Charlotte Ward
Mansfield
Summary
I am a hard working, determined and highly organised individual who always strives to give my absolute best. With a naturally positive and bubbly personality, I enjoy making others feel comfortable and supported, and I take pride in bringing a caring people-focused approach to everything I do.
I thrive on new challenges and always looking for opportunities to develop my existing skills. My strong communication abilities and approachable nature makes me a valuable team player, while my confidence and independance ensure I can work efficiently on my own and consistently meet deadlines.
Although I enjoy and excel in my current role, I am now seeking a full time opportunity closer to home, that will allow me to grow and progress - both professionally and personally.
Overview
19
19
years of professional experience
Work history
Veterinary Receptionist
Minster Veterinary Centre
Southwell
2023.09 - Current
- Handling emergency calls calmly and efficiently, directing them to appropriate staff members.
- Liaising with team members to ensure they are fulfilling any duties on their 'to do' list.
- Filing documents promptly, improving office efficiency and record keeping accuracy.
- Contributing to the efficient running of the practice by helping with general duties.
- Operating office equipment whilst performing administrative tasks such as photocopying documents or reports.
- Demonstrating excellent customer service skills when dealing with inquiries over phone or in person.
- Updating database regularly with current client information, aiding communication efforts.
- Ensuring stock of necessary supplies was maintained & ordered new inventory as required.
- Dealing with drug companies for any queries on products we need to purchase.
- Use of clinic software system to generate invoices and process client payments.
- Updating client accounts and patient charts to maintain accurate and up-to-date files.
Pet Care Provider
Charlotte’s Dog Walking & Pet Care
2020.03 - 2023.09
- Providing care for all types of animals.
- Daily dog walks and home visits for toilet breaks.
- Holiday cover for pets staying in their own home.
- Yard work for equine clients.
- Providing company & helping with chores for the less abled clients.
Shop Assistant & Farm Hand
D D & E Bates & Sons
Mansfield
2007.08 - 2020.03
- My main role was working in our family run green grocers & butchers shop, but also carrying out other general duties on the farm.
- In the shops I would answer the phones for any enquiries or orders, restocking the shelves, dealing with customers & serving, making up various items to put into the counters, preparing orders, delivery driving, handling money, cashing up & inputting figures at the end of the day.
- On the farm I carried out duties such as bedding down the cattle, feeding the animals, loading & unloading livestock, assisting with vet visits, potato harvesting & helping with the general upkeep of the farm.
Education
GCSEs -
Quarrydale School
Sutton in Ashfield, Nottinghamshire 09/2007 - 06/2012
Level 3 Extended Diploma, Equine Management -
Nottingham Trent University
Southwell, Nottinghamshire 09/2013 - 06/2015
Skills
- Fantastic time management ensuring that deadlines can be met
- Enthusiasm to gain new skills & learn new lessons
- Ensuring confidentiality
- Basic knowledge with Microsoft Office
- Confident and excellent phone manner
- Great at problem solving, finding a solution that works best for all
- Remarkable communication skills
Timeline
Veterinary Receptionist
Minster Veterinary Centre
2023.09 - Current
Pet Care Provider
Charlotte’s Dog Walking & Pet Care
2020.03 - 2023.09
Shop Assistant & Farm Hand
D D & E Bates & Sons
2007.08 - 2020.03
GCSEs -
Quarrydale School
09/2007 - 06/2012
Level 3 Extended Diploma, Equine Management -
Nottingham Trent University
09/2013 - 06/2015