Charlotte Robinson
Newark,Nottinghamshire
Summary
A dedicated healthcare professional with eight years experience in community pharmacy and two years expertise in medication reconciliation, clinical systems proficiency, and medicines optimisation. Demonstrates exceptional attention to detail in managing patient records and prescriptions using systems like SystmOne. Skilled in effective communication with GPs, pharmacists, patients, and other healthcare professionals to ensure safety and compliance. Committed to conducting audits and adhering to NHS guidelines while supporting safe, cost-effective prescribing to improve patient outcomes.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work history
Pharmacy technician
Newgate Medical Group
Worksop, Nottinghamshire
2024.04 - Current
- Supported the delivery of safe and effective medicines management within a primary care setting, working closely with GPs, pharmacists, and the wider multidisciplinary team.
- Conducted medication reviews and reconciliations following hospital discharge, ensuring accuracy and continuity of care.
- Processed repeat prescriptions, ensuring compliance with practice protocols and national guidelines.
- Provided advice to patients on medication use, improving adherence and addressing queries or concerns.
- Monitored high-risk medications and contributed to audits to enhance patient safety and prescribing quality.
- Managed medicines-related queries from patients, care homes, and healthcare professionals in a timely manner.
- Supported prescribing optimisation initiatives, including cost-effective prescribing and reducing waste.
- Maintained accurate patient records using clinical systems such as SystmOne.
- Assisted in implementing local and national medicines management policies and procedures.
Pharmacy technician/dispenser
Boots the Chemist
Lincoln, Lincolnshire
2016.08 - 2024.04
- Supported the safe and efficient dispensing of prescriptions, ensuring accuracy and compliance with legal and professional standards.
- Provided advice to patients on the safe use of medicines, including over-the-counter products and minor ailment treatments.
- Managed repeat prescription requests and liaised with GP surgeries to resolve issues and ensure continuity of care.
- Maintained stock levels, handled ordering and returns, and ensured proper storage of medicines, including controlled drugs.
- Delivered excellent customer service, responding to patient queries and promoting health and wellbeing services.
- Supported public health initiatives such as flu vaccinations, smoking cessation, and health promotion campaigns.
- Maintained accurate records and used pharmacy systems to process prescriptions and patient information efficiently.
- Trained and supervised pharmacy assistants, ensuring adherence to standard operating procedures (SOPs).
- I was patient safety champion in this role which included compiling a monthly report of 'near miss' incidents to be reviewed with the pharmacist and the team to discuss improvements that needed to be made and implement a 'no blame' culture in the dispensary
Education
Bachelor of Arts - History
University of Lincoln
Lincoln 2015.09 - 2020.01
NVQ Level 3 - Pharmacy Technician
Buttercups training
2021.08 - 2023.02
NVQ Level 2 - Pharmacy Advisor/dispenser
Boots Pharmacy advisor programme
2017.01 - 2017.12
A-Levels - History/English Lit/Psychology
Franklin College
Grimsby, North East Lincolnshire 2013.09 - 2015.06
GCSEs - History/English lit/English Language/Maths/Science/Geography
Tollbar Academy
Grimsby, North East Lincolnshire 2008.09 - 2013.06
Skills
- Medication Reconciliation – Accurately reviewing and updating patient medications, especially after hospital discharge
- Clinical Systems Proficiency – Confident use of systems like EMIS or SystmOne to manage patient records and prescriptions
- Attention to Detail – Ensuring prescriptions and patient information are accurate to maintain safety and compliance
- Communication Skills – Effectively liaising with GPs, pharmacists, patients, and other healthcare professionals
- Medicines Optimisation – Supporting safe, cost-effective prescribing and improving patient outcomes
- Audit and Compliance – Conducting audits and adhering to NHS guidelines and practice protocols
- Communicating medical information - Relaying information to patients during consultations such as blood test results and completing chronic illness reviews such as heart failure
Timeline
Pharmacy technician
Newgate Medical Group
2024.04 - Current
NVQ Level 3 - Pharmacy Technician
Buttercups training
2021.08 - 2023.02
NVQ Level 2 - Pharmacy Advisor/dispenser
Boots Pharmacy advisor programme
2017.01 - 2017.12
Pharmacy technician/dispenser
Boots the Chemist
2016.08 - 2024.04
Bachelor of Arts - History
University of Lincoln
2015.09 - 2020.01
A-Levels - History/English Lit/Psychology
Franklin College
2013.09 - 2015.06
GCSEs - History/English lit/English Language/Maths/Science/Geography
Tollbar Academy
2008.09 - 2013.06