Charlotte Oakley

As a barista at the Royal Veterinary College, I have experience in preparing and serving a variety of beverages, including coffee, tea, and speciality drinks. My role involves taking customer orders, operating espresso machines, and ensuring a high standard of cleanliness and organisation in the cafe area. I would also engage with students and staff, providing excellent customer service and creating a welcoming atmosphere. Additionally, managing inventory and assisting with cash handling is also part of my responsibilities.

• Ensured customer satisfaction by providing top-quality customer service and promoting a safe and comfortable working environment.
• Addressed any customer complaints or issues promptly.
• Performed cash handling duties accurately to maintain financial integrity.
• Assisted in inventory control measures for effective stock management.
• Implemented hygiene standards throughout café premises for public health safety compliance.
• Promoted seasonal beverages effectively increasing sales.
• Managed high volume orders during peak hours maintaining quality of service.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• I respond well to both peer and customer feedback and actively engaging with instructive criticism.

• Prepared food items according to the established recipes maintaining consistency of taste and presentation.
• Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
• Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
• Handled high-pressure situations calmly providing solutions promptly.
• Delivered consistent high-quality service contributing to the positive reputation of our establishment.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Maintained clean and sanitary food preparation areas and equipment.
• Addressed questions, concerns and complaints of customers.
• Achieved excellent customer service by greeting customers and meeting quality expectations.
• Handled customer complaints using quick decision-making to resolve issues.

• Delivered safe and effective swimming lessons by developing engaging lesson plans.
• Improved confidence of students with personalised instruction.
• Designed fun-filled training sessions for better engagement.
• Enhanced skill level of swimmers, resulting in improved performance.
• Provided first aid in emergencies, ensuring safety on premises.
• Worked closely with parents to discuss children's progress and behaviour issues.
• Demonstrated proper use of swimming equipment.
• Tailored lessons according to individual learner needs, improving their comfort level in water.
• Planned and delivered swimming lessons for up to 8 students at a time.
• Observed swimmers abilities and gave constructive feedback.
• Developed specialised classes for swimmers with disabilities.

• Managed phone calls, resulting in efficient communication flow within the company.
• Assisted with administrative tasks, improving overall functionality of the office.
• Directed visitors and clients to appropriate staff and providing front of house services when necessary.
• Reviewing and collaborating on content within company brochures and promotional material for prospective clients' use.
• Maintained accurate and up-to-date records for smooth handovers.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Received payments for a product or service and updated balances in computer.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.

• Managed event schedules efficiently, ensuring timely execution of all planned activities.
• Assisted in setup and tear down of decorations, ensuring attention to detail throughout every event.
• Communicated effectively with team members for efficient coordination during parties.
• Adhered strictly to health and safety regulations whilst serving food and drinks at events.
• Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
• Improved safety by implementing rigorous equipment checks.
• Developed climbers' confidence for achieving new heights.
• Taught beginners to scale walls efficiently.
• Conducted risk assessments, ensuring climber safety.
• Cultivated a love for outdoor adventures in participants through rock climbing sessions.
• Provided first aid instruction to all attendees, promoting self-care during climbs.
• Assisted climbers in setting personal goals to boost motivation and engagement levels.
• Coordinated training schedules according to climber abilities, ensuring progress at comfortable pace.
• Educated students in equipment use and safety.
• Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
• Organised various activities to engage guests and create a fun atmosphere.