Charlotte Smith

I work independently providing both the Boutique Shop and the E-commerce website with a strong and efficient Sales Administration support. A central part of the business and key to the smooth running of a busy retail environment.

A broad administrative role which supports all aspects of the shop business, maximising sales at all times, along with excellent customer service.

As the first point of contact, I deal with all phone calls, emails, website and social media contact, all visitors and deliveries.

Managed stock inventory system and pricing to ensure accuracy and availability.

Monitored business performance, generating reports to identify and optimise sales opportunities.

Cash handling and reconciliation.

Staffing and rotas.

Coordinate all deliveries and couriers. Process export and import documentation.

Key Responsibilities To The E Commerce Website:

Processed incoming orders with attention to detail and time management to achieve timely order turnaround and meet customer expectations.

Verify order details, product availability, pricing and shipping information.

Act as the primary point of contact for customer order queries, price match requests, product advice, delivery tracking and stock availability.

Coordinate and arrange bookings with Royal Mail Business and other courier companies.

Process all returns, refunds and restock in an accurate and timely manner.

General Office Responsibilities:

Diary management.

PA support to the business owner.

Maintain a clean and tidy working environment.

Maintain all supplies for the business; stationery, and utilities.

Managed incoming and outgoing post to ensure timely delivery and efficient communication.

Key holder and security alarm contact for business and owners home.

Cover shop staffing when necessary.