Charlotte Sands

• Enhanced team productivity for better project completion rates through effective schedule management.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Identified and implemented improvements to address and resolve office workflow inefficiencies.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Streamlined processes to improve and optimise office operations.
• Maintained confidentiality of sensitive financial information as part of ethical work conduct.
• Performed general administrative tasks, enhancing overall departmental productivity.
• Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
• Coordinated with other teams to resolve any discrepancies in invoicing or payments.
• Entered transactions into internal databases.
• Maintained company purchase and sales ledgers.

Completing telephone consultations with clients to asses there suitability before treatment, Providing the best care and support for the client and booking appointments in a timely manor whilst remaining understanding and support .

I joined Go skippy just before the business went live and was doing a customer service and sales role, as the business grew i took on the role of training the new employees to the business making sure all legal forms were completed and updated with hr, writing and keeping training manuals up to date and rolling out a 3 week training course to make sure all staff were compliant and competent within there new job role.

After this i moved into compliance and monitored the call centre's call to make sure each team in the uk and in the south African office were following FCA guidelines and giving feedback to managers each month.

During my 7 years at Brightside, i worked in the new business sales department then moving on to renewals and then as a senior advisor within the renewals team. My main role was to make sure sales targets were hit and being a first point of contact for the team.