CHARLOTTE VICTORIA HAYWARD
Essington,United Kingdom
Summary
I have nearly 8 years experience in the retail industry and during that time, have gained valuable skills which I feel are vital within the workplace. I graduated University in 2022 with a BA Honours History degree at level 2:1 and I am looking to expand my career and skills further in the future. I am currently studying a Level 2 Animal Nursing Assistant course at Staffordshire College and I am due to qualify in June 2026.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Shift Leader
McDonald's
Cannock, Staffordshire
2018.09 - 2026.04
I am currently working as a shift leader at McDonald's and have been at the company for nearly 8 years. The job has allowed me to build important skills in:
- Communication
- Customer service
- Cash handling
- Organisation
- Punctuality
- Teamwork
- Leadership
- Flexibility
My training course to achieve the role of Shift Leader also required me to complete a First Aid course over the space of 3 days, which is valid for 3 years.
As part of my management role, I have also been required to carry out numerous job roles, including:
- Maintaining a clean and safe work environment with regular inspections and cleaning rosters.
- Managing opening and closing procedures during shifts for seamless transition between different teams on duty.
- Keeping detailed records of shift activities and providing reports to upper management when required.
- Maintaining high standards of customer service for improved satisfaction ratings.
- Practicing food and health and safety protocols to comply with guidelines, (all in line with Environmental Health Regulations).
- Reconciling cash drawers and preparing bank deposits.
Education
GCSE -
Cheslyn Hay Academy
Cheslyn Hay 2015.09 - 2016.05
A-Levels -
Cheslyn Hay Academy
Cheslyn Hay 2016.09 - 2018.05
NVQ Level 2 - Animal Nursing Assistant
South Staffordshire College
Staffordshire 2025.09 -
BA Honours - History
University of Wolverhampton
Wolverhampton 2019.09 - 2022.06
Skills
- Leadership
- Teamwork
- Decision making
- Punctuality
- Professionalism
- Communication
- Customer service
- First Aid
- Empathy and understanding
- Conflict management
- Delegation proficiency
- Cash-handling expertise
- Resilience under pressure
REFERENCES
Available on request.
EXPERIENCE
National Trust, Volunteer Room Guide, Essington, Moseley Old Hall, 2023-04, 2023-08, For a short time I completed some voluntary work for a local National Trust property (Moseley Old Hall), which included roles such as room guide and trainee conservator.
I am currently completing a work experience placement at Walsall Reedswood Vets4Pets as a part of my Level 2 Animal Nursing Assistant qualification and have over 400 hours of experience, where I have expanded my knowledge of the field and operations within the industry.
Timeline
NVQ Level 2 - Animal Nursing Assistant
South Staffordshire College
2025.09 -
BA Honours - History
University of Wolverhampton
2019.09 - 2022.06
Shift Leader
McDonald's
2018.09 - 2026.04
A-Levels -
Cheslyn Hay Academy
2016.09 - 2018.05
GCSE -
Cheslyn Hay Academy
2015.09 - 2016.05