Charlotte Robinson
Bolton,Greater Manchester
Summary
Seasoned professional with focus on designing, implementing, and managing robust infrastructure solutions. Skilled in optimising system performance and ensuring high availability through advanced troubleshooting and proactive maintenance. Committed to leveraging expertise in network architecture, cloud services, and security protocols to drive operational success.
Overview
7
7
years of professional experience
Work history
Infrastructure engineer
Just Technology Group
Bolton, Greater Manchester
05.2020 - Current
- Designed and implemented robust infrastructure solutions to optimise system performance.
- Collaborated with cross-functional teams to ensure seamless integration of technology systems.
- Conducted thorough analysis of network security protocols to safeguard sensitive data.
- Created Data warehousing environment and formatted data using Bash/PowerShell script for customer purposes.
- Supported data centre migration of all infrastructure equipment.
- Led troubleshooting efforts to resolve complex infrastructure issues in timely manner.
- Developed comprehensive documentation for infrastructure processes and system configurations.
- Mentored junior engineers to enhance their skills in infrastructure management and best practices.
- Streamlined processes to improve operational efficiency within infrastructure projects.
- Installed network cabling and routers resulting in improved connectivity.
- Implemented robust security systems to safeguard against potential cyber threats.
- Collaborated on IT projects, delivering within timeframes and budget constraints.
- Developed effective disaster recovery plans, minimising business disruption during unforeseen events.
- Provided first-line support to staff for resolving technical issues, ensuring seamless workflow.
- Conducted regular system audits to identify potential vulnerabilities and improve security.
- Reduced troubleshooting time by implementing support documentation by 20%
Fulfilment associate
Amazon
Bolton, Greater Manchester
08.2019 - 12.2019
- Coordinated picking and packing processes to optimise order fulfilment and enhance operational efficiency.
- Managed inventory levels by tracking stock movement and ensuring timely replenishment of products.
- Trained new associates on standard operating procedures and best practices for efficient workflow.
- Earned Instructor position within 2 months time
IT support engineer (Work Experience)
Full Circle IT Solutions
Bolton, Greater Manchester
10.2018 - 05.2019
- Installed and configured computer hardware components to enhance system functionality.
- Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
- Maintained high client satisfaction with prompt technical support response times.
Education
A-Levels - Information and Computer Systems
Baltic Apprenticeships
Bolton05.2021
A-Levels - Information Technology
Bolton Sixth Form College
Bolton06.2019
GCSEs - English, Maths, Science, science Additional and IT
Essä Academy
Bolton05.2016
Skills
- Crisis resolution
- Hardware troubleshooting
- Virtual private network administration
- Network engineering
- Server administration
- Disaster Recovery environment creation and testing
- Administration management
- Infrastructure design
Languages
English
Native
Swedish
Beginner
A1
Additional Information
My hobbies include playing the guita
Hobbies
Gaming
Playing Guitar
Learning Languages
Learning new scripting and programming langauges
Timeline
Infrastructure engineer
Just Technology Group
05.2020 - Current
Fulfilment associate
Amazon
08.2019 - 12.2019
IT support engineer (Work Experience)
Full Circle IT Solutions
10.2018 - 05.2019
A-Levels - Information and Computer Systems
Baltic Apprenticeships
A-Levels - Information Technology
Bolton Sixth Form College
GCSEs - English, Maths, Science, science Additional and IT
Essä Academy