Charlotte Ratcliffe-Duncombe

• Executed promotional strategies that boosted seasonal and holiday sales.
• Maintained the freshness and hygiene of deli products through daily quality checks, meeting all health standards.
• Coordinated with 10+ suppliers to secure timely deliveries and prevent stockouts.
• Delivered high-quality customer service, assisting with product selection and driving repeat business.
  Reason for leaving: Business closed to provide full-time in-house care for mother.

• Improved table turnover rate considerably and boosted staff productivity by refining greeting and seating processes.
• Conducted weekly inspections to ensure 100% compliance with food hygiene standards.
• Monitored stock levels, cutting waste and preventing over-ordering.
• Planned and launched seasonal menu updates, enhancing customer choice and driving repeat visits.
• Collaborated with kitchen staff to reduce average order wait time by 10 minutes.
• Built strong supplier relationships, improving inventory reliability and cost efficiency.
• Streamlined staff rotas, increasing operational efficiency and reducing overtime costs.
• Delivered excellent customer engagement, promoting restaurant services and boosting upselling revenue by 12%.
• Reason for leaving: Left to start own business and focus on business planning and venue setup.

• 9 years 6 months: 6 months as Assistant Manager, 9 years as Store Manager.
• Oversaw visual merchandising, strengthening store reputation for excellence.
• Maintained and organised stockroom for efficient goods accessibility.
• Collaborated with upper management on strategic planning, providing operational insights.
• Conducted training for new employees, delivering feedback and identifying improvement areas.
• Ensured compliance with health and safety regulations, maintaining a secure shopping environment.

• Executed promotional strategies that increased holiday footfall by 18%.
• Implemented new procedures, raising customer satisfaction scores by 15%.
• Managed stock control, reducing overstocking and shortages.
• Optimised staff scheduling, cutting labour costs while maintaining service levels.
• Oversaw daily shop floor operations and coordinated weekly product demonstrations, driving upsell revenue.
• Fostered a positive workplace culture, improving employee retention.

Reason for leaving: Company entered receivership.

• Efficiently managed cash register operations, minimising queue lengths at checkouts.
• Resolved customer complaints to ensure satisfaction and encourage repeat business.
• Participated in seasonal sale preparations by arranging promotional displays strategically.
• Rotated stock periodically, reducing instances of expired inventory and enhancing merchandising.
• Supported team members to improve overall operational efficiency.
• Updated visual merchandising standards with regular display enhancements.

(Got taken over by Poundstretcher LTD.) Reason for leaving: Termination of contract due to staff cuts of full-time workers.