Charlotte Palmer
Bristol
Summary
HR professional with expertise in employee lifecycle management, employee relations, and recruitment and talent acquisition. Demonstrates proficiency in learning and development, HR policy and compliance, payroll administration, and HR data reporting. Skilled in stakeholder engagement and adept at utilising HR systems and tools to drive organisational success. Committed to advancing career goals by enhancing strategic HR initiatives that align with business objectives.
Overview
19
19
years of professional experience
2022
2022
years of post-secondary education
Work history
HR & Talent Advisor
Kings Court Trust Limited
Bristol
09.2023 - Current
- Provide first-line HR support across employee lifecycle, including onboarding and exit interviews.
- Deliver commercially focused guidance to managers and employees for fair resolutions.
- Support investigations, disciplinaries, and grievances, ensuring compliance with best practices.
- Manage recruitment processes, overseeing ATS administration and agency communications.
- Drive employee engagement and wellbeing initiatives aligned with company values.
- Facilitated learning and development initiatives, including HR inductions, workshops and coaching sessions.
- Ensure accurate payroll submissions, managing starter and leaver data alongside additional changes.
Recruitment Consultant (Temporary Division)
Adecco
Bristol
04.2022 - 09.2023
- Generated £125K in first-year billing through cold desk prospecting.
- Managed permanent client requirements since May 2023, ensuring alignment with business goals.
- Cultivated robust client relationships, achieving positive Google Reviews feedback.
- Oversaw hiring manager relationships to accurately assess recruitment needs and timelines.
- Maintained confidentiality of all client and candidate information in compliance with data protection guidelines.
- Provided constructive feedback to unsuccessful candidates, enhancing their job search strategies.
- Formulated effective job descriptions for diverse roles across various industries.
- Coordinated closely with clients and candidates to ensure timely closure of open positions.
Retail Sales Adviser/Webchat Sales Adviser
(Formerly Vodafone now Partner Agent)
Remote
10.2021 - 03.2022
- Increased sales by employing effective negotiation and persuasion techniques.
- Delivered exceptional customer service by resolving queries promptly.
- Suggested suitable products to customers, improving overall shopping experience.
- Exhibited self-motivation and adaptability in high-demand environments.
- Cultivated strong rapport with clients through effective communication skills.
- Maintained ability to work independently and collaboratively within teams.
Retail Assistant Manager
Vodafone
01.2018 - 08.2019
- My core duties during this time were to support my line manager with performance reviews, assist with on-boarding and training, ensure stock was accounted for and that the store was always ready to pass an audit.
- In addition, I would support with the day to day running of the store which included meeting sales and customer service targets (NPS), building a good working relationship with the team, maintaining effective rotas, managing holidays, absences and ensuring that any changes in the business were communicated out and landed effectively.
Retail Store Manager
Vodafone
10.2010 - 01.2018
- Managed multiple stores across a broad area, overseeing diverse team sizes.
- Achieved store sales and customer targets by monitoring key performance indicators.
- Ensured audit readiness through meticulous operational management.
- Conducted performance management activities, including personal development reviews and disciplinary hearings.
- Led successful opening of new store in Stroud, executing advertising and coordination with HR project teams.
- Supported inductions for TUPE’d workforce from Phones 4U during Vodafone acquisition.
People Change Co-ordinator
Vodafone
01.2015 - 07.2015
- My core duties during this time were to work independently and as part of a team to collate data regarding retail people changes from our regional managers and liaise with HR in order to ensure these changes were implemented correctly to avoid any payroll issues.
- I also completed a couple of individual projects during this time, such as looking into London Weighting disparities and flagging any issues to my team, HR or Payroll I had come across with regards to any data mismatches from the ASAT report.
- This role saw me work to strict timescales and under pressure, as we had to liaise with Payroll before cut off, and helped me develop my Excel skills significantly.
- Full Time Secondment (6 months)
Retail Business Adviser
Vodafone
11.2006 - 10.2010
- Achieved sales and customer targets while driving store business objectives.
- Trained team members to enhance performance and meet goals.
- Identified and pursued new business opportunities, resulting in increased revenue.
- Assisted management with cashing up and key-holding responsibilities.
- Conducted training sessions on new product launches, including 3G introduction.
- Secured position in flagship Bristol store following successful tenure in Exeter branch.
Education
A Level - Drama & Theatre Studies, English Literature
Westlands Secondary School
TorquayGSCE - English Language, English Literature, Maths, Science, French, Geography, Drama, Religious Studies, Design Technology
Westlands Secondary School
TorquayCIPD Level 3 - Human Resource Practice - HR
City of Bristol College
BristolCIPD Level 5 - People Management - HR
Avado
VirtualSkills
- Employee lifecycle management
- Employee relations
- Recruitment and talent acquisition
- Learning and development
- HR policy and compliance
- Payroll administration
- HR data reporting
- Stakeholder engagement
- HR systems and tools
References
References available upon request.
Timeline
HR & Talent Advisor
Kings Court Trust Limited
09.2023 - Current
Recruitment Consultant (Temporary Division)
Adecco
04.2022 - 09.2023
Retail Sales Adviser/Webchat Sales Adviser
(Formerly Vodafone now Partner Agent)
10.2021 - 03.2022
Retail Assistant Manager
Vodafone
01.2018 - 08.2019
People Change Co-ordinator
Vodafone
01.2015 - 07.2015
Retail Store Manager
Vodafone
10.2010 - 01.2018
Retail Business Adviser
Vodafone
11.2006 - 10.2010
A Level - Drama & Theatre Studies, English Literature
Westlands Secondary School
GSCE - English Language, English Literature, Maths, Science, French, Geography, Drama, Religious Studies, Design Technology
Westlands Secondary School
CIPD Level 3 - Human Resource Practice - HR
City of Bristol College
CIPD Level 5 - People Management - HR
Avado
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