Charlotte Roan
Leighton Buzzard, Bedfordshire,Central Bedfordshire
Summary
Dedicated professional with extensive expertise in customer service, team building, and quality control. Proven ability to train staff effectively, ensuring adherence to food safety awareness, hygiene procedures, and allergen awareness. Strong knowledge of food and beverage operations, including COSHH regulations. Committed to maintaining high standards of food safety and quality. Seeking opportunities to leverage skills in a dynamic environment focused on excellence in service and operational efficiency.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Catering Supervisor
Compass Group
Dunstable
04.2022 - 11.2024
- Improved customer satisfaction by providing excellent food and service.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Streamlined workflow with efficient planning, resulting in smooth operations.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Trained new staff members in company procedures to maintain service standards.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
- Developed relationships with clients through professional behaviour.
Catering Assistant
Compass Group
Dunstable
10.2020 - 04.2022
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Balanced till at end of day, maintaining accurate records.
- Provided top-notch service to customers, improved overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
General Assistant
National Trust
07.2019 - 07.2019
- Placement was part of an organised work experience through Priory Academy School in Dunstable
- During my time I assisted with the general maintenance at Dunstable Downs
- I was able to work effectively as part of the larger team
Education
A-Level or equivalent - Criminology, Sociology, Psyschology
Tring School
09.2020 - 06.2022
GCSE or equivalent - Combined Science, Latin, History, RE, PE, Statistics, English, Maths
Priory Academy
09.2013 - 06.2020
Skills
- Customer Service
- Team building
- Quality Control
- Staff training
- Food safety awareness
- Food and beverage knowledge
- COSHH
- Food hygiene procedures
- Allergen awareness
Custom
A-Level or equivalent
Timeline
Catering Supervisor
Compass Group
04.2022 - 11.2024
Catering Assistant
Compass Group
10.2020 - 04.2022
A-Level or equivalent - Criminology, Sociology, Psyschology
Tring School
09.2020 - 06.2022
General Assistant
National Trust
07.2019 - 07.2019
GCSE or equivalent - Combined Science, Latin, History, RE, PE, Statistics, English, Maths
Priory Academy
09.2013 - 06.2020
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