Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Charlotte Powell

Coulsdon,Croydon

Summary

Enthusiastic and reliable team player with extensive experience in customer service and hospitality. Demonstrated ability to excel in demanding seasonal environments while maintaining composure under pressure. Proven track record of delivering exceptional guest experiences and effectively managing teams during peak service periods. Ready to contribute a positive attitude and strong work ethic to a ski resort this winter.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Zookeeper

Hobbledown Adventure Farm Park and Zoo
Epsom, Surrey
2025.10 - 2026.02

Respite Carer

Croydon Council
Coulsdon, Croydon
2019.10 - Current

• Respite Carer to a now 10 year old child with severe medical conditions.

• Be confident in giving his medication, including his CPAP machine and feeding peg

• Provide age-appropriate activities

• Provide meals

• Assist with his learning of numbers, phonics, writing, reading and motor skills

Turtle Conservation Team Leader

SPOT Alagadi Conservation Centre
Alagadi
2025.07 - 2025.09
  • Lead a team of 8 volunteers during peak hatchling season, overseeing daily operations, managing the West Base, and co-ordinating all logistical aspects of turtle conservation activities.
  • Direct and lead hatchling release events, ensuring the successful relocation and release of nests, while training team members in beach patrolling, nest excavation, and species identification (e.g, distinguishing Green and Loggerhead turtle tracks, recognising FCU, FCA, etc.).
  • Play a pivotal role in community engagement, organising educational outreach programs and collaborating with local stakeholders to raise awareness about turtle conservation, enhancing public participation and support.
  • Supervise nest management, including live biopsies and ring cage installations, and oversee the stranding network, responding to calls for stranded turtles with prompt and effective action.
  • Demonstrate expertise in off-roading across sand dunes and mountainous terrain, managing transportation at the West Base, and ensuring husbandry standards to guarantee hatchling health and suitability for release.

Bartender

Finn Mcouls
Falmouth, Cornwall
2024.08 - 2025.07
  • Being responsible for managing the pub alone in the day time, alongside working very busy evenings.
  • Provide a good level of customer service, and level-headedly dealing with any difficult hypotheticals that may present

Retail Assistant

Healey’s Cyder Farm
Penhallow, Truro, Cornwall
2023.10 - 2025.02
  • Leading tours around the site, providing an excellent experience for visitors.
  • Responsible for carrying out the daily animal husbandry tasks for the animals on the farm, such as feeding, cleaning and taking part in enrichment planning and carrying out these activities
  • Hosting the Visitor centre, greeting customers, processing bookings and working the tills.
  • Working the sample bars by delivering exceptional service of guided tastings through the drinks and food ranges.
  • Provide the best customer service possible, helping customers have an exceptional experience at the attraction.
  • On occasion, cover shifts at the farms partner bar, Fives Degrees West, working behind the bar, working the pop up bar etc.

Retail Assistant

TEO Home Cornwall
2024.05 - 2024.08
  • Being responsible for managing the pop up shop by myself on a day-to-day basis
  • Provide the best customer service possible, helping customers have an amazing experience whilst looking around the shop
  • Organise and lead the physical marketing for the shop.

Entertainment Host

Cornish Seal Sanctuary
Gweek, Cornwall
2024.02 - 2024.05
  • Carry out educational talks around the sanctuary, informing guests of the rehabilitation process, alongside the residents that reside there.
  • Provide the best customer service possible, helping customers have an amazing experience whilst visiting the sanctuary.

Sales Assistant

The Painted Bird
Falmouth, Cornwall
2022.10 - 2023.11
  • Being responsible for managing the shop by myself on a day-to-day basis
  • Provide the best customer service possible, helping customers have an amazing experience whilst looking around the shop

Entertainments Assistant

Merlin Entertainments
London
2022.07 - 2022.12
  • Carry out educational animal talks throughout the aquarium
  • Lead guests around the behind-the-scenes areas
  • Provide guests with the best customer service possible, helping to make their day as magical as possible

Education

Masters Degree - Conservation and Biodiversity

University of Exeter
Penryn, Cornwall, United Kingdom
2024.09 - 2025.07

Bachelor of Science - Marine Biology

University of Exeter
Penryn, Cornwall
2021.09 - 2024.07

Skills

  • Exceptional interpersonal skills
  • Teamwork
  • Leadership experience
  • High-end guest care
  • Logical
  • DBS checked
  • Off-roading experience
  • Public speaking

Certification

  • Executive training limited Emergency First Aid, Safeguarding Child safety
  • Award winner from the Jack Petchey Award Scheme whilst a Scout for my Leadership skills.
  • Throughout my education, I was awarded many certificates for outstanding effort.

Timeline

Zookeeper

Hobbledown Adventure Farm Park and Zoo
2025.10 - 2026.02

Turtle Conservation Team Leader

SPOT Alagadi Conservation Centre
2025.07 - 2025.09

Masters Degree - Conservation and Biodiversity

University of Exeter
2024.09 - 2025.07

Bartender

Finn Mcouls
2024.08 - 2025.07

Retail Assistant

TEO Home Cornwall
2024.05 - 2024.08

Entertainment Host

Cornish Seal Sanctuary
2024.02 - 2024.05

Retail Assistant

Healey’s Cyder Farm
2023.10 - 2025.02

Sales Assistant

The Painted Bird
2022.10 - 2023.11

Entertainments Assistant

Merlin Entertainments
2022.07 - 2022.12

Bachelor of Science - Marine Biology

University of Exeter
2021.09 - 2024.07

Respite Carer

Croydon Council
2019.10 - Current
Charlotte Powell