- Reading, days out with my daughter, site seeing and theme parks
CHARLOTTE YATEMAN
Tilehurst Reading,Berkshire
Summary
Results-driven Administrator with expertise in social media content creation and customer relationship management. Streamlines administrative processes, enhances team productivity, and supports lead generation through effective communication. Skilled in document preparation, client communication, and maintaining confidentiality while ensuring compliance. Strong organisational and problem-solving abilities contribute to operational efficiency and positive customer experiences.
Overview
19
19
years of professional experience
Work History
Social Media and Administrator
Kingdom Garden Rooms
Reading
01.2024 - Current
- Posted engaging media content on social media platforms, increasing audience interaction.
- Liaised with potential customers to identify and develop new leads.
- Attended industry events and networking functions to build and strengthen professional connections.
Christmas Temporary Retail Assistant
The Entertainer
Reading
11.2024 - 01.2025
- Handled customer transactions efficiently
- Coordinated customer order pickups to ensure timely service
- Carried out routine maintenance for optimal store operations
Legal Assistant
C Yateman
01.2017 - 01.2025
- Prepared and sent draft contract papers to clients for review and approval, ensuring compliance with legal standards.
- Communicated with clients, agents, and solicitors via phone, email, and in person to address inquiries and facilitate transactions.
- I also used LEAP to send client care letters and packs, drafting contracts, completion letters, communicating with solicitors and clients, redemption figures from the bank.
- This included the use of the of LEAP management system and audio typing via Olympus.
- Performed detailed searches through the Land Registry to verify property ownership and relevant details.
- Created and maintained structured files for client documentation to streamline workflow and enhance efficiency.
- Facilitated quotation process by gathering client information and providing tailored pricing options to meet client needs.
- I worked for firms in Reading such as Harrisons and Hewetts Law firms.
Legal Assistant
Riverside Legal Services
Windsor, Berkshire
09.2016 - 06.2017
- Contacted clients and liaised with them regarding employment tribunal claims, ensuring clear communication and understanding of processes.
- Prepared bundles and documents for tribunal courts, contributing to well-organised case presentations.
- Managed high-volume typing of letters to court and chronological reports for clients, ensuring accuracy and adherence to deadlines.
- Managed remote work schedule to accommodate academic commitments.
Secretary
Figfinancial
Brentwood, Essex
05.2014 - 12.2014
- Operated as self-employed secretary for finance company, managing phone communications, scheduling appointments, and liaising with clients.
- Delivered administrative support that streamlined workflow processes.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Dealt with confidential and sensitive data and appropriately maintained records.
- Scanned and photocopied documents for office team members.
Legal Receptionist
Heath Buckeridge Solicitors
Maidenhead, Berkshire
09.2013 - 12.2013
- Managed front-of-house responsibilities, answered telephone calls, and took client messages to support client communication.
- Attended meetings to take notes and assist with documentation., preparing bundles as well as photocopying and being on hand to the solicitors / partners.
- I covered a maternity cover as a legal receptionist.
Work Experience
Ratcliffe, Duce and Gammar
Reading, Berkshire
05.2012 - 07.2012
- (Now known as Clifton Ingram – County House, 17 Friar Street, Reading, Berkshire, RG1 1DB)
- Managed complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Collaborated with team members to meet and exceed targets.
- Maintained clean, safe working environments, reducing potential accident risks.
Mini Pupilage
Dobsons Solicitors
04.2012 - 05.2012
- Attended Reading County Court, engaging with barristers on case preparation and proceedings.
- Managed complaints with calm, clear communication and problem-solving.
- Managed client files in the office, learning to prepare accurate cost estimates.
- Engaged with colleagues to ensure achievement of team objectives.
- Maintained clean, safe working environments to eliminate accident risks.
Sales Assistant
Mothercare Ltd
Reading
02.2009 - 03.2012
- Handled customer service across all departments, operating tills and managing stock room activities.
- Completed training on Britax and Maxi Cosi car seat installation to enhance product knowledge and customer assistance.
- Executed diverse tasks to support store operations.
Outdoor Clerk
Martin Murray & Associates
Slough
07.2007 - 09.2008
- Coordinated interactions in custody cells with barristers and clients to gather instructions effectively.
- I have attended many Crown Courts along with Barristers and Solicitors, taking notes and sitting in with clients.
- Developed practical skills through hands-on experience in legal environments.
- Gained experience with client bundles, costing, billing, legal research, and note-taking.
- I started working at Martin Murray & Associates whilst studying my ILEX course at Reading College, when the term ended, I continued to gain experience with the Law industry whilst sitting my Access to Higher Education course.
- I left the firm when I started University of Winchester.
Education
Certificate of Higher Education - Law
Reading College
Reading01-2009
Diploma of Higher Education - Law and Business
Reading College
Reading01-2006
Postgraduate course - Criminology and Psychology
University of Portsmouth
Portsmouth06-2018
LLB Single Honours Degree - Law
University of Winchester
Winchester05-2013
Level 2 Certificate for Legal Secretaries - Law
Reading College
Reading, RG1, UK05-2006
Skills
- Content Creation
- Client management
- Good computer skills
- Microsoft applications
- Document creation
- Administrative procedures
- Detail orientation
- Time optimisation
- Excellent communication skills
- Verbal communication
- Proactive Attitude
- Approachable
- Team Player
- Proactive Attitude
- Adaptability
- Motivation
- Document creation
Interests
Timeline
Christmas Temporary Retail Assistant
The Entertainer
11.2024 - 01.2025
Social Media and Administrator
Kingdom Garden Rooms
01.2024 - Current
Legal Assistant
C Yateman
01.2017 - 01.2025
Legal Assistant
Riverside Legal Services
09.2016 - 06.2017
Secretary
Figfinancial
05.2014 - 12.2014
Legal Receptionist
Heath Buckeridge Solicitors
09.2013 - 12.2013
Work Experience
Ratcliffe, Duce and Gammar
05.2012 - 07.2012
Mini Pupilage
Dobsons Solicitors
04.2012 - 05.2012
Sales Assistant
Mothercare Ltd
02.2009 - 03.2012
Outdoor Clerk
Martin Murray & Associates
07.2007 - 09.2008
Certificate of Higher Education - Law
Reading College
Diploma of Higher Education - Law and Business
Reading College
Postgraduate course - Criminology and Psychology
University of Portsmouth
LLB Single Honours Degree - Law
University of Winchester
Level 2 Certificate for Legal Secretaries - Law
Reading College