Charlotte Seward
Waterlooville,Hampshire
Summary
My previous experience within the Ambulance service means I have expertise in multitasking, triage procedures, and situational awareness. I demonstrate excellent composure under pressure, clear communication, and quick decision-making to effectively manage complex scenarios. I am adept at empathetic listening, information gathering, and maintaining a conscientious attitude to ensure optimal outcomes. I am dedicated to making a positive impact in the Emergency Call Taker role and therefore the general public in their time of need.
Overview
13
13
years of professional experience
Work history
Learning Support Assistant
Queens Inclosure
Waterlooville, Hampshire
02.2025 - Current
- Assisted teachers in implementing tailored learning strategies to support diverse student needs.
- Collaborated with educational professionals to assess student progress and adapt instruction accordingly.
- Provided one-on-one support to students, fostering a positive learning environment and encouraging independence.
Early Years Educator
Dragonflies Ditcham Park Nursery
Petersfield, Hampshire
10.2024 - 02.2025
Emergency Care Assistant
Enhanced Care Services
03.2023 - 10.2024
- Supported patients and their families during distressing times by offering empathy, understanding, and information on further care procedures.
- Provided psychological support to patients experiencing trauma, helping to alleviate anxiety and fear during medical emergencies.
- Engaged in multi-agency exercises to enhance coordination and effectiveness in large-scale emergencies and disasters.
- Demonstrated exceptional ability to remain calm and make critical decisions swiftly in life-threatening emergencies.
- Assisted paramedics with advanced life support interventions during high-pressure situations, enhancing patient survival rates.
- Participated in continuous professional development to stay updated with the latest emergency care protocols and techniques.
Emergency Care Assistant
Polaris
Fareham, Hampshire
05.2022 - 02.2023
Emergency Care Support Worker
South east coast ambulance service
Guildford , Surrey
02.2019 - 06.2020
Emergency call handler
South East Coast Ambulance Service
Crawley
10.2018 - 02.2019
- Managed high-volume emergency calls ensuring accurate information was gathered promptly.
- Liaised with various agencies to provide comprehensive support during critical situations.
- Assessed caller needs to determine appropriate response actions and resources required.
- Implemented feedback mechanisms to improve call handling processes and service delivery.
- Collaborated closely with team members, achieved common goals.
Class teacher
Burhill Primary School
09.2016 - 07.2018
Sales assistant
Marks and Spencer
04.2015 - 08.2015
Care worker
Carers at Home
06.2014 - 12.2014
Personal Carer
Self Employed
08.2012 - 12.2014
Education
Portsmouth Primary SCITT
BSc Hons - Psychology
Loughborough University
A-Levels -
George Abbot School
GCSEs -
St. Teresa's School
Frec 4 - Emergency Care Assistant
Quals safe
Skills
- Multitasking capability
- Conscientious attitude
- Triage procedure understanding
- Effective multitasking
- Calm under pressure
- Professional composure
- Patience and understanding
- Empathetic listening
- Information gathering
- Situational awareness
- Clear communication
- Quick decision-making
Timeline
Learning Support Assistant
Queens Inclosure
02.2025 - Current
Early Years Educator
Dragonflies Ditcham Park Nursery
10.2024 - 02.2025
Emergency Care Assistant
Enhanced Care Services
03.2023 - 10.2024
Emergency Care Assistant
Polaris
05.2022 - 02.2023
Emergency Care Support Worker
South east coast ambulance service
02.2019 - 06.2020
Emergency call handler
South East Coast Ambulance Service
10.2018 - 02.2019
Class teacher
Burhill Primary School
09.2016 - 07.2018
Sales assistant
Marks and Spencer
04.2015 - 08.2015
Care worker
Carers at Home
06.2014 - 12.2014
Personal Carer
Self Employed
08.2012 - 12.2014
Portsmouth Primary SCITT
BSc Hons - Psychology
Loughborough University
A-Levels -
George Abbot School
GCSEs -
St. Teresa's School
Frec 4 - Emergency Care Assistant
Quals safe