Driven and ambitious with experience overseeing customer service resources to successfully and comprehensively meet department goals and objectives. Keeps track of customer service trends, creating proactive strategies to maintain best practices.
Overview
2
2
years of professional experience
Work history
Customer service administrator / Business admin
South Coast Payments
Chichester , West Sussex
06.2023 - Current
Responded to customer requests with friendly, knowledgeable service and support.
Communicated courteously with customers by telephone and email.
Took ownership of escalated customer issues and followed through to resolution.
Managed high-volume customer queries simultaneously through effective multitasking.
Completed administrative tasks accurately and ahead of agreed deadline.
Organised filing systems for improved efficiency.
Customer service representative
The Lunch Box
Chichester
11.2022 - 05.2023
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Assisted customers with varying questions using product knowledge and service expertise.
Maintained excellent client satisfaction by providing in-depth support.
Was able to build a friendship with clients.
Waitress assistant
Seal Bay resort
Selsey
01.2022 - 01.2023
Prepared tables for guests and reset tables between customers.
Followed health and hygiene standards when handling food and cleaning restaurants.
Kept tables clear of used crockery, glassware and cutlery.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Kitchen porter
Goodwood Kennels
Goodwood
Kept kitchen areas clean, orderly and well-stocked for smooth service.
Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
Collected, washed and sanitised dishes and cooking utensils.
Education
NVQ Level 2 - Business
Chichester College
Chichester
01.2022 -
Skills
Cash handling
Customer Service
IT Skills
Flexible schedule capability
Product knowledge
Client communication
Microsoft Excel
Email processing
Knowledge of [Software]
Communication skills
Customer-focused
Affiliations
I own a English Bulldog and i love taking him on walks!