Charlotte Turner
St Albans,Hertfordshire
Summary
I'm a hard working, people person, who's organised and able to prioritise workload for myself and my team.
I'm a great communicator and enjoy meeting new people.
Problem solving is something I enjoy!
I'm a dedicated Manager with over 15 years of experience in administration, operations management, project management and cross-functional communication.
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Overview
20
20
years of professional experience
Work history
Sales coordinator
Ashtons Estate Agents
Harpenden, Hertfordshire
2025.11 - Current
- Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.
- Improved client understanding of the buying process through clear communication and guidance.
- Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
- Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
Factory Compliance and Ethics Executive
Hela Brands
St Albans, Hertfordshire
2024.11 - 2025.10
- Onboarding of new factories.
- Drafted detailed reports on findings from regular internal audits for senior management review.
- Updated all compliance manuals, ensuring accurate reflection of current laws and regulations.
- Handled confidential information discretely whilst adhering to data privacy standards.
- Liaised with departments across business to ensure uniform application of compliance standards.
- Identified areas of improvement during routine inspections; proposed effective solutions.
- Promoted culture of ethical conduct within organisation, aiding adherence to set standards.
Shipping Administration Manager
Focus International LTD
2022.11 - 2024.07
- To manage and maintain an efficient team to deliver accurately costed/receipted shipments in a timely manner, giving visibility to shipment details via the company ERP system
- Management of staff holiday, sickness and anything else HR related
- To liaise with other internal departments regarding availability of goods deliveries, targeting inbound deliveries in a timely manner to allow supply to the customer and no additional storage costs
- Analyse and report to the operations director the average usage of containers, average cost per piece, per product type, per origin and other statistics required
- To manage relationships with import logistics partners, delivering high standards of service to meet the logistics needs, all at a reasonable market rate
- Ensure there is good team moral, arranging social events and generally being that go to person
- Provide new employees with a health & safety induction
- Give training within department roles, based on my experience.
Shipping co-ordinator/Senior Shipping Administrator
Focus International LTD
2018.10 - 2022.11
- Checking and signing off costed shipments
- Checking invoices from freight forwarders to ensure we’re getting the best rate
- Managing workload for 4 team members
- Liaising with freight forwarders and shipping lines
- Arranging deliveries into our warehouse and partner warehouses from port
- Liaising with factories in China, India, Europe, and the UK – arranging the best way to pack containers efficiently
- Planning of intake week by week
- Ensuring all emails are dealt with promptly
- Keeping spreadsheets and the in-house system up to date
- Managing any vessel delays efficiently and making all relevant people aware.
Shipping Administrator
Focus International LTD
2016.01 - 2018.01
- As above minus the major account support
- Chasing factories for documents
- Liaising with warehouse regarding deliveries in and out
- Liaising with factories to ensure goods have left on time and all shipping documents have been sent
- Costing shipments
- Receipting shipments onto the in-house system.
Shipping Admin Assistant/Major Account support
Focus International LTD
2014.01 - 2016.01
- Setting up shipments after confirmation from the factory
- Raising Purchase Orders to the factory
- Raising Debit notes & Credit Notes
- Monitoring all shipments into our warehouse, ensuring everything runs smoothly
- Costing of all shipments
- Processing orders for the Majors Dept
- Invoicing Major Accounts.
Major Accounts Manager
2011.01 - 2013.01
- Processing orders & maintenance for 10+ Key Accounts
- Meeting deadlines for buys
- Booking deliveries & ensuring they arrive on time
- Arranging Labelling & Packaging for each order
- Filing efficiently
- Liaising with factories in the far east on production of garments
- Dealing with all customer enquiries.
Sales & Customer Service Administrator
2006.01 - 2011.01
- Processing customer orders
- Meeting Deadlines for buys
- Answering calls & emails of various customer enquiries i.e
- Delivery dates & progress of orders
- Arranging collections of goods & issuing credit notes
- Dealing with complaints
- General office duties.
Education
Course in Floristry -
Oaklands College
GCSEs including Maths and English -
Francis Bacon School
Skills
- Computer Literate/Use of CRM systems
- People Management
- Problem Solving
- Leadership
- Interpersonal Skills
- Time management
- Confident written and verbal communication
- Adaptability and Flexibility
- Teamwork and collaborative working
- Emotional Intelligence
CERTIFICATES
- JD Management Development Programme
- Absence Management Training
- Misconduct Training
- Disciplinary Training
- Capability and Performance Management
- Menopause Management Training
Timeline
Sales coordinator
Ashtons Estate Agents
2025.11 - Current
Factory Compliance and Ethics Executive
Hela Brands
2024.11 - 2025.10
Shipping Administration Manager
Focus International LTD
2022.11 - 2024.07
Shipping co-ordinator/Senior Shipping Administrator
Focus International LTD
2018.10 - 2022.11
Shipping Administrator
Focus International LTD
2016.01 - 2018.01
Shipping Admin Assistant/Major Account support
Focus International LTD
2014.01 - 2016.01
Major Accounts Manager
2011.01 - 2013.01
Sales & Customer Service Administrator
2006.01 - 2011.01
GCSEs including Maths and English -
Francis Bacon School
Course in Floristry -
Oaklands College