Charlotte Ripper

I currently work within the sustainable Energy Industry. My current responsibilities and day to day duties include the below:

• I completed and validated Change of Tenancies within service level agreement timeframes.
• Adhering to company policies and procedures, and changes in the energy industry
• Logging and processing Change of Tenancies from Initial contact to closure of accounts and opening new accounts, encompassing the full end to end process.
• Managed complex customer issues to successful resolution.
• Working with internal Sales teams to generate sales leads , TPI to manage broker relationships, and liaise with credit control to help reduce COT Debt
• Successfully delivered on tasks within tight deadlines.
• Streamlined responses to emails, improved response time significantly.
• Participated in conflict resolution sessions for better team cooperation.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

• Within my position I dealt with all aspects of Sales/Administration role from dealing with customers, suppliers to day to day filing, raising purchase orders, excel spread sheets and general admin, as this is a small office, communication and organisation skills are essential
• I raised my own purchase orders, invoices and credit notes on our inhouse system and Sage
• I reported monthly to our Head of Sales Manager who is based at the Whaley Bridge office
• Developed new strategies with a focus on customer retention.
• Managed business relationships to ensure loyalty and long-term commitment.
• Devised marketing plans, resulting in increased brand awareness.
• Negotiated prices and contracts to secure profitable deals.
• Assured timely delivery of products and services to meet customer expectations.
• Worked closely with product development teams for customising offerings according to client needs.
• Working in a team and as an individual was a big part of my role
• Coordinated with finance department to manage account finances efficiently.

• I spent a lot of my time dealing with all of the aspects of my customer’s accounts, including all negotiating of pricing with suppliers and customers and lead times
• I raised all purchase orders, invoices and credit notes on our inhouse system
• As a broker we had to make sure every order runs smoothly and any problems that arise have to be dealt with extremely quickly to meet deadlines
• Developed new business relationships by networking with industry professionals.
• Difficult situations can arise within the industry for example irate customers, fortunately I have been taught to deal with this in a calm and professional manner
• I was also expected to do an amount of cold calling to registered companies to entice them to move any manufacturing contracts our way
• Implemented innovative strategies, leading to enhanced operational efficiency.
• I worked closely with my Managing Director on a daily basis
• Facilitated successful negotiation meetings, fostering long-term client relation
• Facilitated successful negotiation meetings, fostering long-term client relationships.
• We worked as a team to provide a very high service to our customers
• I had to arrange all meetings, verbally and in writing and often attend them to assist my Managing Director
• This included all minute taking and to offer any extra support
• Participated in industry events, raising brand visibility and potential leads generation.
• Analysed competitor activities providing insights into market dynamics and positioning strategies.
• Trained junior staff members on essential sales techniques, boosting overall team performance.

• Company Overview: Care Agency
• My Role at Christies Care consisted of looking after the well being of the carers, I would be there for them to turn to
• I arranged all travel arrangements across London and the rest of the UK
• I would make sure each new carer would be monitored throughout a probation period
• I would do this by calling each carer every week asking questions and making sure all notes were filed
• I would also have the responsibility to make sure that the carers had accommodation when not in work
• This job was very demanding but equally rewarding
• Encouraged social interaction for improved mental health amongst residents.

At Just 18 I worked and ran a very successful restaurant in Framingham, I spent a lot of time at the front of house with the customers, serving and dealing with any problems that arose

• Managed daily operations for smooth restaurant functioning.
• I dealt with all aspects of hiring (advertising, interviewing, and selection) including dealing with the payroll and the employee journey.
• I dealt with all stocks , supplier orders and invoices and well as the day to day running of the kitchen staff.
• I arranged all the large events including Christmas Dinners, Tapas Nights and Gala Entertainments
• Whilst I was at the Granary Restaurant I was part of team who set up a youth club within the restaurant for the under 18’s
• Implemented new menus, improved dining experience.
• I started a weekly youth club for the under 16. this gave the children somewhere to belong and be them selves. This was a great success and a real joy to be part of .
• I became a member of the Framingham arts committee, to voice an opinion for the youths in Framlingham