- A love of the countryside and walking with Woody my Springer Spaniel
- I enjoy home decorating and garden design
- I practice yoga and meditation
- I am a new Christian so enjoy the learning journey it offers
Charlotte Shaw
Milton Keynes ,Buckinghamshire
Summary
Sales professional specialising in client relationship management and new revenue growth. Proven track record in developing and executing successful sales strategies while having a personal revenue responsibility and leading high-performing teams. Expertise in negotiation and deal closure, resulting in enhanced customer satisfaction and repeat business. Confident communicator and proactive problem solver .
Overview
27
27
years of professional experience
Work History
Sales Manager
T King Associates Ltd
Milton Keynes, Buckinghamshire
06.2018 - Current
- Managed senior commercial role encompassing extensive operational responsibilities.
- Led sales team while surpassing individual revenue target of £600k consistently
- Implemented sales process ensuring prompt customer contact, high conversion rates, enhanced retention, and outstanding customer satisfaction scores.
- Effectively attracted high-value clients, including three of top five clients acquired, each generating over £100k in annual revenue.
- Cultivated robust customer relationships across various organisational levels, primarily engaging with directors.
Managed key accounts to ensure client satisfaction and retention. - Showcased business at exhibitions and networking events to attract and secure new clients.
- Skilled in establishing rapport and nurturing customer relationships to swiftly gain trust, comprehend needs, and deliver effective solutions.
- Facilitated face-to-face meetings with clients nationwide to enhance relationships and secure new business.
- Evaluated and showcased sales data to discern trends, comprehend markets, and formulate initiatives for acquiring new business.
- Directed performance management, managed employee relations, resolved conflicts, and supervised all HR-related matters.
- Engaged candidates for sales and administration roles aligned with business culture to facilitate growth.
Sales Manager / Business Development Manager
ID Medical Ltd
Milton Keynes, Buckinghamshire
08.2013 - 05.2018
- Directed and mentored team of recruitment consultants with diverse experience, elevating sales performance and outcomes.
- Thrived in fast-paced, competitive environment with brief sales cycles.
- Cultivated relationships and accounts from grassroots for NHS hospitals to secure short- and long-term vacancies for doctors.
- Surpassed all KPIs consistently during tenure.
- Executed nationwide client visits to enhance relationships and stimulate business growth.
Business Development Manager
BSI Group
Milton Keynes, Buckinghamshire
02.2013 - 07.2013
- Realised successful sales of ISO standards throughout portfolio.
- Nurtured robust partnerships with internal lead generator to amplify inbound inquiries.
- Explored new markets and opportunities for business growth through strategic networking.
- Cultivated long-term client relationships through consistent meetings and follow-ups.
Area Sales Manager
L'Oreal UK
London, Greater London
08.2012 - 02.2013
- Led team of 10 field sales representatives to enhance performance in Greater London area.
- Mentored and developed team members, strengthening customer relationships and sales retention.
- Partnered with salon owners to synchronise sales and marketing strategies with business objectives.
- Facilitated product education and retail sales training for salons, highlighting courses at L'Oréal Academy.
Sales Manager
Yell Group Ltd
Milton Keynes, Buckinghamshire
08.1999 - 07.2012
- Progressed through four promotions at Yell, advancing from Telesales to Sales Manager
- Led team of up to 10 field sales professionals, boosting productivity.
- Managed customer accounts while fostering robust client relationships.
- Mentored and guided staff, enhancing sales performance and career progression.
- Oversaw sales territories throughout South and Midlands regions to optimise coverage.
- Attained rigorous KPI targets in a highly competitive environment.
- Continuously exceeded challenging sales targets during tenure.
Education
A-Levels -
Farlingaye High School
Woodbridge, SFK1990
GCSEs - GCSE
The John Hanson School
Andover 1988
Skills
- Client acquisition and account development
- Target achievement
- Territory sales management
- Relationship building
- Solution selling
- B2B sales expertise
Interests
Timeline
Sales Manager
T King Associates Ltd
06.2018 - Current
Sales Manager / Business Development Manager
ID Medical Ltd
08.2013 - 05.2018
Business Development Manager
BSI Group
02.2013 - 07.2013
Area Sales Manager
L'Oreal UK
08.2012 - 02.2013
Sales Manager
Yell Group Ltd
08.1999 - 07.2012
A-Levels -
Farlingaye High School
GCSEs - GCSE
The John Hanson School