Charlotte Worledge

• Attend patients in a pre-hospital setting, use clinical observations/exams and medical history to make informed clinical decisions in the patients best interest.
• Building trusting relationships with patient and family/friends, instilling confidence and being a reassuring and supportive figure.
• Using a holistic patient-centred approach to evaluate all the information available and make autonomous clinical decisions about patient care.
• Executed well-informed critical decision making in high-pressure situations.
• Assessed situation severity of emergent medical incidents and delivered appropriate care.
• Use practical skills and administer medication to stabilise patients in high pressure situations and improve clinical outcomes.
• Treat patients at home or via more appropriate referrals to minimise strain on hospital resources.
• Ensure those patients that remain in the community do so with appropriate safety netting and clinical follow up.
• Modify or cease treatment with strong accountability when clinically necessary, within my own scope of practice.
• Thoroughly document and record clinical decision making and all patient care episodes.
• Communicate within multidisciplinary teams to coordinate the best possible patient care and allow for continued coordination of care.
• Use shared clinical decision making in complex situations to ensure the best outcomes for patients.
• Keeping up to date with own knowledge and HCPC standards via continued professional development.
• Treat patient with dignity and respect, and protecting there confidentiality.
• Operate emergency vehicles to safely transport patients.
• Respond to time-critical events using emergency response driving.
• Brief other healthcare workers on complex or critical patient conditions and injuries in clear and concise handovers.
• Develop and maintain rapport with coworkers, primary care physicians, specialists and local hospital staff to facilitate comprehensive patient care.
• Prevent infection with rigorous hygiene and wound care procedures.

• Managed own large workload effectively.
• Supported the role out of vaccines to over nine-thousand staff members, ensuring each was given information about, and the opportunity to receive vaccinations.
• Managed a team of staff, alongside others. Including there work schedules, training needs and promoting there own well-being.
• Chaired and participated in team touch point meetings, mediating conversations about concerns, issues and improvements and escalate/action these as appropriate.
• Kept up to date detailed records throughout the project. Including improvement points and lesson learned.
• Assisted with budget management and purchases.
• Acted as point of contact for high-level queries, making autonomous decisions when required.
• Regularly recorded store checks, wastage reports and monitor/coordinate distribution of vaccines.
• Wrote and facilitated distribution for project specific communications.
• Worked along side sub-contractors to facilitate a common goal and a more streamlined approach.
• Handled, managed and authenticated large amounts of sensitive data.
• Organised and staffed clinics across the entire trust.
• Ran clinics, including coordinating travel arrangements, administering vaccinations and managing side effects/adverse reactions.
• Managed safe movement of vaccinations around the trust, whilst maintaining the 'cold-chain'.
• Conducted own research to make decision, and communicated this with senior management within the trust.
• Designed a process by which I coordinated the purchase and distribution of incentives for vaccinations.
• Wrote business cases for funding and policy changes to facilitate role out of vaccinations.
• Took responsibility for the monitoring and management of temperature excursions, including producing details reports when issues arouse and escalating appropriately.

I worked for Sports Direct before moving into the medical career. This was from the age of 18, where I became acting store manager during my own managers maternity leave. During my time at university, I rejoined sports direct on a part time basis until I started in my new role as a paramedic in January 2021. This took some time to organise, due to the COVID19 pandemic. During this time, I:

• Delivered outstanding in-store experience through positive and attentive customer service.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Updated product labelling and pricing to reflect discounts and offers.
• Processed product returns, ensuring items were clean and resalable.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
• Received stock deliveries, accurately completing paperwork and updating system records.
• Re-merchandised products to make them for ascetically pleasing and help boost sales and hit key performance indicators (KPIs).

During my previous employment with Sports Direct, I was responsible for a four floor town centre shop and a large, very varied team. These responsibilities included:

• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Developed strong teams via recruitment, orienting and training loyal, hard-working employees.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining in budget.
• Planned and managed resources and budget to support and deliver objectives.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Conducted audits and risk assessments to achieve regulatory compliance, as well as health and safety and fire safety requirements.
• Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
• Helped to reduce staff turnover rates using proactive management styles, having regular meetings with staff, being compassionate and available, providing opportunities for team building, supporting staff with flexible working and making each team member felt valued and rewarded for hard work.
• Resolved conflicts by acting as mediator and enforcer as appropriate.

• Collected patients from the ward, reassuring them before surgery and ensuring all consent forms and paperwork was provided.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Maximised productivity inside the operating theatre by preparing specialist equipment, devices and medication needed during surgery and in the anaesthetic phase.
• Evaluated theatre equipment to determine cleanliness and readiness for use.
• Prepared operating room for specific surgery requirements.
• Replenished operating rooms with linens, equipment and supplies to maintain consistent stock and avoid disruption during operations.
• Prepared endoscopes, microscopes and lasers for surgeons to utilise during surgery.
• Assisting the scrub nurse to set up for an operation, counting surgical equipment in and out, as well as needles and swabs throughout.
• Circulating throughout the operation to supply any extra equipment or consumables the surgeon/scrub nurse needed. This involved staying up to date with instrument sets and what they contain. Also, providing implants for surgery.