Charly Tiegan Waites
Hornchurch,Essex
Summary
I am a versatile and experienced customer service professional with a background in hospitality, retail, and office administration. Skilled in delivering exceptional customer experiences, supporting daily operations, handling cash and PDQ payments, performing administrative duties and maintaining appropriate standards in high-pressure environments. Experienced in staff support and training, problem-solving, communication, and time management, with a reliable, adaptable and resilient approach to ensure successful teamwork and leadership.
Overview
4
4
years of professional experience
Work history
Supervisor
Portobello Pubs and Bars
Forest Gate, London
10.2024 - Current
- I have been issued a Personal Alcohol Licence after obtaining my APLH Certificate as DPS (Designated Premises Supervisor).
- Organised, coordinated and managed various large-scale events, promotions and private-hire functions.
- Actively participated in creating and handling social media posts, including directly creating promotional digital marketing through using software such as Canva on social media platforms, e.g., Instagram.
- Managed daily opening and closing procedures.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to support and drive higher team performance.
- Coordinated with other Supervisors, Area and General managers to maintain consistency across shifts.
- Implemented company policies and effectively maintained high standards of service.
- Ensured smooth operations with regular maintenance checks.
- Accurately handled monthly stock take.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Handled deliveries promptly and inputted invoices weekly.
- Ensured end of day till cash-up, comprising till reconciliation, cash handling and shift reporting.
Front of House/Waitress/Bartender
Portobello Pubs and Bars
London, Greater London
03.2023 - Current
- Created a friendly, welcoming atmosphere to encourage positive guest experiences.
- Changed beer kegs safely and efficiently, consistently following Safety and Hygiene regulations.
- Produced high-volume variety of coffee orders quickly and accurately.
- Created speciality drinks, cocktails, and mocktails according to exact customer requests and preferences.
- Attentively engaged with guests to create positive rapport and encourage repeat visits.
- Thoroughly cleaned bar, restaurant, and garden spaces, to maintain all areas are up to correct hygiene standards.
- Sustained knowledge of drinks promotions, pricing and seasonal menu changes, offering customers up-to-date, reliable advice.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar opening and closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Followed appropriate safe serving policies and monitored guest behaviour, refusing service to inebriated customers.
- Maintained bar stocks, replenishing stock when necessary.
Christmas Seasonal Assistant
Marks & Spencer
Loughton, Essex
11.2025 - 01.2026
- Assisted in stock replenishment and rotation to maintain store appearance.
- Guided customers with product queries based on their preferences, locating the product and providing checkout assistance.
- Provided coverage during peak times to help manage customer flow effectively.
- Ensured correct visual merchandising standards with regular seasonal display updates.
- I handled Scot self-checkout and cash till operations efficiently, minimising queue lengths at checkouts during the Christmas period.
- Replenished product, food and beverage stock and processed food and product deliveries promptly.
- Processed Click and Collect online orders accurately.
Seasonal Customer Service Assistant
Tesco Extra
London
11.2024 - 01.2025
- Maintained a clean, organised workspace in the Customer Service checkout area.
- Increased sales through suggestive selling techniques.
- Dealt promptly with customer complaints, resolving issues professionally and amicably.
- Handled returns and exchanges efficiently.
- Managed high-pressure situations with ease.
- Handled cash and card payments with accuracy.
- Provided warm, positive customer care as a 'Greeter', offering customers complimentary chocolate from arrival to departure, encouraging return visits and sales through the Christmas period.
- Requested and checked customer IDs at checkout for age-restricted products under Challenge 25 policy.
- I would stock shelves regularly to achieve continuous access to products for customers.
Administrative Office Assistant
City Developments
London, Greater London
03.2022 - 03.2024
- Carried out various administrative duties whilst working on a part-time basis within the family business.
- Handled day-to-day office activities.
- Received, sorted and distributed incoming mail.
- Dealt with routine telephone and email enquiries.
- Provided printing, photocopying and scanning support.
- Helped to maintain accurate filing system within the office.
- Alleviated workloads and delegated tasks accordingly.
- Sorted and organised different types of information by document type, personnel or location.
Bartender
O'Neill's
London, Greater London
06.2023 - 12.2023
- Greeting and serving customers at the bar.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages.
- Collected cash payments, processed and provided correct change and receipts using Point Of Sale (POS) systems.
- Attended to customers, efficiently serving food and beverages at the bar and waiting on tables.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Prepared for closing by cleaning the bar area, replenishing stock and ensuring cleanliness for the next working shift.
Education
GCSEs - Various Subjects
Wanstead High School
Wanstead, Redbridge 09/2015 - 06/2020
Interior design
Interior Design Institute
01/2025 -
Level 2 Art & Design Diploma - Art & Design
Epping New City College
Loughton, Essex 09/2021 - 07/2022
Skills
Beverage, cocktail and food service
Problem solving
Outstanding customer service
Strong communication
Organised and reliable
Conscientious and Hard Working
Adaptable and Flexible
Leadership
Creative thinking
Time efficiency
Resilience under pressure
Employee training
Positive attitude
Hobbies
- Art & Design
- Photography
- Film
- Interior Design
- Administration
- Music
- Travel
- Animal Welfare
Timeline
Christmas Seasonal Assistant
Marks & Spencer
11.2025 - 01.2026
Seasonal Customer Service Assistant
Tesco Extra
11.2024 - 01.2025
Supervisor
Portobello Pubs and Bars
10.2024 - Current
Bartender
O'Neill's
06.2023 - 12.2023
Front of House/Waitress/Bartender
Portobello Pubs and Bars
03.2023 - Current
Administrative Office Assistant
City Developments
03.2022 - 03.2024
GCSEs - Various Subjects
Wanstead High School
09/2015 - 06/2020
Interior design
Interior Design Institute
01/2025 -
Level 2 Art & Design Diploma - Art & Design
Epping New City College
09/2021 - 07/2022