Summary
Overview
Work history
Education
Skills
Certification
Interests
Timeline
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Charlotte Webb

Wolverhampton,West Midlands

Summary

Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines. Familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Administration Assistant/Receptionist

Arcadia Care
Wolverhampton, West Midlands
08.2023 - Current
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Assisted managers in compiling and organising materials for meetings.
  • Provided printing, photocopying scanning support to colleagues.
  • Kept and maintained accurate filing system for preservation of office information.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Handling petty cash and keeping up to date records of cash flow
  • Handling room bookings for patient relatives and staff.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Received and screened high-volume internal and external communications, calls and email.
  • Sorted and distributed business correspondence to correct staff member.
  • Drafted professional meeting agendas, took minutes and followed up on action items.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.

Senior Administrator / Marketing Assistant

Automation Experts
Shifnal, Shropshire
11.2019 - 08.2023
  • Initially started as an administrator inputting candidate and client information on to a recruitment software called MatchMaker Recruitment, reformatting candidate CV's ensuring all CV's are accurate and uniform, this is to avoid discrimination and poaching
  • Answering incoming calls from candidates and clients alike, assisting where possible and directing to the correct person as well as making outgoing calls to candidates and clients alike for additional information required
  • In 2023 was promoted to senior recruitment administrator, responsible for overseeing 2 administrators, mentoring new starters and existing staff alike, managing the office as well as previous administration duties
  • Developed strong pipeline of high quality content for use across social media platforms.
  • Analysed social media metrics to identify areas for improvement and strategic adjustments.
  • Crafted compelling and shareable content to drive audience interaction and brand advocacy.
  • Employed expertise using Canva to generate visually enticing graphics and banners in line with brand's tone of voice.
  • Protected brand image, moderating conversations, questions and comments to prevent undesirable content.
  • Aligned multimedia content and digital assets including videos, testimonials, graphics and blogs to match brand style and tone of voice.
  • Ensured quality of service by maintaining up to date knowledge of latest social media trends, platform features and research tools.
  • Produced photo and video content with excellent editing skills.
  • Maintained brand values, verifying consistent copy and visual tone in line with brand guidelines.

Claims Administrator

Claim4you
Wolverhampton, West Midlands
09.2018 - 11.2019
  • Handling sensitive information in line with current data protection regulations
  • Inputting client information on to claims software (Abbey Software) ensuring all documents with sensitive information were scanned, uploaded to the correct profile and shredded in a timely manner

Apprentice/Administrator/Care Assistant

CRG HOMECARE
09.2017 - 09.2018
  • Answering phone calls from clients and staff, dealing with client and staff quires and complaints, filing, data input, monthly audits, running payroll, archiving, recruitment: screening CV's, interviewing candidates, sending references, making sure all client and staff files are CQC compliant, sending DBS's and checking DBS's
  • Upon completing apprenticeship, progressed to full time administrator & field care assistant
  • This involved the above administration duties as well as attending vulnerable clients properties, administering medicines, assisting with personal care including meals and bathroom related activities.

Education

VRQ Level 3 - Hair Dressing

Dudley College of Technology
2017

NVQ Level 2 - Hairdressing

DUDLEY COLLEGE
2016

GCSEs - Mathematics, English, Physics, Chemistry, Art, Media Studies, History

SMESTOW SCHOOL
2015

Skills

  • Administrative Experience
  • Front Desk
  • Clerical Experience
  • Organizational Skills
  • Schedule Management
  • Microsoft Office
  • Data Entry
  • Emergency First Aid at Work
  • Excellent Computer skills
  • Canva
  • Facebook Ads
  • Digital marketing
  • Social media campaign analysis
  • Social media strategy
  • Creative strategy support
  • Product promotion
  • Content marketing

Certification

INTERVIEWING (2 years) RECRUITMENT (5 years) CUSTOMER SERVICE (6 years) EXCELLENT CUSTOMER SERVICE SKILLS (6 years) RECEPTIONIST (5 years) Time management (6 years), November 2022 to November 2025

Interests

Hobbies and interests , In spare time enjoys relaxing with family and family dog. Enjoys caring and handling pet crested gecko and is always researching ways to improve care for pets. Enjoys fixing and modifying cars. Is interested in gaining more exposure to different sides of administration/customer service.

Timeline

Administration Assistant/Receptionist

Arcadia Care
08.2023 - Current

Senior Administrator / Marketing Assistant

Automation Experts
11.2019 - 08.2023

Claims Administrator

Claim4you
09.2018 - 11.2019

Apprentice/Administrator/Care Assistant

CRG HOMECARE
09.2017 - 09.2018

VRQ Level 3 - Hair Dressing

Dudley College of Technology

NVQ Level 2 - Hairdressing

DUDLEY COLLEGE

GCSEs - Mathematics, English, Physics, Chemistry, Art, Media Studies, History

SMESTOW SCHOOL

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