My previous experience within the Ambulance service means I have expertise in multitasking, triage procedures, and situational awareness. I demonstrate excellent composure under pressure, clear communication, and quick decision-making to effectively manage complex scenarios. I am adept at empathetic listening, information gathering, and maintaining a conscientious attitude to ensure optimal outcomes. I am dedicated to making a positive impact in the Emergency Call Taker role and therefore the general public in their time of need.