Charlotte Stamp

Sales and Business Growth

• Drive property sales to meet and exceed branch and company KPI's
• Develop strategies to increase market share in the local area
• Proactively source new business opportunities through networking, prospecting and canvassing
• Support the team in securing new instructions (valuations to listings)

Client Relationship Management

• Ensure exceptional customer service throughout the buying and selling process
• Handle high value or complex client negotiations
• Resolve complaints quickly and professionally to protect the companies reputation
• Maintain long term client relationships for repeat and referral business

Operational Oversight

• Oversee the daily running of the sales department
• Monitor property pipelines ensuring sales progress smoothly to completion
• Track and analyse sales figures, reporting to senior management
• Ensure marketing materials, online listings, and window displays are of high quality and consistent with brand standards

Team Leadership and Management

• Train, retain and develop all staff
• Motivate the team to achieve individual and office wide targets
• Conduct performance reviews, set objectives and monitor progress
• Provide mentoring and coaching to improve negotiation and closing skills

Compliance and Risk Management

• Ensure all transactions comply with relevant legislations (e.g., AML, GDPR, CPR's)
• Maintain accurate records and documentation
• Stay updated o changes in housing and property law

Market Knowledge and Strategy

• Keep abreast of local property market trends and competitor activity
• Advise vendors on pricing, marketing strategy and sales tactics
• Use data and insights to refine branch strategy and maintain market leading status

Skills Requires

• Strong leadership and people management
• Excellent negotiation and closing ability
• Deep understanding of the local market
• Resilience and ability to work under pressure
• Strong commercial awareness and ability to spot growth opportunities
• Excellent communication and presentation skills

• Act as the first point of contact for buyers, sellers, landlords and tenants
• Build and maintain strong relationships with clients
• Provide advice on property valuations, market trends and sales strategy
• Conduct property viewings and highlight key selling features
• Negotiate offers between buyers and sellers to achieve the best outcome
• Progress sales through to completion, liaising with solicitors, surveyors and mortgage brokers
• List new properties on agency platforms, websites and marketing materials
• Take photos, write descriptions and prepare brochures
• Proactively generate new leads through calls, networking and referrals
• Prepare contracts, offers, and relevant sales documentation
• Ensure compliance with legal and financial requirements