Charlotte Wall
Nuneaton
Summary
Experienced business analyst skilled in procurement system implementation and supplier relationship management. Strong decision-maker with a proven track record of optimising processes and enhancing profitability. Proficient in Excel, with a focus on delivering actionable insights to support strategic objectives.
Overview
11
11
years of professional experience
Work history
Business Analyst
Olive Catering Services
Atherstone, Warwickshire
2019.08 - 2026.02
- Implemented and maintained purchase to pay and allergen/nutritional systems. Supporting 20+ suppliers, 150 sites, and managing an inventory of 15,000 stock items. Creating user manuals and videos.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Improved client & supplier relationships by addressing and managing their needs effectively.
- Engaged in contract negotiations that resulted in favorable terms for our organisation.
- Onboarding and account management for POS, telecom & IT accounts.
- Utilising Excel skills for reconciling supplier accounts and banking, resolving issues efficiently.
Senior Yield & Pricing Analyst
Megabus.com
2017.02 - 2019.07
- Managed financial performance of multiple intercity coach routes across UK.
- Set, monitored, and adjusted fares to optimise revenue and passenger numbers.
- Conducted weekly and daily reporting on key KPIs, identifying trends for tactical pricing.
- Developed comprehensive reports in Excel to analyse performance metrics.
- Performed daily competitor pricing analysis to enhance competitiveness and maximise revenue.
- Collaborated with route planners to adjust routes based on evolving customer demand.
- Supported marketing initiatives to boost visibility and attract passengers.
- Led team meetings, providing performance updates to senior management.
Lead Analyst (Yield, Pricing), Commercial Department
TUI Group (Crystal Ski, Thomson, & First Choice)
2015.07 - 2017.01
- Managed end-to-end pricing for Italian Ski, Lakes and Mountains product to maximise passenger numbers and margins.
- Monitored and adjusted holiday prices to optimise contributions and sales.
- Provided ongoing reports on sales figures and profit margins to senior management.
- Implemented tactical offers to stimulate sales during peak periods.
- Addressed ad hoc pricing requests from various departments efficiently.
- Ensured availability of flights and accommodations to meet demand while maximising profitability.
- Achieved KPI targets for Flight and Hotel Occupancy, Total Customer Numbers, and Profit Margins for Winter 15/16 and Summer 16 seasons.
- Developed a training manual for new starters covering destination knowledge, yield management, and system usage.
Destination Executive
Commercial Department
2015.04 - 2015.07
- Responsible for
- Pricing of ancillary products
- Supporting the Destination Manager with strategy and ad hoc tasks
- Assisting the Lead Analyst with holiday pricing
Education
A-Levels - Economics, Business Studies, Information and Communication Technology
King Edward VI College
Nuneaton, WarwickshireAS-Level - Mathematics
King Edward VI College
Nuneaton, WarwickshireGCSEs -
Higham Lane School
Nuneaton, WarwickshireNVQ Level 3 - Customer Services
NVQ Level 2 - Activity Leadership
Skills
- Procurement system implementation experience
- Strong Excel
- Contract negotiation
- Decision making
- Problem-solving
- Communication skills
- Stakeholder management
Affiliations
- Walking
- Horse Riding
- Crocheting
Timeline
Business Analyst
Olive Catering Services
2019.08 - 2026.02
Senior Yield & Pricing Analyst
Megabus.com
2017.02 - 2019.07
Lead Analyst (Yield, Pricing), Commercial Department
TUI Group (Crystal Ski, Thomson, & First Choice)
2015.07 - 2017.01
Destination Executive
Commercial Department
2015.04 - 2015.07
NVQ Level 3 - Customer Services
NVQ Level 2 - Activity Leadership
A-Levels - Economics, Business Studies, Information and Communication Technology
King Edward VI College
AS-Level - Mathematics
King Edward VI College
GCSEs -
Higham Lane School