Work preference
Summary
Overview
Work history
Education
Skills
References
Work availability
Additional Information
Timeline
Generic
Charlotte Warner
Open to work

Charlotte Warner

Bildeston, Suffolk,SUFFOLK

Work preference

Work Type

Part time

Important to me

Flexible work hoursWork-life balancePersonal development programs

Summary

Dedicated, Reliable individual with a strong foundation in customer service and order processing, adept at building and maintaining customer relationships. Demonstrates excellent telephone skills and sales order processing capabilities, complemented by proven leadership skills. Committed to leveraging these competencies to enhance customer satisfaction and drive business success.

Overview

24
24
years of professional experience
8
8
years of post-secondary education

Work history

Laundry assistant

Runwood Homes
Hadleigh, Suffolk
12.2021 - Current
  • Provided quality service to customers by carefully inspecting all items before returning them.
  • Followed established protocols for dealing with stained or soiled clothing, achieving satisfactory outcomes consistently.
  • Assisted in the smooth running of operations by maintaining stock levels of laundry supplies.
  • Upheld hygiene standards with regular cleaning of machines and work area.
  • Improved customer satisfaction by providing timely and efficient laundry service.
  • Facilitated smooth workflow to meet tight deadlines without compromising on quality or customer service standards.
  • Delivered excellent customer service, resolving complaints promptly and professionally.

Kitchen manager

Runwood Homes
Hadleigh, Suffolk
06.2016 - 12.2021
  • Delegated tasks wisely amongst staff members; created balance and harmony in the workplace.
  • Trained new hires on kitchen procedures, ensuring seamless integration into the team.
  • Implemented waste reduction measures resulting in cost savings and environmental benefits.
  • Adhered to budget constraints when ordering supplies, effectively managing expenses.
  • Introduced energy-saving practices in the kitchen, contributing towards sustainability goals.
  • Organised staff rotas to ensure adequate coverage during all operating hours.
  • Conducted regular inventory checks for more accurate stock control.
  • Ensured food safety standards were met, preventing possible foodborne illnesses.
  • Managed daily kitchen operations efficiently whilst maintaining high quality standards.

Sous chef / KItchen Assistant

Runwood Homes
Hadleigh, Suffolk
06.2011 - 05.2016
  • Implemented new cooking techniques, elevating the overall food quality and presentation.
  • Adapted menu items according to guest dietary requirements or preferences, promoting inclusivity in dining options.
  • Streamlined kitchen processes by implementing effective time management strategies.
  • Managed inventory efficiently, minimising waste and optimising resource use.

Kitchen assistant

Bethesda Eventide Care Home
Ipswich, Suffolk
06.2010 - 06.2011
  • Stored ingredients properly, extending their freshness dates significantly.
  • Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
  • Washed dishes quickly after meals service to free up space in the kitchen area.
  • Prepared ingredients for increased speed of cooking process.
  • Unloaded deliveries promptly for immediate storage and use of fresh produce.

Carer/Cleaner

Jacqui Stoneman
Hadleigh, Suffolk
09.2009 - 11.2010
  • Ensured proper nutrition by preparing healthy meals for patients.
  • Facilitated communication between patients and their families for better understanding of care plan progressions.
  • Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
  • Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Administered medication, ensuring correct dosage and timing.

cleaning oprative

Monthind Cleaning Services
Ipswich, Suffolk
02.2009 - 07.2010
  • Provided a clean workspace with meticulous dusting and polishing of furniture.
  • Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
  • Adhered to health guidelines during waste disposal to protect public health.
  • Replenished restroom supplies promptly for user convenience and satisfaction.
  • Improved workplace hygiene by sanitising kitchen and bathroom areas daily.

Head chef

The White Hart
Hadleigh, Suffolk
07.2006 - 07.2008
  • Improved kitchen efficiency by streamlining cooking processes.
  • Demonstrated culinary expertise in various cuisines whilst maintaining authenticity.
  • Oversaw quality control measures, maintained consistency across all dishes served.
  • Delivered consistently tasty meals by adhering to recipe instructions.
  • Upheld health and safety regulations at all times in the kitchen.
  • Instituted a rotation system to minimise food waste.
  • Managed all aspects of the kitchen, ensuring smooth operation.
  • Ensured high-quality dishes with meticulous attention to detail.
  • Monitored inventory levels, ensured timely replenishment of stock.
  • Adhered to strict dietary guidelines from customers, ensuring satisfaction.

Customer Service

Infoport
Hadleigh, Suffolk
04.2005 - 05.2005
  • Resolved issues promptly, improved overall customer service quality.
  • Delivered excellent customer service with a friendly attitude.
  • Provided excellent customer service, enhancing company's reputation.
  • Implemented customer service policies, enhancing client experience.


(Worked on a temp basis)

Sales order administrator

Schwarzkopf and Clynol Headquarters
Aylesbury, Buckinghamshire
07.2002 - 08.2004
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Worked diligently on database management; ensured accurate and timely data entry.
  • Opened new Accounts for companies
  • Liased with sales reps and telesales
  • Raising credit invoices
  • Dealing with returned cheques


Education

NVQ Level 3 - Diploma In Hospitality Supervision and Leadership

Lifetime Training
Hadleigh, Suffolk
04.2017 - 04.2018

GCSEs - Functional Skills Qualification In English at Level 2

City & Guilds
Hadleigh, Suffolk
04.2017 - 04.2018

GCSEs - Functional Skills Qualification In Mathematics at Level 2

City & Guilds
Hadleigh, Suffolk
04.2017 - 04.2018

NVQ Level 2 - Professional Cookery

City & Guilds
Hadleigh, Suffolk
04.2007 - 04.2008

GCSEs -

Princes Risborough School
Aylesbury, Buckinghamshire
09.1996 - 07.2000

Skills

  • Excellent customer service abilities
  • Order processing
  • Telephone skills
  • Sales order processing
  • Leadership skills
  • Customer relationship building

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Additional Information

Whilst I have not been in office work for a long time, I am eager to get back in to that sector, I enjoyed computer work, dealing with companies and sales reps, and this is my passion, as you can see from my work history I can do anything I put my mind to, from office work to becoming a qualified chef, every role plays a vital part in a company from domestic staff to managers, I am happy to do any training required, happy to do any apprenticeship to gain any extra skills needed.

Timeline

Laundry assistant

Runwood Homes
12.2021 - Current

NVQ Level 3 - Diploma In Hospitality Supervision and Leadership

Lifetime Training
04.2017 - 04.2018

GCSEs - Functional Skills Qualification In English at Level 2

City & Guilds
04.2017 - 04.2018

GCSEs - Functional Skills Qualification In Mathematics at Level 2

City & Guilds
04.2017 - 04.2018

Kitchen manager

Runwood Homes
06.2016 - 12.2021

Sous chef / KItchen Assistant

Runwood Homes
06.2011 - 05.2016

Kitchen assistant

Bethesda Eventide Care Home
06.2010 - 06.2011

Carer/Cleaner

Jacqui Stoneman
09.2009 - 11.2010

cleaning oprative

Monthind Cleaning Services
02.2009 - 07.2010

NVQ Level 2 - Professional Cookery

City & Guilds
04.2007 - 04.2008

Head chef

The White Hart
07.2006 - 07.2008

Customer Service

Infoport
04.2005 - 05.2005

Sales order administrator

Schwarzkopf and Clynol Headquarters
07.2002 - 08.2004

GCSEs -

Princes Risborough School
09.1996 - 07.2000
Charlotte Warner