Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Charlotte Welham

United Kingdom

Summary

Dedicated professional with expertise in superb customer service, Challenge 25 compliance, and digital cash register operation. Proficient in POS systems and customer greeting, ensuring a seamless and welcoming experience for all patrons. Committed to maintaining high standards of service and operational efficiency.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Customer Service

Asda George
Forest Town Mansfield , Nottinghamshire
06.2024 - 12.2024
  • Delivered excellent customer service for enhanced guest loyalty.
  • Enhanced customer service by handling guest complaints professionally.
  • Strengthened client loyalty with exceptional customer service.
  • Prioritised customer service to enhance client relationships.
  • Created visually appealing displays drawing attention to key products.
  • Trained new staff, ensuring consistent quality service across the team.
  • Managed inventory to ensure optimal stock levels at all times.
  • Maintained clean and tidy shop floor, creating inviting atmosphere for customers.
  • Handled customer complaints professionally, preserving company reputation.
  • Assisted customers in selection of clothing, resulting in repeat business.
  • Welcomed every customer warmly building a positive shopping environment.

Retail store assistant

The Pit Stop Premier
Clipstone, Nottinghamshire
02.2023 - 07.2024
  • Managed returns and exchanges to ensure customer satisfaction.
  • Assisted with inventory management, bolstering product availability.
  • Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
  • Helped maintain shop floor presentation standards by restocking shelves when needed.
  • Offered product recommendations based on customer preferences, enhancing sales opportunities.
  • Administered cash drawer, demonstrating strong financial responsibility.
  • Adhered strictly to company policies regarding refunds or exchanges.
  • Accurately counted change back to customers after transactions.
  • Maintained clean and orderly till area, ensuring smooth operations.
  • Established rapport with customers through friendly interaction, fostering loyalty.
  • Mastered use of company's POS system for efficient checkouts.
  • Resolved customer complaints with effective communication skills.
  • Enhanced customer service by efficiently processing transactions and addressing queries.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Kept checkouts areas and general store clean and orderly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints and answered queries about store products.
  • Checked notes carefully to spot counterfeit currency.
  • Completed opening and closing procedures each day.

Housekeeping attendant

Center Parcs
Sherwood Forest , Nottinghamshire
07.2022 - 02.2023
  • Delivered superior service by responding promptly to guest requests.
  • Improved room appeal through strategic arrangement of furnishings and decorative.
  • Upheld high cleanliness standards through regular dusting and polishing of furniture.
  • Executed proper waste management, contributing to a healthier living space.
  • Enhanced guest comfort through meticulous bed making and linen changing.
  • Promoted a clean environment with daily vacuuming of all rooms.
  • Removed stains from various surfaces, enhancing overall aesthetics.
  • Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
  • Contributed to team effort by helping colleagues during peak hours.
  • Reported any maintenance issues immediately, preventing further damage or discomfort.
  • Restocked essential supplies timely to avoid guest inconvenience.
  • Complied with hotel policies diligently, promoting professionalism at work place.
  • Reported maintenance issues for prompt resolution.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Assisted in laundry operations for smooth functioning of housekeeping services.
  • Maintained pristine room conditions by thorough cleaning and sanitation.

Education

GCSEs -

Darwen Aldridge Community Academy
Lancashire
09.2017 - 06.2020

Skills

  • Superb customer service
  • Challenge 25 compliance
  • Digital cash register operation
  • POS Systems
  • Customer greeting

Affiliations

  • music
  • nature
  • animals
  • art

Timeline

Customer Service

Asda George
06.2024 - 12.2024

Retail store assistant

The Pit Stop Premier
02.2023 - 07.2024

Housekeeping attendant

Center Parcs
07.2022 - 02.2023

GCSEs -

Darwen Aldridge Community Academy
09.2017 - 06.2020

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Charlotte Welham