CHARMAINE THORPE

Leading delivery of workplace and facilities services within a high-profile organisation, aligning operations with strategic, and compliance objectives across organisation.

Key Responsibilities

• Accountable for a £1m+ facilities and workplace budget, optimising spend across health & safety, workplace services, and operations
• Driving supplier and contractor performance to deliver commercial value, service excellence, and risk mitigation
• Partnering with HR and senior leadership to strengthen governance of workplace adjustments and compliance frameworks
• Leading workplace improvement and accessibility initiatives aligned to inclusion and ESG priorities
• Acting as Facilities representative on Health & Safety Steering Group, influencing compliance and risk strategy

Key Achievements

• Delivered comprehensive organisational accessibility audit, enhancing workplace inclusivity and compliance standards
• Redesigned reasonable adjustments process, enhancing governance, clarity, and consistency across teams
• Improved emergency preparedness by aligning internal and landlord procedures, strengthening safety coordination
• Chaired sustainability working group and contributed to ESG initiatives, embedding environmental improvements
• Improved health and safety awareness across the organisation through engagement initiatives, contributing to a stronger safety culture

Led operational management of a public sector building during complex transition and phased closure.

Key Responsibilities

• Maintained operational oversight of building services, ensuring business continuity, compliance, and security
• Acted as central facilities lead for staff, tenants, and service providers
• Managed contractor and supplier performance to support operational and transition activities
• Coordinated tenant exits and service closures, ensuring minimal disruption and effective communication

Key Achievements

• Successfully managed building operations through transition, maintaining safety and operational standards
• Delivered seamless tenant relocation through proactive stakeholder engagement and coordination

Progressive role supporting large-scale facilities operations across diverse public sector estate.

Key Responsibilities

• Coordinated facilities services and maintenance across 110-site portfolio, ensuring operational continuity
• Managed reactive and planned maintenance activity, working closely with contractors and service providers
• Supported procurement and supplier coordination, improving service delivery and accountability
• Oversaw financial processes including invoicing, payments, and compliance with organisational policies

Key Achievements

• Managed SLA compliance across 110-site portfolio spanning education and public sector, maintaining service continuity through contractor and supplier coordination
• Strengthened vendor relationships, reducing repeat issues and improving response times across reactive and planned maintenance programmes
• Progressed through increasing levels of responsibility over 11-year tenure, taking on financial oversight, procurement support, and cross-site operational coordination

Provided administrative and operational support within a busy training and conference centre, supporting front-of-house services, bookings, customer experience, and deputising for the Building Manager.

Key Responsibilities

• Provided operational and administrative support within a busy training and conference centre environment.
• Managed bookings, customer service delivery, and front-of-house operations
• Deputised for the Building Manager, supporting building operations, contractor coordination, and issue resolution

Key Achievements

• Increased room bookings by 50% year-on-year through effective coordination, customer service, and operational efficiency
• Took full responsibility for building operations following team restructuring, ensuring continuity of service delivery and effectively managing day-to-day operations in the absence of dedicated management support.
• Recognised as a key point of contact for operational matters, building strong relationships with staff and stakeholders, and resolving complex issues
• Improved booking processes and coordination, enhancing operational efficiency and customer experience