Charlotte Young
Edinburgh
Summary
A dedicated and reliable professional with a diverse background in customer service, leadership, and operations. Experienced in supervising teams, managing stock, and ensuring exceptional service in fast-paced environments. Proven ability to oversee daily operations, provide staff training, and resolve complex customer issues. Demonstrated expertise in delivering personalized services as a home delivery driver and in volunteer roles, where a passion for supporting individuals with disabilities was a key focus.
Overview
5
5
years of professional experience
Work history
Volunteer youth worker
Project 21
Livingston, West Lothian
01.2023 - 09.2024
- Provided support to children with physical and neurological disabilities, helping them participate in various sports and physical activities.
- Assisted with organizing and leading activities, ensuring each child’s needs were met and encouraging participation.
- Established a safe, inclusive environment, promoting diversity and respect.
Home delivery driver
sainsburys
Longstone, Edinburgh
06.2022 - 09.2024
- Delivered goods to customers, offering a personalized service based on individual needs and preferences.
- Represented the company with enthusiasm and professionalism, ensuring a positive brand image with each delivery.
- Completed daily vehicle checks to ensure safety, cleanliness, and operational readiness.
- Maintained excellent communication with customers to ensure smooth and accurate delivery experiences.
Retail Assistant
Sainsbury's
Longstone, Edinburgh
02.2021 - 06.2022
- Trained new staff and provided ongoing support to upskill colleagues in customer service and operational tasks.
- Delegated tasks to team members, ensuring timely completion and a well-organized work environment.
- Addressed and resolved complex customer issues, delivering effective solutions to ensure customer satisfaction.
Retail supervisor
Subway
Edinburgh
03.2020 - 04.2021
- Oversaw stock management, including ordering, counting, and receiving deliveries to ensure smooth operations.
- Managed staff schedules, including holiday requests, to ensure adequate coverage and optimal team performance.
- Opened and closed the store, ensuring all cash handling and register balances were accurate.
- Maintained high standards of food hygiene and safety, adhering to all regulatory requirements.
Skills
- Programme development
- Group facilitation
- Crisis intervention knowledge
- Digital literacy
- Navigation proficiency
- Customer service orientation
- Efficient communication
- Safety compliance
Timeline
Volunteer youth worker
Project 21
01.2023 - 09.2024
Home delivery driver
sainsburys
06.2022 - 09.2024
Retail Assistant
Sainsbury's
02.2021 - 06.2022
Retail supervisor
Subway
03.2020 - 04.2021
Similar Profiles
PRADEEP ROKAPRADEEP ROKA
Electrical Engineer at Nepal Electrical Authority 21 Upper Tamakoshi Hydroelectric ProjectElectrical Engineer at Nepal Electrical Authority 21 Upper Tamakoshi Hydroelectric Project
Elizabeth CrowleyElizabeth Crowley
Co-founder at 21 In '21Co-founder at 21 In '21
Ankiambom Nkesa NkesaAnkiambom Nkesa Nkesa
Project Manager at Project Management Capstone: Acme Health Innovations Marketing Application Development Project. Courtesy Coursera IBM IT Project Manager Professional Certificate CourseProject Manager at Project Management Capstone: Acme Health Innovations Marketing Application Development Project. Courtesy Coursera IBM IT Project Manager Professional Certificate Course
Hon Kit KwokHon Kit Kwok
Cleaning operative at The City of Edinburgh CouncilCleaning operative at The City of Edinburgh Council
Edmund CoxonEdmund Coxon
Police officer at Police Service of ScotlandPolice officer at Police Service of Scotland