Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Timeline
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CHARMAINE VAN SCHALKWYK

CHARMAINE VAN SCHALKWYK

Facilities Management
Hayes,Hillingdon

Summary

Detail-oriented professional with expertise in Microsoft packages, including Outlook, Word, Excel, PowerPoint, Project, and Access. Demonstrates strong customer focus and excels in team leadership and motivation. Committed to leveraging skills to enhance organisational efficiency and drive customer satisfaction.


Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Motivated Head of Facilities, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work history

HEAD OF OFFICE AND FACILITIES MANAGEMENT

Pernod Ricard UK
09.2020 - 01.2025
  • Management of hard & soft services
  • 84,000sq ft
  • (main office)
  • Strategic and operational management of Facilities Team (set-up of the new team & structure for Facilities, job descriptions, development plans, objectives, training)
  • Document and implement Facilities Services policies & procedures
  • Management of all Facilities Services Suppliers (procurement/ tender process, contract negotiation, contract implementation, set-up & implementation of all KPI’s & performance monitoring)
  • Space Planning, audit
  • Project Management (Office design, fit-out, reshuffles)
  • Budget Management
  • Management of Catering Services
  • Fleet Management Services
  • Health & Safety

FACILITIES PROJECT MANAGER

Pernod Ricard UK
01.2019 - 09.2020
  • Management of the Facilities Workstream
  • Implementation of new contracts for all FM services (working alongside procurement)
  • Work alongside PM & fit out contractor on overall project scope and delivery

FACILITIES MANAGER

Pernod Ricard UK
02.2015 - 01.2019
  • Management of hard & soft services
  • 50,000sq ft
  • (main office)
  • Strategic and operational management of Facilities Team (set-up of the new team & structure for Facilities, job descriptions, development plans, objectives, training)
  • Document and implement Facilities Services policies & procedures
  • Management of all Facilities Services Suppliers (procurement/ tender process, contract negotiation, contract implementation, set-up & implementation of all KPI’s & performance monitoring)
  • Space Planning, audit
  • Project Management (Office design, fit-out, reshuffles)
  • Budget Management
  • Health & Safety (Implementation of DSE, First Aid & Fire training, document all H&S procedures for site)

FACILITIES PROJECT WORK

Pernod Ricard UK
07.2014 - 02.2015
  • Management of the relocation from two separate premises/ sites
  • Termination of services & contracts at previous premises
  • Set-up of new Facilities procedures and policies for new site/ Office
  • Create new FM team structure (job descriptions, development plans, objectives, training)
  • Set-up of new Services/ utilities
  • Procurement for new vendors to new site/ Office set-up
  • Create guidance, instruction & communications on relocations (employees, contractors)
  • Coordinate move logistics with contractors

GROUP FACILITIES MANAGER

Infinity SDC
09.2011 - 10.2013
  • Management of all soft services
  • Portfolio of 6 properties (3 data center sites and 3 offices)
  • Strategic and operational management of Facilities Team (set-up of the new team & structure for Facilities, job descriptions, development plans, objectives, training)
  • Document and Implement Facilities Services policies & procedures
  • Management of all Facilities Services Suppliers (procurement process, set-up & implementation of all KPI’s)
  • Budget Management
  • Space Planning & Project Management (all new office projects, fit-out, refurb and relocations)
  • Management of Catering Services
  • Health & Safety Representative (set policy for DSE, document and implement all evacuation plans, accident reporting procedures for sites/ offices, first aid and fire training requirements)

FACILITIES MANAGER (Contract)

Jones Lang LaSalle
10.2010 - 08.2011
  • 214,000sq ft
  • Portfolio (main site)
  • 350,000 total portfolio (9 properties)
  • Managing hard services and soft services
  • Managing catering services
  • Budget Management
  • Car Fleet Management
  • Participate in group wide bid processes
  • Proactively involved in ensuring that services are reviewed and refinements made to enhance FM services across the assigned portfolio
  • Develop a close working relationship with all vendors to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service
  • Project Managed the reduction of printing and paper usage throughout the office

FACILITIES MANAGEMENT

Urban Planning Council (UAE)
07.2009 - 07.2010
  • Prepared job descriptions for new FM role
  • Prepared FM Strategy for the company
  • Presentation/ discussion on the value of FM within an organization
  • Freshfields Bruckhaus Deringer (UAE)
  • Health & Safety DSE assessments (Dubai & Abu Dhabi Office)
  • Planning, implementation & detailed reporting of all assessments
  • Highlighting risks (presented to HR & Operations)
  • Guidance on space planning & management
  • Guidance on general office maintenance & upkeep (good housekeeping)

SENIOR MANAGER – FACILITIES (Support Services)

