Charlotte Plumridge-Reoch
Burgess Hill,West Sussex
Summary
Motivated and results-driven Transformation Office Analyst with proven expertise in PMO governance, reporting, process improvement, and stakeholder management. Skilled in developing robust governance frameworks, managing project lifecycles, and enhancing efficiency through continuous improvement. Adept at building trusted relationships and delivering high-quality outcomes in regulated, fast-paced environments. Committed to ongoing professional development, actively seeking opportunities to deepen project management expertise and broaden leadership capabilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transformation Office Analyst
Southern Water
Worthing, West Sussex
12.2023 - Current
- Led the creation and continuous improvement of governance frameworks and supporting documentation, including developing the 'Delivering our Transformation Plan' handbook, ensuring robust project lifecycle governance and clear, efficient processes.
- Managed financial processes, including tracking expenditure, performing analytics, and supporting budget management, ensuring accurate financial reporting and regulatory compliance.
- Coordinated regular reporting and reviews across project, programme, and portfolio levels, including POAP reporting, Steering Committee updates, and regulatory submissions for Ofwat.
- Developed and maintained strong stakeholder relationships across internal and external networks, effectively communicating and collaborating to facilitate successful project delivery and governance.
- Took the lead on system and process improvements, notably driving the successful rollout of the Wave system, managing system enhancements, ensuring data integrity, and delivering tailored user training.
- Demonstrated expertise in PMO methodologies through successful completion of APM PFQ certification, applying these best practices practically to enhance PMO effectiveness.
- Actively pursued personal and professional development, particularly in public speaking, presentation skills, and broader leadership competencies, effectively addressing areas for growth through targeted training and practical experiences.
Team Assistant
Quantile Technologies
City of London
06.2018 - 12.2023
- Actively involved in the integration process with LSEG (London Stock Exchange Group), ensuring smooth coordination and collaboration across all departments.
- Led Jira and Confluence system audits and clean-up projects, significantly enhancing workflow efficiency and team productivity.
- Prepared comprehensive KPI reports for senior leadership and board meetings, providing valuable data-driven insights for strategic decision-making.
- Acted as key administrative contact for HR, managing HR portal and ensuring accuracy and relevance of HR information and resources.
- Collaborated with Head of HR on updating HR policies and documentation, ensuring compliance and accessibility.
- Managed operational activities for London and Amsterdam offices, overseeing day-to-day functions, communication, and administrative support.
- Supported department heads with detailed analyses and recommendations to facilitate integration and compliance with organisational goals.
Assistant Manager
FatFace
Waterloo, London
06.2016 - 05.2018
- Promoted from Supervisor to Assistant Manager within 1 year at London Waterloo
Assistant Manager (Sabatical Cover)
FatFace
Kings Road, London
07.2017 - 08.2017
- Also covered at the London Euston store as Supervisor (July - August 2017)
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Supervisor / Acting Assistant Manager
FatFace
Wimbledon, London
09.2012 - 06.2016
- Promoted from Crew Member to Supervisor/Acting Assistant Manager in June 2015
Education
A-Levels -
St Paul's Catholic College
Sunbury-on-Thames07.2013
GCSEs -
St Paul's Catholic College
Sunbury-on-Thames07.2011
Skills
- Project, Programme & Portfolio Governance
- Project Lifecycle Management
- Regulatory Reporting
- Process Improvement & Efficiency Optimisation
- Data Analysis & Performance Reporting
- Stakeholder Engagement & Relationship Management
- Project Tools Expertise (Wave, Jira, Confluence)
- Presentation & Communication Skills
- Problem Solving & Decision Making
- Continuous Professional Development (PFQ qualified, pursuing PMQ)
Certification
- PowerPoint - Advanced, Acuity Training - October 2021
Certificate ID: TC020844-30138
- Excel Skills For Business: Essentials, Coursera - July 2021
Certificate ID: JSD37EX7A2LZ
- APM Project Fundamentals Qualification (PFQ) - August 2024
Credentials URL: https://www.credly.com/badges/7ffc6387-ad55-477a-989f-dcf9df894256
Timeline
Transformation Office Analyst
Southern Water
12.2023 - Current
Team Assistant
Quantile Technologies
06.2018 - 12.2023
Assistant Manager (Sabatical Cover)
FatFace
07.2017 - 08.2017
Assistant Manager
FatFace
06.2016 - 05.2018
Supervisor / Acting Assistant Manager
FatFace
09.2012 - 06.2016
A-Levels -
St Paul's Catholic College
GCSEs -
St Paul's Catholic College
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