Charlotte Potter
Mitcheldean,Gloucestershire
Summary
A highly skilled professional with expertise in organisational skills, task delegation, and analytical thinking. Demonstrates exceptional time management and efficient task scheduling, ensuring optimal productivity. Adept at multi-tasking, leading group discussions, and managing projects.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Banqueting Supervisor
Clearwell Castle
Coleford, Gloucestershire
06.2024 - Current
- Maintained inventory of banquet equipment, ensuring its availability when needed.
- Worked closely with the sales team to attract more business opportunities.
- Collaborated with other departments to ensure the smooth execution of all banquet events.
- Addressed any issues or complaints promptly, maintaining a high standard of customer service at all times.
- Conducted regular training sessions for staff, enhancing their skills and knowledge about the job requirements.
- Managed a team of 20 banquet staff to ensure the smooth operation of events.
Front of House Assistant
Clearwell Castle
Coleford, Gloucestershire
07.2021 - 06.2024
- Enhanced customer experience by providing warm and friendly service.
- Coordinated with team members, ensuring seamless front-of-house operations.
- Executed daily set-up procedures for opening or closing shifts smoothly.
- Delivered consistent high-quality service in high-pressure situations.
- Collaborated with kitchen staff for the timely delivery of meals.
- Adhered strictly to health and safety guidelines, ensuring a safe dining environment.
- Prepared the dining room for special functions.
- Advised suitable wine and cocktail pairings to increase customer spending.
Volunteer
Museum of Royal Worcester
Worcester, Worcestershire
01.2020 - 03.2020
- Offered assistance at reception, facilitating ease of entry for guests.
- Conducted guided tours, educating visitors about museum collections.
- Maintained the cleanliness of museum displays for a pleasant environment.
- Facilitated learning workshops for children during school visits.
- Assisted in the planning and execution of special events to increase public engagement.
- Managed inventory of gift shop merchandise, ensuring availability of popular items.
Education
Bachelor of Arts - History
University of Worcester
Worcester, Worcestershire 09.2018 - 05.2021
A-Levels - History, Psychology and Sociology
John Kyrle High School
Ross on Wye, Herefordshire 09.2016 - 06.2018
GCSEs -
Dene Magna Secondary School
Mitcheldean, Gloucestershire 09.2011 - 06.2016
Skills
- Organizational skills
- Task delegation
- Analytical thinking
- Time management
- Efficient task scheduling
- IT proficiency
- Microsoft Office expertise
- Written communication
- Verbal communication
- Customer service excellence
- Team collaboration
Certification
First Aid Trained
References
References available upon request.
Timeline
Banqueting Supervisor
Clearwell Castle
06.2024 - Current
Front of House Assistant
Clearwell Castle
07.2021 - 06.2024
Volunteer
Museum of Royal Worcester
01.2020 - 03.2020
Bachelor of Arts - History
University of Worcester
09.2018 - 05.2021
A-Levels - History, Psychology and Sociology
John Kyrle High School
09.2016 - 06.2018
GCSEs -
Dene Magna Secondary School
09.2011 - 06.2016