Summary
Overview
Work history
Education
Skills
Affiliations
Work availability
Timeline
Generic
Charlotte Skipper

Charlotte Skipper

Bognor Regis,West Sussex

Summary

Driven and ambitious with experience overseeing customer service resources to successfully and comprehensively meet department goals and objectives. Keeps track of customer service trends, creating proactive strategies to maintain best practices.



Overview

2
2
years of professional experience

Work history

Customer service administrator / Business admin

South Coast Payments
Chichester , West Sussex
06.2023 - Current
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Communicated courteously with customers by telephone and email.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Completed administrative tasks accurately and ahead of agreed deadline.
  • Organised filing systems for improved efficiency.

Customer service representative

The Lunch Box
Chichester
11.2022 - 05.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Was able to build a friendship with clients.

Waitress assistant

Seal Bay resort
Selsey
01.2022 - 01.2023
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Kitchen porter

Goodwood Kennels
Goodwood
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Collected, washed and sanitised dishes and cooking utensils.

Education

NVQ Level 2 - Business

Chichester College
Chichester
01.2022 -

Skills

  • Cash handling
  • Customer Service
  • IT Skills
  • Flexible schedule capability
  • Product knowledge
  • Client communication
  • Microsoft Excel
  • Email processing
  • Knowledge of [Software]
  • Communication skills
  • Customer-focused

Affiliations

  • I own a English Bulldog and i love taking him on walks!

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Customer service administrator / Business admin

South Coast Payments
06.2023 - Current

Customer service representative

The Lunch Box
11.2022 - 05.2023

Waitress assistant

Seal Bay resort
01.2022 - 01.2023

NVQ Level 2 - Business

Chichester College
01.2022 -

Kitchen porter

Goodwood Kennels
Charlotte Skipper