Charlotte Powell
Leeds
Summary
Experienced and motivated customer expert eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements, collaboration and problem-solving. Skilled and motivated driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Estate Agent
Stone House Properties
Headingley, Leeds
06.2022 - 06.2022
- Company Overview: property business
- During my time I completed administrative tasks such as checking rent payments, managing returns of house keys and organising office paperwork and electronic documents into files and spreadsheets
- As well as administrative computer work, I was responsible for dealing with customers face-to-face
- Patient, organised and calm in a high-pressure environment, and gained insight into the property business
- As a result, this enabled me to step out of my comfort zone and adapt myself which showcased my passion for a challenge
- Property business
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
Retail Assistant
Primark
Leeds
01.2021 - 01.2023
- Throughout the duration of my employment at Primark, I was a vital team member ensuring high standards were met efficently under high demand in a fast pace environment
- Delivered excellent customer service by answering queries and providing product information.
- Ensured visual merchandising standards with regular display updates.
- Maintained clean shop floor, promoting a welcoming environment.
- Supported team members for improved operational efficiency.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- I have a strong skillset in excellent customer service, teamwork skills, attention to detail and resilience
- Handled transactions, maintaining accurate till records.
Waitress
Pasta Romagna
Leeds City Centre
06.2021 - 10.2021
- Company Overview: family-owned café/restaurant
- Family-owned café/restaurant
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Improved customer satisfaction by providing efficient and friendly service.
Education
GCSE'S - Mathematics, English Language, English Literature, Combined Sciences, Sociology, Geography, Art and Design
Roundhay High School
09.2016 - 06.2021
A levels - Sociology, English Literature, English Language
Allerton High Sixth Form
Leeds 09.2021 - 06.2023
Skills
- Literate
- Outstanding customer service
- Enthusiastic
- Teamwork
- Punctual
- Expert communicator
- Computer skills
- Fashion retail
- Attention to detail
- Accurate money handling
- Interpersonal
- Confident communicator
- Organisation
- Social media presence
- Efficient multitasker
sections.external_links.name
Additional Information
During my recent family house move, I used my property knowledge and creative side to work alongside my family in creating their dream home, including a full house renovation.
Custom
- Content Creation
- Travelling
- Interior Design
Personal Information
- Date of birth: 04/06/05
- Gender: Female
- Nationality: British
Affiliations
- Content Creation
- Outdoor activities
- Interior design
Languages
English
Advanced (C1)
Accomplishments
After completing my A levels I took a year out where I worked half the year and then travelled around Europe for two months. I volunteered in Greece working unpaid at a cat rescue sanctuary where I nurtured stray cats from Greek islands. I took on responsibilities such as grooming the cats, feeding them and giving them any medicines needed for health improvements
Timeline
Estate Agent
Stone House Properties
06.2022 - 06.2022
A levels - Sociology, English Literature, English Language
Allerton High Sixth Form
09.2021 - 06.2023
Waitress
Pasta Romagna
06.2021 - 10.2021
Retail Assistant
Primark
01.2021 - 01.2023
GCSE'S - Mathematics, English Language, English Literature, Combined Sciences, Sociology, Geography, Art and Design
Roundhay High School
09.2016 - 06.2021
Similar Profiles
Aiden QuinnAiden Quinn
Farm Hand at Stone Properties, ARMY NATIONAL GUARDFarm Hand at Stone Properties, ARMY NATIONAL GUARD
Efrem SeguraEfrem Segura
Regional Manager at Guard Stone PropertiesRegional Manager at Guard Stone Properties
David HatfieldDavid Hatfield
Property Maintenance Worker at Stone PropertiesProperty Maintenance Worker at Stone Properties