Charlotte Usher
Milton Keynes,Buckinghamshire
Summary
Driven and strategic, with excellent communication and leadership skills, capable of navigating complex challenges to achieve organisational goals. Demonstrates proficiency in project management and stakeholder engagement, ensuring seamless collaboration and successful project execution. Committed to delivering impactful results and driving growth.
Overview
34
34
years of professional experience
Work history
Executive Development Coordinator
Cranfield Management Development
Cranfield, Central Bedfordshire
2023.01 - 2026.01
- Provide efficient and accurate administrative and project support to ensure high-quality delivery of executive development programmes, dealing with over 100 senior leaders over 12 programmes, which includes:
- Working with programme directors and delivery team in planning and execution of programme timelines, ensuring all logistical aspects are in place for smooth delivery.
- Manage detailed logistical requirements, such as venue bookings, accommodation, catering, and participant communication, to facilitate successful delivery of programmes.
- Coordinate production of course materials and delegate packs, ensuring all information is accurate, up-to-date, and distributed in a timely manner.
- Enter and maintain accurate records of participant data, attendance, and programme feedback.
- Maintain portal to collaborate with delegates, ensuring content is up to date and accurate.
Staff Development & Leadership Training Centre Administrator
Shenley Brook End School
Milton Keynes, Buckinghamshire
2017.01 - 2023.01
- Programme Coordination: Collaborate with programme providers to advertise and enrol participants for National Professional Qualifications (NPQ's). Coordinate cohorts for educators at various levels, ensuring smooth operation and participant satisfaction.
- Event and Catering Management: Work with the catering team to plan and agree on menus for events, keeping within set budgets. Ensure all course participants receive high-quality service during their training to maintain a successful and profitable business.
- Training Coordination: Ensure that all staff receive necessary training to fulfil their roles, including mandatory compliance training.
- Staff Training Days: Organise large-scale staff training days for over 500 people. This involved venue sourcing, Timetable Creation, Planning and ordering catering and refreshments and volunteer management.
Health Assistant
NHS
Milton Keynes, Buckinghamshire
2010.01 - 2016.01
- Liaison with Health Visiting teams.
- Child Health Record Management.
- Health promotion activities.
- Clerical Support NHS
Call Handler
NHS Direct
Milton Keynes, Buckinghamshire
2007.01 - 2010.01
- Scheduling consultations.
- Provide patient information and guidance.
- Database Management.
- The Appointments Line
Administration Assistant
Merlin Information Systems
2005.01 - 2007.01
- General administration for a multi-lingual IT help centre.
- Website maintenance.
- Recruitment assistance.
Various Temporary Roles
2005.01 - 2006.01
- Post maternity break: Roles included a Senior Recruitment Administrator for Accenture UK, Operations Assistant at Cable & Wireless and Admin assistant for SISLink.
Branch Administrator
Hussman Europe Ltd.
2001.01 - 2004.01
- Work schedule management and contractor coordination.
- Travel and accommodation arrangements.
- Sales and design office management and admin team oversight.
Customer Service Advisor
Cable & Wireless plc
1998.01 - 2001.01
- Payment reconciliation.
- Prepare and provide management reports.
- Analyse reconciled payment data to identify outstanding payments.
Administration Officer
Milton Keynes County Court
1992.01 - 1998.01
- Offer guidance on court procedures, forms, and requirements.
- Prepare case files for court hearings.
- Issuing Judgments and Warrants.
Education
BTEC - Art & Design
Milton Keynes College
Milton Keynes 1991.09 -
Skills
- Executive Support
- Administration Support
- Data Records Management
- Financial reconciliation and Record-Keeping
- Confidential Information Handling
Affiliations
- Anything arts and crafts such as upcycling small items of furniture and candle making.
- Visiting towns and city's across the UK and Europe.
Timeline
Executive Development Coordinator
Cranfield Management Development
2023.01 - 2026.01
Staff Development & Leadership Training Centre Administrator
Shenley Brook End School
2017.01 - 2023.01
Health Assistant
NHS
2010.01 - 2016.01
Call Handler
NHS Direct
2007.01 - 2010.01
Administration Assistant
Merlin Information Systems
2005.01 - 2007.01
Various Temporary Roles
2005.01 - 2006.01
Branch Administrator
Hussman Europe Ltd.
2001.01 - 2004.01
Customer Service Advisor
Cable & Wireless plc
1998.01 - 2001.01
Administration Officer
Milton Keynes County Court
1992.01 - 1998.01
BTEC - Art & Design
Milton Keynes College
1991.09 -