Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies
Timeline
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Charlotte Polley

Charlotte Polley

Catering and Hospitality
Mersea

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes. Efficient and committed to keeping high standards of food safety and sanitation.

Overview

1
1
year of professional experience
1
1
Language

Work History

Patissier Chef

The Coast Inn
West Mersea, Essex
07.2023 - Current
  • Cycled menus to keep offerings fresh and interesting for customers.
  • Created unique daily specials to drive business growth.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
  • Maintained, well-organised, to keep work consistent.

Front of House Waitress and Kitchen Worker

Seaview Beach Diner
West Mersea, Essex
04.2022 - 06.2023
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared entrees, salads, and appetizers for customers.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling products.

Education

Certificate of Higher Education - Criminology

Sixth Form College Colchester
United Kingdom
09/2021 - 06/2022

NVQ Level 1 - Level 1 Cheffing

Colchester Institute
United Kingdom
09/2022 - 06/2023

NVQ Level 2 - Part-Time Patisserie

Colchester Institute
United Kingdom
09/2023 -

Skills

    Restaurant background

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Accomplishments

    While studying A Level Law at the Sixth Form Colchester i was a part of the Mock trial. It succeeded, and went to nationals, sadly i change career paths and didn’t attend the final event.


Additional Information

I have completed work experience with Tiptree Patisserie (27/06/23), this gave me an insight on how it the company was run and gave me experience with the baking and patisserie side of thing, as well as the cost and expense of products.

Hobbies

Over the years I’ve enjoyed a number of different hobbies from; swimming, to ice skating, skateboarding, to rollerblading, horse-riding, cycling, archery, kayaking, gymnastics, baking, board games and photograph.

Timeline

Patissier Chef

The Coast Inn
07.2023 - Current

Front of House Waitress and Kitchen Worker

Seaview Beach Diner
04.2022 - 06.2023

Certificate of Higher Education - Criminology

Sixth Form College Colchester
09/2021 - 06/2022

NVQ Level 1 - Level 1 Cheffing

Colchester Institute
09/2022 - 06/2023

NVQ Level 2 - Part-Time Patisserie

Colchester Institute
09/2023 -
Charlotte PolleyCatering and Hospitality