Charmaine Monteiro
Edinburgh
Summary
Reliable professional with experience in customer service and retail operations. Known for delivering high service standards and maintaining accurate records. Strong organisational and problem-solving abilities complemented by a solid background in accountancy.
Overview
7
7
years of professional experience
Work history
Visa submission officer - operation
VFS Global Edinburgh
Edinburgh
2022.07 - Current
- Streamlined document submission and application processing, improving efficiency, accuracy, and workflow through effective task prioritisation.
- Ensured compliance and secure handling of sensitive information while resolving complex documentation issues.
- Delivered professional customer service and supported team performance through coordination, administrative support, and mentoring junior staff.
Retail team member
Day today Salamander
Edinburgh
2021.08 - 2022.06
- Delivered high-quality customer service by assisting with enquiries, recommendations, complaints, returns, and exchanges to drive customer satisfaction and loyalty.
- Maintained efficient store operations during peak trading hours, including till management, accurate cash handling, stock replenishment, and teamwork support.
- Ensured high store standards through effective merchandising, health and safety compliance, staff training participation, and support of junior team members.
Accounting assistant
ENL Courier Express Inc PH
Philippines
2019.02 - 2021.12
- Supported accounting and finance operations through accurate bookkeeping, bank reconciliations, invoice verification, and maintenance of complete financial records.
- Assisted senior accountants with monthly, quarterly, and year-end closings, financial reporting, audits, and regulatory compliance.
- Improved financial controls and cash flow management by monitoring payments, handling petty cash, safeguarding sensitive data, and identifying discrepancies.
Education
Bachelor of Science - Business Accountancy
San Pedro College of Business Administration
San Pedro City Laguna 03.2012
Skills
- Customer Service & Stakeholder Communication
- Organisational & Multitasking Skills
- Problem-Solving & Decision-Making Under Pressure
- Regulatory Compliance & Ethical Standards
- Documentation Review & Regulatory Submissions
Languages
English
Advanced
C1
Accomplishments
- Multiple-time recipient of Champion of the Month and Champion of the Quarter awards for consistently high performance, customer service excellence, and teamwork.
• Recognised by management for reliability, professionalism, and effective handling of complex and sensitive cases.
Additional Information
• Native proficiency in Filipino (Tagalog).
Timeline
Visa submission officer - operation
VFS Global Edinburgh
2022.07 - Current
Retail team member
Day today Salamander
2021.08 - 2022.06
Accounting assistant
ENL Courier Express Inc PH
2019.02 - 2021.12
Bachelor of Science - Business Accountancy
San Pedro College of Business Administration