Summary
Overview
Work history
Education
Skills
Affiliations
Volunteering
Timeline
Generic

Charlotte Skinner

Treorchy,Rhondda Cynon Taf

Summary

First-class history and GDL graduate aspiring to become a solicitor, with experience in legal and client-facing roles. Provided support to vulnerable clients during DWP Universal Credit claim reviews and gained practical legal experience at a university law clinic, advising on housing and family law matters. Developed strong legal research, client interviewing, and analytical skills through academic study and live casework.

Overview

7
7
years of post-secondary education
2
2
years of professional experience

Work history

Customer Service Specialist (DWP Contract)

Teleperformance
Remote
2024.12 - 2025.08
  • Reviewed universal credit claims using evidence and DWP policy for complex cases.
  • Interviewed vulnerable claimants, explaining processes with empathy, professionalism, and confidentiality.
  • Checked financial and identity evidence, recording detailed case notes for decisions.

Bar & Waiting Staff

The Lion
Treorchy
2023.05 - 2023.09
  • Handled customer requests in busy shifts using clear communication and quick problem-solving.
  • Coordinated with colleagues to keep daily processes running smoothly in diverse teams.
  • Assured compliance with health and safety regulations, ensuring customer wellbeing.

Education

Graduate Diploma in Law - Law

Cardiff University
Cardiff
2025.09 - 2026.06

Bachelor of Arts - History

University of Reading
Reading
2020.09 - 2024.07

A-Levels -

Treorchy Comprehensive School
Rhondda
2018.09 - 2020.06

GCSEs - Law

Treorchy Comprehensive School
Rhondda
2017.09 - 2018.06

Skills

  • Client interviewing and communication
  • Legal research and drafting
  • Case management (CLIO)
  • Teamwork and client care

Affiliations

  • Painting: Various styles and mediums.
  • Running: Consistent runner; including charity races.
  • Reading: Enjoy reading fiction to unwind.

Volunteering

Law Clinic – Cardiff Civil and Family Justice Centre
Oct 2025 – May 2026

  • Managed live client files on CLIO, conducting legal research and preparing cases for client interviews.
  • Interviewed vulnerable clients, taking detailed instructions while maintaining confidentiality and rapport.
  • Researched legislation and case law to draft supervised legal advice for live matters.
  • Developed practical experience in client care, legal research, drafting, and case management.

Client Interviewing Programme – Cardiff University
March 2026

  • Conducted simulated client interviews using structured questioning and active listening techniques.
  • Identified legal issues and assessed potential courses of action.
  • Strengthened professional communication and client care skills in a legal context.

Cataloguer – Royal Berkshire Archives
Sept 2023 – Jan 2024

  • Catalogued and preserved historical manuscripts, ensuring accurate archival records.
  • Conducted detailed research into historical materials, strengthening analytical and attention-to-detail skills.

Timeline

Graduate Diploma in Law - Law

Cardiff University
2025.09 - 2026.06

Customer Service Specialist (DWP Contract)

Teleperformance
2024.12 - 2025.08

Bar & Waiting Staff

The Lion
2023.05 - 2023.09

Bachelor of Arts - History

University of Reading
2020.09 - 2024.07

A-Levels -

Treorchy Comprehensive School
2018.09 - 2020.06

GCSEs - Law

Treorchy Comprehensive School
2017.09 - 2018.06
Charlotte Skinner