Charlotte Robbins
Birmingham,West Midlands
Summary
I am a driven professional with a knack for leadership and problem-solving, bringing strong organizational and communication skills. I have demonstrated the ability to manage teams and projects with focus on productivity and collaboration. I am committed to driving positive outcomes and fostering supportive work environments. I am a loyal employee with a solid understanding of training and mentoring employees. I am also a dedicated team player, proactive and hands-on in task completion. I am currently working as a Payroll assistant and Delivery driver, depot manager. I am dedicated and highly effective in undertaking administrative and program management tasks. I have experience in managing complex data with excellent organization. I am also extremely motivated to achieve outstanding success through prompt communication and a helpful approach.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Parcel delivery driver & Depot Manager
MR Logistics
Redditch, Worcestershire
10.2024 - Current
- Assisted customers with queries kindly, improving company reputation.
- Returned undelivered parcels back to depot at end of shift.
- Verified parcel contents for correct deliveries.
- Informed customers about delay in delivery due to unforeseen circumstances.
- Improved customer satisfaction with polite and efficient service.
- Liaised efficiently with warehouse staff, ensuring correct parcel loading.
- Supported customers with special requirements to enhance service.
- Addressed customer questions and escalated customer complaints following established procedures.
- Implemented lean principles in the depot, improving operational efficiency.
- Improved depot efficiency by streamlining inventory management processes.
- Built strong relationships with suppliers, securing quality products on time consistently.
- Directed a team of personnel, fostering collaborative and high-performance work environment.
- Managed depot staffing levels, sickness, absence and recruitment activities.
Payroll assistant
MR Logistics
Redditch, Worcestershire
08.2024 - Current
- Assisted colleagues during peak periods to ensure continuous workflow.
- Issued P45s and other tax forms to facilitate smooth transitions for departing employees.
- Participated in regular training sessions, staying updated on new payroll regulations and technologies.
- Assisted in year-end procedures and audits, ensuring compliance with statutory requirements.
- Supported successful audit completion by assisting with the preparation of necessary documents.
- Completed assigned tasks within set deadlines, demonstrating strong time management skills.
- Verified accuracy of payroll reports before submission to management team.
- Updated system changes such as personal details or tax codes promptly, reflecting current status accurately.
- Simplified the payment process with the use of computerised payroll systems.
- Assisted in maintaining employee records for easy reference.
- Maintained confidentiality of sensitive data, promoting a trusting environment.
- Addressed queries regarding pay, contributing to employee satisfaction.
- Processed timesheets, ensuring timely remuneration for staff members.
- Ensured accurate financial documentation by processing payroll adjustments.
- Managed employee records on database to maintain accuracy and updated information.
- Administered confidential payroll records, meticulously maintaining data integrity.
Ice Rink Assistant
Planet Ice
Solihull, West Midlands
11.2024 - 01.2025
- Sustained high levels of organisation with attention to detail.
- Managed executives' schedules for improved daily workflow.
- Handled confidential information, maintaining discretion and integrity.
- Facilitated smooth running of operations through efficient task management.
- Compiled data to generate comprehensive reports.
Education
GCSEs - GCSE
Colmers Secondary School
Birmingham 09.2015 - 03.2020
Diploma of Higher Education - Computing
South and City College Birmingham
Birmingham 09.2021 - 08.2024
Skills
- Resilient during delays
- Patience under pressure
- Database management
- Communication excellence
- Leadership proficiency
- Time management mastery
- Compliance awareness
- Customer relationship building
- Staff mentoring
- Initiative taking
- Customer Service
- Team Leadership
- Product knowledge
Affiliations
- Figure Skating
Certification
First Aid Certificate
References
References available upon request.
Timeline
Ice Rink Assistant
Planet Ice
11.2024 - 01.2025
Parcel delivery driver & Depot Manager
MR Logistics
10.2024 - Current
Payroll assistant
MR Logistics
08.2024 - Current
Diploma of Higher Education - Computing
South and City College Birmingham
09.2021 - 08.2024
GCSEs - GCSE
Colmers Secondary School
09.2015 - 03.2020
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