Charlotte Willis

• Managed high-volume customer enquiries across various channels including Netsuite and Velaro to deliver helpful, timely and professional service for ecommerce business.
• Tracked orders and diplomatically handled complaints to resolve issues.
• Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.

Reason for leaving - Temp contract

• Managed high-volume calls and vaccination appointments for high-risk citizens.

Reason for leaving - Temp contract

• Managed over 60 daily calls and assisted customers regarding their TV licensing queries and payments.

Reason for leaving - Seeking new opportunities

• Assisted in the marketing and relaunching of a new book and promoted the film production opportunity to industry experts.
• Participated in weekly meetings and contributed ideas for upcoming marketing initiatives to help develop next strategy and future content ideas.
• Assisted in the development of online marketing strategies and rebranding campaigns.
• Provided feedback on improvements to websites, social media, email marketing campaigns, and blog writing from a user/consumer standpoint.
• Assisting in creating social media posts.
• Evaluated new technologies and add-on applications.
• Assessed competitor marketing and digital content.

• Assisted in the creation of social media content and increased profile views through target audience engagement.
• Consistently engaged with the Brand's Instagram community via direct messages.
• Increased Instagram engagement through hashtags and follower comments.
• Advised on best practices.
• Researched social marketing trends and adjusted strategies.
• Maintained up to date knowledge of latest social media trends, platform features and research tools.

Reason for leaving - Temp contract

• Managed over 70 calls per day.
• Worked within the billing sector and handled calls regarding meter reads, maintenance, payments and issues regarding upcoming bills.

Reason for leaving - Temp Contract

• Quality checked and processed 60 passport applications per day.
• Chased missing documentation and highlighted insufficient or suspicious evidence.
• Facial matching & investigative research.
• Minimised risk of suspects or threats.

Reason for leaving - Temp contract

• General reception duties and main point of contact for VIP guests, customers, mail and incoming calls.
• Created purchase orders and ordered office stock/materials.
• Organised UPS shipping for domestic and International orders.
• Booked and managed couriers for clients and models.

Reason for leaving - Temp contract

• Handled incoming calls, managed vaccine bookings and followed safeguarding procedures when identifying at risk individuals.

Reason for leaving - Redundancy due to Covid-19

• Booked theatre tickets and worked behind the bar.

Reason for leaving - Theatre closed

• Managed a team of 7 and worked within the box office, theatre and bar areas. Oversaw the box office, theatre and bar staff.
• Assisted with visual merchandising, ushering and organising special requirements for VIP and disabled patrons.

• WHSmith / Waterstones / The Early Learning Centre / Sunglasses Kiosks / The Natural History Museum / Paperchase