2017
Centre/ Venue Manager for various sites
Schools Plus Ltd
07.2012 - 09.2015
Assistant Business Centre Manager
The Virtual Office Group
02.2008 - 06.2012
Foundation Degree - Theatre Dance
University of the Arts London
09.2004 - 07.2007
Secondary School - 8 G.C.S.E's C & above
Chiltern Edge
09.1997 - 07.2002
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