The Corporate Executive Board
10.2005 - 07.2009
  • Strategic and operational management of the Support Services team
  • Line managed a team of 4 (post room, reception & 2 coordinators)
  • Updated job descriptions and prepared individual development plans
  • Carried out 6 monthly reviews of team
  • Managed team’s holiday & absence
  • Managed on-going projects, ensured adequate staffing levels to meet the business needs
  • Space planning & moves management (350 staff, 2 floors; 50,000sq ft., highlighting cost & risk to management & IT on re-configurations)
  • Fit out & real estate (leasing part of the 4th floor to a new tenant, 14,000sq ft.)
  • Vendor & supplier management (monthly supplier meetings, monitoring SLA's, detailed reporting on risks or issues)
  • Management of contract/ lease agreements (SLA's, tendering (RFP), negotiation of contracts, renewal & implementation)
  • Health & Safety (implementation of H&S policy & DSE assessments, PAT testing, fire & first aid training, fire safety, disaster recovery, all communications in emergency situations & staff inductions)
  • Managing the Support Services budget (tracking & sign off of invoices, ensure use of PO system)
  • Maintenance (copiers, AV, security systems, air-con, phone systems, fire safety, data centre, systems maintained according to maintenance schedules)
  • Security (liaising with Building Management & onsite security, monitoring CCTV, preparing confidential reports, replacement ID badges, secure disposal of ID badges, working with HR on risks & confidential issues, regular maintenance & updates on system software)
  • Project management (office fit out, built internal intranet page for Support Services; (Travel guidance, H&S guidance, emergency contacts), green week project, scripted online manual for inductions)
  • Front line services (management of reception & front of house)
  • Premises Management (regular walkthroughs, monitoring office tidiness, communal areas, meeting rooms, staff spaces, desks, recycling systems & general day to day operations)

HEALTH & SAFETY ASSISTANT

Freshfields Bruckhaus Deringer
05.2005 - 10.2005
  • Coordinated and carried out DSE assessments
  • Liaised with managers to ensure best prices were gained for specialist and standard equipment
  • Coordinated all fire and first aid training
  • Maintained up-to-date records as required
  • Developed and maintained Health and Safety intranet
  • Ensured Health and Safety procedures and systems were adhered to
  • Responsible for emergency communications during disaster recovery

Office Manager / Facilities and Health & Safety Coordinator

Kumon Educational UK
09.2002 - 04.2005
  • Responsible for providing support to the Senior Manager – HR & Business Support as required
  • Managed and updated Company insurances
  • Managed all aspects of the Company car fleet
  • Implemented Health & Safety policy and procedures for all staff (6 offices)
  • Organised Health & Safety for company events
  • Telecommunications
  • Maintenance, refurbishment and removals at all Company premises (6 offices)
  • Managed all aspects of office equipment (photocopiers etc.)
  • Security systems for all offices
  • Ordered and ensured best price for company stationery
  • Liaised with landlord on relevant issues as necessary

Education

Matriculation - English HG, Afrikaans, Business Economics, Home Economics, Arts, Biology

IOSH Managing Safely - undefined

THSP

IWFM Level 5 Award -

IWFM
01.2018 - 06.2018

Fire Warden Training -

Mett Ltd
01.2025 -

First Aid Training -

Mett Ltd
01.2025 -

Integrated Energy Healing

College of Psychic Studies
London
Apr 2021 - May 2023

Skills

  • Competent use of Microsoft packages (Outlook, Word, Excel, PowerPoint, Project and Access)
  • Customer focused
  • Team leadership and motivation

Custom

Member of IWFM (MBIFM), IWFM Level 5 Award, IOSH Managing Safely (THSP), 06/01/20, Fire Warden Training, 2022, First Aid Training, 2022, DSE (Display Screen Equipment) assessments, Matriculation (Pass), Equivalent to GCSE, 6 passes: English HG, Afrikaans, Business Economics, Home Economics, Arts, Biology.

Personal Information

Nationality: Dual Nationality (South African & British)

Affiliations

  • Reading, walking, hypnotherapy and integrated energy healing

Timeline

Fire Warden Training -

Mett Ltd
01.2025 -

First Aid Training -

Mett Ltd
01.2025 -

Integrated Energy Healing

College of Psychic Studies
Apr 2021 - May 2023

HEAD OF OFFICE AND FACILITIES MANAGEMENT

Pernod Ricard UK
09.2020 - 01.2025

FACILITIES PROJECT MANAGER

Pernod Ricard UK
01.2019 - 09.2020

IWFM Level 5 Award -

IWFM
01.2018 - 06.2018

FACILITIES MANAGER

Pernod Ricard UK
02.2015 - 01.2019

FACILITIES PROJECT WORK

Pernod Ricard UK
07.2014 - 02.2015

GROUP FACILITIES MANAGER

Infinity SDC
09.2011 - 10.2013

FACILITIES MANAGER (Contract)

Jones Lang LaSalle
10.2010 - 08.2011

FACILITIES MANAGEMENT

Urban Planning Council (UAE)
07.2009 - 07.2010

SENIOR MANAGER – FACILITIES (Support Services)

The Corporate Executive Board
10.2005 - 07.2009

HEALTH & SAFETY ASSISTANT

Freshfields Bruckhaus Deringer
05.2005 - 10.2005

Office Manager / Facilities and Health & Safety Coordinator

Kumon Educational UK
09.2002 - 04.2005

IOSH Managing Safely - undefined

THSP

Matriculation - English HG, Afrikaans, Business Economics, Home Economics, Arts, Biology

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CHARMAINE VAN SCHALKWYKFacilities Management