Charmaine Fearon
London, UK
Summary
Registration and ceremonies professional with extensive experience as a British citizenship registrar in a local authority. Proficient in conducting private and group ceremonies, including high-profile events, while ensuring legal compliance and a welcoming atmosphere. Strong public speaking skills complemented by a solid background in customer service and leadership. Committed to supporting diverse communities during significant life events with empathy and professionalism.
Overview
5
5
years of professional experience
Work history
British Citizenship Registrar
Croydon Council
12.2025 - Current
- Deliver private and group citizenship ceremonies to audiences ranging from small private groups to large public events including ceremonies attended by the Mayor of Croydon
- Ensure ceremonies are conducted in line with legislation and council procedures
- Confidently address audiences of varying sizes, including large scale ceremonies
- Consistently recognised for delivering high-quality service, receiving positive feedback from applicants and stakeholders
- Selected to deliver a presentation a presentation on British Citizenship to 32 adult learners at Croydon College, demonstrating strong public speaking and engagement skills.
- Maintain accurate records and ensure compliance with data protection and legal requirements
- Provide front-of-house support across births, deaths and marriages services in a high-volume public-facing environment
- Support individuals during sensitive and emotional situations with empathy and professionalism
Front of House Coordinator
Department for Work and Pensions (DWP), London
09.2022 - 11.2025
- Led front-of-house operations within a high-volume public-facing environment, ensuring efficient service delivery
- Acted as first point of contact, providing professional and supportive customer service
- Coordinated appointments and managed high volumes of enquiries efficiently
- Built strong working relationships with internal teams and stakeholders
Self Employment Business Coach
Department for Work and Pensions
04.2022 - 09.2022
- Supported individuals in developing and launching self-employment opportunities
- Delivered guidance on business planning, income generation and sustainability
- Built rapport and motivated individuals to achieve employment goals
Recruitment Specialist
Department for Work and Pensions
09.2021 - 04.2022
- Supported recruitment campaigns and job matching for customers and employers
- Engaged with stakeholders to identify suitable employment opportunities
- Delivered high-quality customer service within a target-driven environment
Work Coach
Department for Work and Pensions
03.2021 - 09.2021
- Managed a caseload, providing tailored employment support and guidance
- Conducted regular appointments to support individuals into work
- Maintained accurate records in line with departmental procedures
Education
South Thames College
Interior DesignLondon Metropolitan University
Interior DesignBRIT Performing Arts & Technology School
Performing ArtsSkills
- Ceremony delivery (private and group)
- Public Speaking and audience engagement
- Customer service in sensitive environments
- Knowledge of registration services (births, deaths, marriages,citizenships)
- Communication with diverse communities
- Reception support
Previous Experience
Boutique Manager – Salt Boutique, South Kensington (Jun 2020 – Sep 2020)
Boutique Manager / Retail Administrator – Lowie, Herne Hill (Jun 2019 – May 2020)
Events Manager (Self-Employed) – Staff Live, London (Jun 2011 – Mar 2020)
Accomplishments
Awarded Certificate of Appreciation by the Mayor of Croydon
Timeline
British Citizenship Registrar
Croydon Council
12.2025 - Current
Front of House Coordinator
Department for Work and Pensions (DWP), London
09.2022 - 11.2025
Self Employment Business Coach
Department for Work and Pensions
04.2022 - 09.2022
Recruitment Specialist
Department for Work and Pensions
09.2021 - 04.2022
Work Coach
Department for Work and Pensions
03.2021 - 09.2021
South Thames College
London Metropolitan University
BRIT Performing Arts & Technology School