Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Charmaine Edwards

Charmaine Edwards

Hilling,United Kingdom

Summary

As a social work student, my practical experiences have significantly enriched my academic understanding of core social work principles, particularly in relation to crisis intervention, advocacy, and family dynamics. Supporting a family member through an acute crisis allowed me to apply theoretical frameworks—such as systems theory—and in person, an environment perspective in a real-world context. This experience required me to coordinate care, navigate services, and offer sustained emotional support, all of which align with the Professional Capabilities Framework. My academic studies have helped me understand the importance of relationship-based practice and effective communication in promoting service- users well being. Completing these modules has also deepened my understanding of ethical decision making and anti - oppressive practice and the significance of cultural competence. Collectively, these experiences enahanced my ability to critically analyse and apply social work theory to practice, preparing me to engage with service users in a professional, empathetic, and informed manner. Furthermore, my lived experience as a mother who has successfully lived herself out of homelessness has profoundly shaped my academic and practical approach to the profession. This journey has provided me with a deep personal understanding of the structual inequalities,systemic barriers and the emotional toll faced by families in a crisis. It has also instilled in me strong sense of resilience, empathy and determination- qualities essential to social work practice. Drawing on this experience, I am uniquely positioned to engage and support indivduals and families experiencing similar challenges, offering theortical knowledge but also genuine insight and relatbility. Reinforcing my commitment to advocacy, social justice, and holistic, person- centred support, aligning closely with the values abd ethics underpinning the social work profession.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Line Coach

Virgin Atlantic
Heathrow, Hillingdon
01.2021 - Current
  • Executed daily responsibilities with accuracy and efficiency.
  • Acquired and implemented new skills to enhance productivity.
  • Delivered tasks punctually, meeting tight deadlines.
  • Provided on-the-job coaching and mentorship to new hires for service excellence.
  • Conducted line checks and offered performance feedback for professional development.
  • Ensured adherence to airline procedures and customer service protocols.
  • Collaborated with training and management teams to identify and address learning needs.

Gate Lead Supervisor

Virgin Atlantic
Heathrow, Hillingdon
01.2011 - Current
  • Streamlined daily operations to enhance productivity levels.
  • Resolved workplace conflicts via effective communication and negotiation strategies.
  • Promptly addressed customer complaints, resulting in higher satisfaction rates.
  • Monitored employee attendance records to uphold team discipline.
  • Delegated tasks appropriately and achieved a balanced workload among team members.
  • Encouraged open dialogue amongst team members and promoted an inclusive work environment.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Provided constructive feedback to staff for improved performance levels.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Consistently meet strict deadlines in a high-pressure environment while managing multiple
  • Organised recruitment activities to reflect department requirements and budget. complex cases and maintaining high standards of care and documentation

Education

GCSEs - English Maths

Greenford High School
Greenford, Ealing
09.2000 - 07.2005

Access Course - Health and Social Care

Uxbridge College
Uxbridge
09.2022 - 07.2023

Level 4 - Social Work

Buckinghamshire New University
Wycombe
10.2023 - 05.2024

Skills

  • Communication skills
  • Problem-solving abilities
  • Team building expertise
  • Empathy and Emotional Intelligence
  • Critical Thinking Reflective Practice
  • Advocacy and Empowerment
  • Cultural Competence and Anti-Oppressive Practice
  • Time Management and Organisation
  • Strong Leadership Skills
  • UK Driving Licence
  • Enhanced DBS Certificate Adult and Children Workforce
  • Proactive and Solution-Focused Approach

Accomplishments

In addition to my academic and personal experiences, I have been recognised through awards such as Employee of the Month and have served as a student representative, both of which highlight my dedication, leadership, and commitment to excellence. Being selected as Employee of the Month reflects my strong work ethic and reliability. My role as Student Rep has further developed my communication, advocacy, and organisational skills, actively listening to peers' concerns and collaborating with the learning facility to bring about meaningful changes. These achievements demonstrated my ability to lead and advocate and maintain high-key standards—key competencies that align with the professional expectations of a social worker.

Timeline

Level 4 - Social Work

Buckinghamshire New University
10.2023 - 05.2024

Access Course - Health and Social Care

Uxbridge College
09.2022 - 07.2023

Line Coach

Virgin Atlantic
01.2021 - Current

Gate Lead Supervisor

Virgin Atlantic
01.2011 - Current

GCSEs - English Maths

Greenford High School
09.2000 - 07.2005
Charmaine Edwards